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Two offices to serve our customers…
Headquarters … PO Box 1630 * Marion * NC * 28752828-724-4018 * Fax 828-724-4019
Industrial Office … 2929 N. Oxford St. * Claremont * NC * 28610828-459-1654 * Fax 828-459-1658
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Corporate
Background
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IEM is a privately held corporation with headquarters in Marion, North
Carolina near the beautiful Blue Ridge Mountains.
We have been serving industry in Western North Carolina and around the world for over 16
years.
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Corporate
Safety
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Corporate Safety Officer: Scott Rathbone / Jimmy Brooks
Mission Statement:IEM’s goal is to effectively work safely with no lost time accidents company wide.
Customer Safety:Site visits to safety inspect IEM onsite employees.
Twice annual OSHA style inspection performed for regular customers at no cost.
Intensive Safety Focus•Daily Toolbox Topic
•Weekly Staff Meeting Topic
Safety Assurance Guarantee:Management Bonus Tied to Safety Performance.
Online and onsite Employee Safety Training.
Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more
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Industries
Served
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AutomotiveBakery
Cable/Fiber OpticsChemicalElectrical
FoodFurniture
Our reputation has been built on excellent customer service to many industrial segments such as the following:
Heavy EquipmentHospitalsLumberMedical
Metal Finishing
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MiningOil & GasPackaging
PaperPharmaceuticals
Plastics
TextileWater TreatmentWood Products
QuarryRecycling
Steel Fabrication
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Division
Summary
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This allows us to have greater control over each job and in turn give you a better product or
service.
IEM is a multi-faceted industrial contractor. We understand that the customer is our employer
and our commitment to that philosophy is apparent in every job we do. Our different
divisions allow us to perform many varied jobs without sub-contracting them.
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Maintenance Contracts Division
Mechanical Division
Electrical Division
Construction Division
Automation Division
Project Management
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Automation Division
HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S?
#1 Let a company with fantastic staff diversity lead you to success.
#2 No proprietary work, programming, or skills knowledge remains hidden with us.
#3 You own all the software and there are no hidden passwords and we share our knowledge.
#4 IEM service engineers have managed many different projects involving building, mechanical, electrical, and automation trades and we stay all the way; fabrication, installation, start-up, and commissioning.
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What can IEM’s Automation group do for you?
IEM Engineering can show you how to get the best performance out of monitoring software or implement a control program that will remove operator error and provide your facility with a near hands free process.
Do you need a complete turnkey program?
IEM specializes in the design of automation equipment, fabrication, integration of complex components, installation and start up of simple and complex systems.
IEM has an experienced staff to design and fabricate custom control panels and make upgrades to existing equipment.
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Construction Division
Most importantly, quality, cost control and safety are supremely
important to us.
What does the customer get from our GC Division?
IEM does procurement and submittals for material, shop drawings and scheduling have been tailored to insure smoother execution of on-site
construction activities.
Planning is customized to the budget and needs of the client.
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Electrical Division
Do you need electrical personnel on a temporary basis?
IEM can supply the people for as long as you need them.
How comprehensive is the Electrical group?
IEM can take a motor control project from an idea or design, prepare a wiring diagram, determine the
components for the enclosure and complete a fully automatic control system for a variety of commercial or
industrial applications.
How good are we?
IEM’s Electrical Division is managed by unlimited license electricians.
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Mechanical DivisionIEM’s Mechanical Division is a NCNC based company
specializing in machine rigging, removal, relocation, and installation.
Process piping for air, water, gas, and steam condensate is a specialty of ours also.
IEM’s Mechanical Division will guide you through the pitfalls of unnecessary complexity and help you find a
balance in sensible design. A more complex system than necessary is more costly to install and maintain.
PlumbingHeating
VentilationSheet Metal
WeldingProcess Piping
Air Conditioning
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Project Management
Project Management… from Foundation to Automation …
Total integration of projects big or small!!!
Look to IEM for the total, single-source solution.
Let a company with fantastic staff diversity lead you to success. No proprietary work, programming, or skills knowledge with us. Our success is your success
and full knowledge transfer from our skilled workforce is transferred to your staff. IEM experience and our staff diversity give you the best chance for total
success on your projects.
We evaluate the customer’s applications and projects and assemble the optimum number of team members and skill sets. Often we enlist the help of
contractors local to your plant, or we can recommend fabricators with expertise for your specific project.
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Machine Support
Corporate Branding
Skills
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Boiler RepairBoring Machines
Centerless GrindersChain Conveyor Systems
ChillersCNC Lathes
CNC Machine TroubleshootingCompressors
ConveyorsDrills
Machine InstallationMachine Maintenance
Machine RefurbishmentMachine Repair
Magnetic Separator MachinesMechanical Plumbing
Mechanical AirMolding Machines
OvensPneumatic Presses
Dye MachinesGases
Heat Treat FurnacesHigh Frequency Machines
Hoist SystemsHVAC
Hydraulic PressesInduction Braze Machines
Injection MachinesInspection Machines
LathesLift Stations
Pneumatic ConveyorsPLC Controls
PLC TroubleshootingPLC Upgrades
Prototype Machine BuildingPump Stations
Robot TroubleshootingSilo Material Handling Systems
Strapping LinesTest Equipment
WashersWater Service
Employee Skills & Experience
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Battery Backup Systems and RepairsCommunication Systems
Computer Bank TerminationsControl Drive RepairElectrical Buss Ducts
Electrical PipingElectrical TroubleshootingEquipment Control Panels
Facility IS Systems and WiringFacility Switchgear
Fire Alarm Systems Installation and Troubleshooting
Frequency Drive StationsInstall Electrical Services
MCC UnitsMedium Voltage Switchgear
Wire Raceways
Electrical Skills:
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Deihl ChopsawsDurr Washer MachinesIngersoll-Rand Compressors
FanucGEHannafin Hydraulic PressesHennin CNC Routers
Kohler GeneratorsLaPoint Boring MachinesMako High Pressure Compressors
Allen-BradleyBuchoni
Datastream/7i
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Mazak CNC Milling MachinesModiconOkuma CNCReliance ElectricRosenquest CNC MachinesShora
Time Saver SandersWeining Moulders
WonderWare
Baltimore / Evapco / TraneYork Systems Cooling Towers
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AutoCAD Prints for Facilities:-plant layout
-equipment layout-electrical layout-plumbing layout
Facilities EngineeringMachine and Control Systems
Design & ProgrammingEquipment SpecificationOperating SpecificationsElectrical ControlsElectronicsEquipment ModificationsMechanicalPneumaticsHydraulics
Engineering Skills
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Maintenance
Contracts
Division
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Maintenance is not your core business and you need help with maintenance philosophy?
Do you have variability in workload or a temporary production schedule increase?
IEM can staff your plant with expert maintenance personnel for shutdown maintenance, weekend maintenance, short-term, or long-
term maintenance personnel.
Need a partnership to help your company grow?
IEM holds monthly partnership meetings with our customers.IEM facilitates joint problem solving.
IEM provides shutdown teams.
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Maintenance Staff:Maintenance Techs
Maintenance ManagersMRO Purchasing
Planners
Skilled Personnel:ElectriciansMechanics
Support Personnel:ClericalReceptionGrounds KeepingSanitation/HousekeepingSupervisors
Staffing Solutions
Engineering Personnel:Engineers
Engineering ManagersManufacturing Engineers
Systems Engineers
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Analytical Maintenance Procedure Writing
Preventive Maintenance Procedure Writing
Tool Crib Setup
Maintenance Program Assistance
Implementation of World Class Maintenance Programs
Implement and Fix CMMS Programs
Training Programs
Policy Writing
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Companies are still very much stuck in the rut of reactive maintenance. Why is this so?
Because the business processes have failed to keep pace with the rapidly moving technologies.
IEM knows and understands that maintenance is a process driven by:
disciplined thoughtsand disciplined actionsby disciplined people.
Management’s Role in Driving an Unsuccessful Maintenance Organization…
politics…disjointed organizational goals…no/poor objectives
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Plant Manager’s Role for a Successful Maintenance Program
The plant manager must create an inter-department working environment in which maintenance can succeed.
Plant managers must make production responsible for effective use of maintenance services and hold it accountable.
Maintenance Manager’s RoleMany feel that a maintenance supervisor with 20 years experience must know what he is about.
Yet, the incumbent supervisor, while he means well and is conscientious, may still think the same way he did as a craftsman.
“Making the equipment run again” may be his primary objective.
Production’s Role for a Successful Maintenance Program
A production department that fails to make equipment available to maintenance for necessary scheduled maintenance so it can meet its production targets undermines overall plant performance.
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Most inspections are completed while equipment is operating because we do not want to waste valuable shutdown/offline time on inspections that could be done on the run.
To help change this external perception, maintenance professionals need to correct some of their own views that perpetuate this negative view of their profession.
Key Notes for Maintenance Managers:
The maintenance team must generate corrective maintenancetasks off the PM’s they perform.
Another obstacle to maintenance success is the traditional imageof maintenance professionals--often viewed as "grease monkeys."
Understand that undisciplined maintenance resource management will not change anything.
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1. Hiring process we use thoroughly screens all prospects through testing.
2. Reporting process is tried and true. IEM requires certain reports and you select from catalog what you want.(See available reporting below.)
3. Years of staff experience in the maintenance field has resulted in SOP’s for smooth maintenance operation.
4. RCPE (root-cause-problem-elimination) program to reduce machine downtime.
5. Support from a diverse staff that:- prevents extended downtime.- consults with site staff about RCPE
issues with no additional costs…………….
HOW can we fix your program?
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IEM is a PMO. We have standards that our maintenance teams must meet.
Dr. Deming and Maintenance?
Dr. Deming’s Fourteen Management Principles are applicable to a good maintenance program:
IEM wants the total maintenance program. We know we can reduce your downtime through RCPE and better maintenance standards.
1. Create constancy of purpose towards improvement of product and service, with the aim to become competitive, stay in business, and to provide jobs.
4. End the practice of awarding business on the basis of price tag. Instead minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
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IEM has multiple customer’s and this allows discovered improvements to be implemented at all sites as needs permit. We strive to improve our costs and performance so we can satisfy the customer’s needs and expectations.
IEM has the experience to select the right people to change your program for the better.
IEM offers our maintenance employees skills based training on our website. We currently have 14 modules consisting of 16 classes.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership. The aim of leadership should be to help people and machines and gadgets to do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers.
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IEM hires maintenance crews with a well rounded background and good education that makes them unafraid to work together and make recommendations to improve the maintenance program.
The IEM maintenance crew is encouraged to work with the customer’s engineering and production personnel.
8. Drive out fear so that everyone may work effectively for the company.
9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
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Unfortunately our business does require MBO.
Our leadership objective, you must have a numerical goal, is a target of less than 2% downtime plant wide.
The IEM team works with one another, production, and engineering to reduce downtime.
11. Eliminate work standards (quotas) on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
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12. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride in workmanship. This means inter alia, abolishment of the annual or merit rating and of management by objective, management by the numbers.
IEM empowers its employees to make changes and we are huge facilitators and believe in the CI program.We believe the operator knows the machine.We believe the engineer knows his work.We believe the OEM knows their machines better than anyone else and we work within this knowledge.
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13. Institute a vigorous program of education and self-improvement.
As IEM learns at our maintenance sites, this knowledge and experience is shared with all our sites.We train our crews on safety.We share safety issues from site to site.Any knowledge gained at one facility to make maintenance improvements is shared as necessary at other maintenance sites.
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We will work with you to implement an effective and fair plan.
We can blend your crew and our crew.
We can assume responsibilities for your existing maintenance crew.
Have concerns about maintenance staff transition?
The main thing is that we will work with you to provide the best solution to make you successful.
We can supply a full staff on (24) hours notice.Approximately (15) years experience per Technician.Includes:
Site ManagerSupervisorSchedulerand Technicians
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SOP’s
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Available
Maintenance
Reporting
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1. Factory Mutual Work OrdersGenerated:
__Completed:
__
2. OSHA Work OrdersGenerated:
__Completed:
__
3. Safety Work OrdersGenerated:
__Completed:
__Backlog:
__Notes:
4. Total Work OrdersGenerated:
____Completed:
____Backlog:
____Completion Ratio:
__%
5. Monthly IEM Labor Costs:$__________
6. IEM Divisional Project Costs:$__________
7. RCPE Notes:
1.0F Report Cover Sheet(Customer)
(Weekly – Monthly - Annual) Report(Week – Month - Year)
Date: mm/dd/yyyy
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2.0C Employee Hours _ TPM for April 2007
0
50
100
150
200
250
Matt Jason Laura John Adam Evelyn Jacky Marc Eddie Kenny
Employees
Ho
urs
TPM for APR-07 PAIDHOURS
TPM for APR-07 WOHOURS
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2.1C CMMS Hours Annual Trend Chart
1500
1600
1700
1800
1900
2000
2100
JUL-06 AUG-06 SEP-06 OCT-06 NOV-06 DEC-06 JAN-07 FEB-07 MAR-07 APR-07 MAY-07 JUN-07
Month
Ho
urs
CMMS Hours by Month Hours
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3.0C Total Employee Hours by WO Type MAR 2007
0
100
200
300
400
500
600
700
800
AM
BREAKDOW
N
BUILDIN
G CII
ENGIN
EER
ENVIRO
FM
MEETIN
G
OPERATO
RO
SHPM
REPAIR
SAFETY
SETUP
SHOPW
ORK
TRAININ
GVC
Total Employee Hours
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3.1C Monthly Planned vs. Unplanned Maintenance Apr2007
503
1305
0
200
400
600
800
1000
1200
1400
Planned Maintenance Unplanned Maintenance
Ho
urs
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3.2C Planned vs. Unplanned Maintenance Annual Trend Chart
0
200
400
600
800
1000
1200
1400
JUN-06 JUL-06 AUG-06 SEP-06 OCT-06 NOV-06 DEC-06 JAN-07 FEB-07 MAR-07 APR-07 MAY-07
Month
Ho
urs
Planned Maint Unplanned Maint
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4.0C Annual Downtime Trend Chart
0
10
20
30
40
50
60
70
80
90
May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07
Month
Ho
urs
Critical DT Non-Critical DT Critical Target Non-Critical Target
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6.0C Work Order Statistics
0
200
400
600
800
1000
1200
1400
1600
May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07
Total WO's Total Completed WO's Backlog WO's
50
31
1.4
14
1.1
59
4.6
21
6.1
34
0.76
21
0.41
11
0.17
17
2.6
27
4.1
28
7.2
0
10
20
30
40
50
60
AC0011 AH0003 FA0144 FN0004 GP0033 HP0001 LS0001 LS0002 LS0003 WH0006
Machine #
7.0C Mean Time Between Failure vs. Mean Time to Repair
MTBF(days) MTTR(hours)
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8.0C Total Annual Maintenance Costs
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
$180,000
$200,000
Jan.-07 Feb.-07 Mar.-07 Apr.-07 May-07 Jun.-07 Jul.-07 Aug.-06 Sep.-06 Oct.-06 Nov.-06 Dec.-06
Total Maint. Costs Maint. Labor
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8.1C % Annual Maintenance Cost per Sales Dollar
0.00%
0.50%
1.00%
1.50%
2.00%
2.50%
3.00%
3.50%
Jan.-07 Feb.-07 Mar.-07 Apr.-07 May-07 Jun.-06 Jul.-06 Aug.-06 Sep.-06 Oct.-06 Nov.-06 Dec.-06
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Employee
Training
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We want our customers to get
the most expertise for their
dollar.
IEM requires all contract maintenance site employees to go through a battery of classes and testing to ensure adequate job performance in addition to experience and college education.
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1.0A Bearing Certification I1.0B Bearing Certification II2.0A Shaft Alignment Certification I2.0B Shaft Alignment Certification II3.0 Coupling Certification4.0 Lubrication Certification5.0 Belt and Pulley Certification6.0 Chain and Sprocket Certification7.0 Motor and Gearbox Certification8.0 Control Fluid Certification9.0 Electrical Certification10.0 PLC Certification11.0 CNC Certification12.0 Robot Certification13.0 Watlow Programming14.0 Dust Collection Certification
IEM currently has online training and testing for the following:
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Customers
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What sets IEM apart?
AgileVersatile
Responsive
$$$Cost
Savings$$$
24/7 Customer Support!!!
IEM will work hard and smart to help ____________ exceed their goals.
We are employed by IEM but we work for you.
Because we care about our customers.
