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© 2014 Eaton. All Rights Reserved.. 1
Supplier Profile Key Data
Supplier
Assessments
Supplier
Parts &
Receipts
Defective
Material
Reports
(DMRs)
PPAPs
Supplier
Performance
PPM & OTP
Corrective
Action
Supplier
Interaction via
My.Eaton
Portal
Supplier
Profile &
Capabilities
WISPER
2© 2016 Eaton. All Rights Reserved..
Supplier Quality Certifications
• Eaton uses WISPER as the corporate-wide
repository for supplier quality & EHS certifications
• Suppliers are expected to upload and maintain
quality certifications directly in WISPER
• Suppliers with expired certifications will be notified
by automated email to make the updates in
WISPER
• Additionally, the SEM requires that suppliers must
notify Eaton within 30 days if their third party
registration status changes.
3© 2016 Eaton. All Rights Reserved..
Click on
Certification
1. Click on
Supplier Profile
How add Certifications
4© 2016 Eaton. All Rights Reserved..
1. Choose applicable
Certificate
Adding Third Party and AIAG Self CertsAction Item: Verify, update or enter Certifications
2. Enter Dates and other required data 3. Save 4. Attach Cert
5© 2016 Eaton. All Rights Reserved..
Supplier Contacts
• Eaton uses the WISPER Contact list for a variety of
communications, so it is important that suppliers keep the contact
information current
• Contacts originate from two sources
Contact Origination Supplier Personnel:
WISPER
Users
Individuals with
WISPER accounts are
automatically shown
as Contacts
• Quality representatives-Those who would respond to Eaton’s request
for corrective action, and provide PPAPs
• Key Account representatives-Those who would be interested in monitoring
performance levels
Manually
Entered into
WISPER
Entered on
WISPER>Supplier
Profile>Contacts page
Leadership such as President/owner.
Action Item: Enter Key Leaders as WISPER Contacts
6© 2016 Eaton. All Rights Reserved..
1. Click on
Supplier Profile
2. Click on
Contacts
Viewing WISPER Contacts List
7© 2016 Eaton. All Rights Reserved..
Maintaining WISPER Contacts
1. Select name and
view information
2. To edit, make the
changes and click Save
3. To Delete, select
contact and click Delete
4. Use the Add button to
add new Contacts
© 2014 Eaton. All Rights Reserved.. 8
Supplier Site Assessment
(SSA)Supplier
Assessments
Supplier
Parts &
Receipts
Defective
Material
Reports
(DMRs)
PPAPs
Supplier
Performance
PPM & OTP
Corrective
Action
Supplier
Interaction via
My.Eaton
Portal
Supplier
Profile &
Capabilities
WISPER
9© 2016 Eaton. All Rights Reserved..
Supplier Site Assessment – Overview
• Eaton is periodically looking to qualify its
supply base as capable of meeting
expectations put forth by our own business
and our customers
• The Supplier Site Assessment (SSA) is the
standard Eaton supplier assessment tool for
all Eaton businesses globally
• The tool is a questionnaire sent to suppliers
that is meant to evaluate the suppler and
assess potential risks of doing business
10© 2016 Eaton. All Rights Reserved..
Supplier Site Assessment
• SSAs are sent to new and existing suppliers
• Initial contact will come from supply chain contact at the plant requesting the SSA
• Shortly thereafter, an email from SSA@Eaton.com will contain the questionnaire to complete along with instructions
• After the questionnaire is completed, a summary file will be created and sent with any corrective actions that are required
11© 2016 Eaton. All Rights Reserved..
Supplier Site Assessment – WISPER
1. Click on
Assessments
2. Various search methods
are available
12© 2016 Eaton. All Rights Reserved..
Supplier Site Assessment – WISPER
1. Notice there are four
tabs of information
2. SSA Information tab shows
the overall Status of the SSA.
3. Basic
assessment info
shown here
4. Supplier
contact info
shown here
5. Open the Excel-based
completed SSA here
13© 2016 Eaton. All Rights Reserved..
Supplier Site Assessment – WISPER
1. Open the SSA
Summary tab
2. Supplier info is here
3. Open the Excel-based
completed SSA summary file here
4. Later, this page will be expanded
to display the entire Summary detail.
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