Supplier Excellence Manual

© 2014 Eaton. All Rights Reserved.. 1

Supplier Profile Key Data

Supplier

Assessments

Supplier

Parts &

Receipts

Defective

Material

Reports

(DMRs)

PPAPs

Supplier

Performance

PPM & OTP

Corrective

Action

Supplier

Interaction via

My.Eaton

Portal

Supplier

Profile &

Capabilities

WISPER

2© 2016 Eaton. All Rights Reserved..

Supplier Quality Certifications

• Eaton uses WISPER as the corporate-wide

repository for supplier quality & EHS certifications

• Suppliers are expected to upload and maintain

quality certifications directly in WISPER

• Suppliers with expired certifications will be notified

by automated email to make the updates in

WISPER

• Additionally, the SEM requires that suppliers must

notify Eaton within 30 days if their third party

registration status changes.


Click on

Certification

1. Click on

Supplier Profile

How add Certifications


1. Choose applicable

Certificate

Adding Third Party and AIAG Self CertsAction Item: Verify, update or enter Certifications

2. Enter Dates and other required data 3. Save 4. Attach Cert


Supplier Contacts

• Eaton uses the WISPER Contact list for a variety of

communications, so it is important that suppliers keep the contact

information current

• Contacts originate from two sources

Contact Origination Supplier Personnel:

WISPER

Users

Individuals with

WISPER accounts are

automatically shown

as Contacts

• Quality representatives-Those who would respond to Eaton’s request

for corrective action, and provide PPAPs

• Key Account representatives-Those who would be interested in monitoring

performance levels

Manually

Entered into

WISPER

Entered on

WISPER>Supplier

Profile>Contacts page

Leadership such as President/owner.

Action Item: Enter Key Leaders as WISPER Contacts


1. Click on

Supplier Profile

2. Click on

Contacts

Viewing WISPER Contacts List


Maintaining WISPER Contacts

1. Select name and

view information

2. To edit, make the

changes and click Save

3. To Delete, select

contact and click Delete

4. Use the Add button to

add new Contacts

© 2014 Eaton. All Rights Reserved.. 8

Supplier Site Assessment

(SSA)Supplier

Assessments

Supplier

Parts &

Receipts

Defective

Material

Reports

(DMRs)

PPAPs

Supplier

Performance

PPM & OTP

Corrective

Action

Supplier

Interaction via

My.Eaton

Portal

Supplier

Profile &

Capabilities

WISPER


Supplier Site Assessment – Overview

• Eaton is periodically looking to qualify its

supply base as capable of meeting

expectations put forth by our own business

and our customers

• The Supplier Site Assessment (SSA) is the

standard Eaton supplier assessment tool for

all Eaton businesses globally

• The tool is a questionnaire sent to suppliers

that is meant to evaluate the suppler and

assess potential risks of doing business


Supplier Site Assessment

• SSAs are sent to new and existing suppliers

• Initial contact will come from supply chain contact at the plant requesting the SSA

• Shortly thereafter, an email from [email protected] will contain the questionnaire to complete along with instructions

• After the questionnaire is completed, a summary file will be created and sent with any corrective actions that are required


Supplier Site Assessment – WISPER

1. Click on

Assessments

2. Various search methods

are available



1. Notice there are four

tabs of information

2. SSA Information tab shows

the overall Status of the SSA.

3. Basic

assessment info

shown here

4. Supplier

contact info

shown here

5. Open the Excel-based

completed SSA here



1. Open the SSA

Summary tab

2. Supplier info is here

3. Open the Excel-based

completed SSA summary file here

4. Later, this page will be expanded

to display the entire Summary detail.



1. Open the SSA View

Corrective Actions tab

2. Review each corrective action

using the drop down arrow on the

Question Number field

Documents

Supplier Excellence Manual