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What’s on your contact center’s radar for 2017?
A recap from the December 13, 2016 #ICMIchat
Q: Does your contact
center/company have plans to hire
in 2017? What positions?
Q: What tips can you share for improving
the recruiting and hiring process in
2017?
Q: Does your contact center plan to add
any new service channels next year?
Which ones, and why?
Q: What tips can you share to help
make new channel implementation
less daunting for agents?
Q: How do you plan to improve
employee engagement in
the coming year?
Q: The number of remote workers in
the U.S. continues to rise. How can the
#cctr better leverage remote employees in
the future?
Q: What are your top three
business priorities for
2017?
Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat
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