What’s on your contact center’s radar for 2017?

A recap from the December 13, 2016 #ICMIchat

Q: Does your contact

center/company have plans to hire

in 2017? What positions?

Q: What tips can you share for improving

the recruiting and hiring process in

2017?

Q: Does your contact center plan to add

any new service channels next year?

Which ones, and why?

Q: What tips can you share to help

make new channel implementation

less daunting for agents?

Q: How do you plan to improve

employee engagement in

the coming year?

Q: The number of remote workers in

the U.S. continues to rise. How can the

#cctr better leverage remote employees in

the future?

Q: What are your top three

business priorities for

2017?

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