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"The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year."
— John Foster DullesFormer Secretary of State
Challenge the Process
“All progress is precarious,and the solution of one problem brings us face to face with another problem.”
— Martin Luther King
Encouraging the Heart
"A good plan implemented today is better than a perfect plan implemented tomorrow."
— George Patton
Planning
"One thing is sure. We have to do something. We have to do the best we know how at the moment . . . ;
If it doesn't turn out right, we can modify it as we go along."— Franklin D.Roosevelt
counseling Frances Perkins
Inspire a Shared Vision
"The significant problems we face cannot be solved at the same level of thinking we were at when we created them."
— Albert Einstein
Problem Solving
"The first responsibility of a leader is to define reality; The last is to say thank you. In between the two, the leader must become a servant and a
debtor . . . A friend of mine characterized leaders simply like this: 'Leaders don't inflict pain; they bear pain.'"
— Max De Pree
Servant Leadership
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall."
— Stephen R. Covey
Managing and Leading
"You can never learn less; you can only learn more. The reason I know so much is because I have made so many mistakes."
— Buckminster Fuller
Lifelong Learning
"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the
introduction of a new order of things."
— Niccolo MachiavelliThe Prince (1532)
Embrace Change
"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first,
the other two will kill you."
— Warren BuffetCEO, Berkshire Hathaway
Values
"One learns people through the heart, not the eyes or the intellect."
— Mark Twain
Building Relationships
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