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NFC-X
Linearity 1.0
Linearity 2.0
source: Prestige Marketing Inc
ecommerce
contact center
advertising
sales team
social networks
facilities
value chain
mobile app
We have just added new connections
Nothing will ever be linear
From Isolated Customer
To Targeted Customer
NFC
NFC
Driven by the Context
Customer vs Brand X
Seamless Transition
11M
YOUNG PEOPLE HAVE LEFT FACEBOOK SINCE 2011
Fuente: iStrategy
Driven by the Context
Driven by the Context
UNILEVER AWNSERS REAL HAIR NEEDS
Unilever da respuesta a las dudas más buscadas en Google sobre cabello y peinados en un canal de Youtube con contenido generado por algunas de las youtubers de belleza más influyentes de la red.
Seamless Transition
Customer vs Brand X
How?
Realtime
Gathering information from any contact point
Enriching our user´s knowledge with sentiment and context
Transforming our organization into a nfc hub
NFC-X
Nimble
Talentech People motivated by an ever-changing environment
Flexible technological arquitecture
Accesible value chain
NFC-X
Optimized
NFC-X
From UX to CX
Recognition
Global CX
THANKS!
Spain | Mexico | United States
www.sngular.team@sngular_team
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