View
4.473
Download
3
Category
Tags:
Preview:
DESCRIPTION
Citation preview
ConflictConflict
Presented By:
Presented By:
Manik Kudyar
Manik Kudyar
MBA-HRMMBA-HRM
Central University of Jammu
Central University of Jammu
CO
NC
EPT
CO
NC
EPT
Conflict is defined as a clash between
individuals arising out of a difference in
thought process, attitudes, understanding,
interests, requirements and even
sometimes perceptions.Let us understand conflict in a
better wayTim and Joe were working in the same team
and were best of friends. One fine day, they
were asked to give their inputs on a particular
project assigned to them by their superior.
There was a major clash in their understanding
of the project and both could not agree to each
other’s opinions. Tim wanted to execute the
project in a particular way which did not go well
with Joe. The outcome of the difference in their
opinions was a conflict between the two and
now both of them just can’t stand each other.
Conflict: The Different KindsConflict: The Different Kinds
Man vs. ManMan vs. Man
Man vs. SocietyMan vs. Society
Man vs. NatureMan vs. Nature
Man vs. SelfMan vs. Self
Man vs. ManMan vs. Man
Man vs. Man occurs when a character (man Man vs. Man occurs when a character (man or or
woman!) has an argument, disagreement, or woman!) has an argument, disagreement, or other other
kind of “argument” with another character.kind of “argument” with another character.
Who can give me an example?Who can give me an example?
Man vs. SocietyMan vs. Society
The conflict between Man and Society occursThe conflict between Man and Society occurs
when a character disagrees with societal when a character disagrees with societal values,values,
laws, or beliefs.laws, or beliefs.
Who wants to give me an example of this Who wants to give me an example of this kind of conflict?kind of conflict?
Man vs. NatureMan vs. Nature
A conflict of Man vs. Nature occurs when aA conflict of Man vs. Nature occurs when a
character has a problem with outside forces:character has a problem with outside forces:
weather, animals, land, etc.weather, animals, land, etc.
Who can think of an example besides the Who can think of an example besides the television show “Man vs. Wild?”television show “Man vs. Wild?”
Man vs. SelfMan vs. SelfMan vs. self occurs when a character develops Man vs. self occurs when a character develops
anan
internal struggle between his thoughts and internal struggle between his thoughts and ideas.ideas.
This can be a result of the other conflictsThis can be a result of the other conflicts
mentioned.mentioned.
Can anyone think of a good example of this kindCan anyone think of a good example of this kind
of conflict?of conflict?
Typ
es
of
Typ
es
of
Con
flic
tsC
on
flic
ts
Ph
ases o
f con
flic
t1. Prelude to conflict - It involves all the factors which possibly arise a
conflict among individuals. Lack of coordination, differences in interests, dissimilarity in cultural, religion, educational background all are instrumental in arising a conflict.
2. Triggering Event - No conflict can arise on its own. There has to be an event which triggers the conflict. Jenny and Ali never got along very well with each other. They were from different cultural backgrounds, a very strong factor for possibility of a conflict.Ali was in the mid of a presentation when Jenny stood up and criticized him for the lack of relevant content in his presentation, thus triggering the conflict between them.
3. Initiation Phase - Initiation phase is actually the phase when the conflict has already begun. Heated arguments, abuses, verbal disagreements are all warning alarms which indicate that the fight is already on.
4. Differentiation Phase - It is the phase when the individuals voice out their differences against each other. The reasons for the conflict are raised in the differentiation phase.
5. Resolution Phase - A Conflict leads to nowhere. Individuals must try to compromise to some extent and resolve the conflict soon. The resolution phase explores the various options to resolve the conflict.
Str
ate
gie
s fo
r Str
ate
gie
s fo
r C
onflic
t R
eso
luti
on
Conflic
t R
eso
luti
on
1. Stay CalmEven before getting to the root cause of the problem and trying to resolve it, one important thing to remember is to remain calm.
2. Speak UpThis happens with most people, they isolate themselves from their friends, relatives and family, when they are going through a bad phase or are facing any type of conflicts in their life. However, such a strategy does not work. This is because, the more you keep quiet, the bigger the conflict gets. It is therefore advisable to speak your mind. Speak about your conflicts to your friends, relatives, or whoever else is close to you. Get an expert advice from the elder members of your family. This would help you to resolve the conflict. Apart from speaking with your friends and relatives, keep your ego aside, gather enough courage and speak directly with the person concerned.
3. ListenSpeaking gives you the liberty to express your thoughts. But when it comes to conflict resolution, speaking proves to be effective only after listening to something. So if you wish to come up with a good solution to resolve a conflict, develop your listening skills. Listening doesn't mean just hearing the problem and leaving it at that. But here, it means to actually listen and understand the problem, and develop a solution in your mind simultaneously. Listening not only helps in developing a solution, but also makes you understand the point of view of the person in front of you. If you listen to others, they will also listen to you, so that you can express your thoughts. A mutual understanding of the feelings and expectations of both the parties would thus resolve the conflict and strengthen the bond as well.
4. Be AssertiveAssertiveness plays an important role when it comes to conflict management. Assertiveness is a combination of several different qualities. While being assertive you need to be patient, a good listener, confident, and have a positive approach towards life.
5. Forget ItTime is said to be the best medicine to cure the wounds caused to your mind and heart. If you have tried everything that was possible from your side, and all your negotiation skills and conflict resolution strategies have failed to resolve the conflict, then it is advisable to maintain a distance from that person for some time. Let time heal your wounds, and once that is done, forget everything, meet up once again and speak. But if you think that the conflict would never get resolved, then cut ties forever. It is better to cut ties than bear the conflict for an eternity.
THANK YOU…..!!!THANK YOU…..!!!
Conflicts can occur not only between
individuals but in groups too. Also, you
never know, from a conflict, you may
learn something new or useful from the
other person's point of view. So keep all
these things in mind. Use these conflict
resolution strategies and you will
definitely come up with an effective
solution. Life is too short to spend time
on petty issues like disputes and
conflicts. So see that you avoid conflicts
in the future and sort out your
differences with anyone, amicably. But
yes, also remember to 'think' before you
speak, or your words might lead to
another conflict. If you have a conflict,
get it resolved, instead of stewing over it
forever!
Recommended