GCDP and GIP Quality StrategyDelivering High Quality Experience for Summer Peak

By 2015, we ambitioned 38000 GCDP and 17000 GCDP

During IPM, We are ambitious to set

the goal of…

An NPS Score of

___•for both GIP and GCDP by 2015. 2

48

Ambition

Direction

Behavior

Have

Set

Create

5000 GIP and 12000 GCDP XP This Summer

We are going to deliver quantity and quality

No more quality as an “or”

The Ambition

5000 GIP 12000 GCDP

43 NPS

44 NPS

We need to

Our Direction

GIP Detractors GCDP Detractors

Job Description Clarity

Logisctic support

Integration

Job Description Clarity

Logisctic support

Integration/Communication

How?Understanding the detractor issue through

customer comments

Role of Sending and

Hosting entity in solving the

issue

Key Activities in solving the

issue

Talent Capacity in delivering

Quality Experience

Because we CARE

Our Behavior

Every Experience Matters!