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shaun-west documents
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Werkbox flyer
Marketing
CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE IN A SERVICE ENVIRONMENT?
Education
Come to Luzern to study for a semester
Business
The simplification of ecosystems to support management decision making
Business
Big data - small firms - big problems
Business
Value based pricing in the capital equipment aftermarket
Engineering
Advanced services - contracts and modelling
Engineering
Obsolescence in complicated machines
Business
Creating and measuring value: Alternative operations and maintenance business models
Business
Service pricing strategies for maintenance services
Business
Spring Servitization Conference 2017 - keynotes
Business
Value based pricing (using design thinking approaches)
Business
Service Design Thinking - converting data to action
Business
Industrial product support services using digitalization
Business
Improving innovation in small and medium sized firms by using Service Design tools
Marketing
CAN MACHINE-TO-MACHINE COMMUNICATIONS BE USED TO IMPROVE CUSTOMER EXPERIENCE IN A SERVICE ENVIRONMENT?
Business
The use of ecosystem visualisation to identify value flows at ABB in the context of the internet of things, services and people
Business
Driving the servitization transformation through change management: lessons learnt from industrial cases
Business
Librestream technologies innovation meeting London
Business
The art and sciance of project execution
Business
Ecosystem Innovation Model using Service Design Thinking
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