Spring Servitization Conference 2017 - keynotes

Programme and Joining Instructions

Spring Servitization Conference 2017

advancedservicesgroup.co.uk/ssc17

15 to 17 May Lucerne, Switzerland

Bringing together the world’s eminent

researchers and thought leaders

Share current research findings on

manufacturing companies competing

through services

Keynotes from academia and industry

Structured debate and advancing of the

research agenda in servitization

Dr Sherif El-Hanoui CEO, Consulting4Growth

Keynote speakers

Peter is based in Texas, USA. He served as a member of the Sulzer Executive Committee Sulzer Ltd, Winterthur Switzerland, from 2005 to 2016 when he took early retirement. During this period he was the President of the Turbomachinery Services Division, later renamed the Rotating Equipment Services Division. The Division provides independent turbomachinery and electrical services as well as OEM and non-OEM pump services from approximately 100 service centres in 25 countries. He was Head of Business Development of Sulzer Turbo Services from 2004 to 2005 and Director of Operations and Engineering of PT Sulzer Hickham Indonesia, Purwakarta, Indonesia from 1994 to 2004, which he co-founded in 1994. He served as Engineering Manager at Hickham Industries, Inc., La Porte, TX, USA from 1990 to 1994 and Project Engineer from 1987 to 1994. Mr. Alexander started his career as an Engineering Officer in the US Merchant Marine from 1981 to 1987. Mr. Alexander holds a B.Sc. in Marine Engineering from Texas A&M University, USA in 1981.

Sherif draws on over 25 years of professional experience- including 10 years of senior management tenure in over 20 countries working with companies such as Moog, Siebel Systems, McKinsey and BT- to lead his management consulting practice. Its mission is to fill management gaps for mid-size operations aiming to grow their business, by offering strategy, marketing and business development support. He is a multi-cultural ideator, business leader, certified coach, and an expert in management and strategy. By education he is an electrical engineer, holding a Ph.D. in Telecommunications. In his career he has carried out research and teaching in academia, worked as a network designer for a world-leading telecommunication carrier, been a consultant at McKinsey and worked as a functional leader. Following his passion for Services he has developed and implemented a strategy for a businesses applying servitization using a customer- focused innovation approach.

Peter Alexander Senior Advisor (retired), Sulzer Rotating Equipment Services Division


Jürgen Hinn CEO, Testo Industrial Services

Lothar Heinrich Former CIO, SKAN

Prof Heiko Gebauer Group Leader, EAWAG

Heiko Gebauer leads the Business Innovation for Sustainable Infrastructure Services group at the Swiss Federal Institute of Aquatic Science and Technology (EAWAG). This research group explores the provision of services in emerging and low-income countries. He is also a Visiting Professor at the Service Research Centre of the Karlstad University in Sweden and Linkoping

Lothar was Chief Innovation Officer SKAN from December 2011 until recently, and a member of the Executive Board. He managed the Competence Centre Scientific Laboratory, Process Validation Microbiology, Biological Indicator Production and Competence Centre - International Service Organization (HQ in Allschwil, Service Hubs at SKAN US, SKAN Japan and SKAN Germany). Lothar is a medical doctor and finished his Executive MBA at University St. Gallen in 2009.

Testo is one of the world market leaders in portable measuring instruments. Testo has been in the measuring instrument business for decades (60 years 2017), including the classic aftersales services.Testo Industrial Services was founded 18 years ago as a spin-off, a pure specialist for industrial, manufacturer-independent measurement technology services. Launched in 1999 with approx. 15 employees and today in this segment one of the leading suppliers in Europe with € 60 million revenues in 2016 and more than 700 employees. Since 2016, a new business model has been established in the group, offering hybrid solutions from hardware, software and services. As a result, the service share of group sales and earnings continue to rise disproportionately

Tim is the leading international authority on servitization and spends much of his time working hands-on with both global and local manufacturing companies to understand servitization in practice and help to transform businesses. He spent ten years working in manufacturing businesses, beginning his career as an apprentice. His background gives him a personal understanding of the challenges faced by the industry and of the need for practical, relevant guidance on implementing change strategies. His research has included in-depth work with leading corporations such as Goodyear, Xerox, Caterpillar, Alstom and MAN Truck & Bus UK.

Prof Tim Baines Professor in Operations Strategy, The Advanced Services Group, Aston Business School


Matteo Zironi Group Aftersales Director, ALI GroupMatteo Zironi is currently Group Aftersales Director for ALI GROUP a global leader in the food equipment industry. His has a varied background working in both products and services in leading companies such as GE Oil & Gas, Toyota Industrial and Whirlpool.

Felix Keiderling has worked at ABB Turbo Systems since 2012, holding posts such as Head of Service Product Management, Manager Service Product Portfolio and Regional Sales Manager. Since January 2015 he has held the position of General Manager, Global Service Business Development and Product Management. Prior to joining ABB, Felix was Development Engineer Combustor and Project Manager at Alstom Power, Baden Switzerland..

Felix Keiderling General Manager, ABB Turbo Systems

Venues: Swiss Museum of Transport Conference Centre Lidostrasse 5, CH Luzern. (www.verkehrshaus.ch) & Hochschule Luzern Technik & Architecture Technikumstrasse 21, CH-6048 (Horw. www.hslu.ch)

Contact: Jill Forrest [email protected]

Website: advancedservicesgroup.co.uk/ssc17

Early bird registration closes - 21st April 2017

Conference co-chairs:

Prof Tim Baines, The Advanced Services Group, Aston Business School,

Aston University, UK -

Dr Shaun West Luzern University of Applied Science and Art , Switzerland

- Prof. Heiko Gebauer

Department Environmental Social Sciences, Eawag, Switzerland
