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optimal-experience documents
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A human centred approach to mobile payments
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Introduction to Service Design
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Breakfast Briefing - Government Services under the UX Microscope
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NZ Government Services Under the UX Microscope
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Multi-national user testing: Tools, tricks and pitfalls
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The natives are restless
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The good, bad and the ugly. Mobile banking in NZ. Designing for mobility
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30 Tips Guerrilla Testing
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The good, bad, and the ugly. Mobile banking in NZ
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Eye Tracking & Design
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How to create online experiences that people love - NZIM - 5 August 2011
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How to Create Online Experiences that People Love - August 2011
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Eye tracking New Zealand's banks
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