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joannakam documents
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(Ehrenberg & Goodhardt 2000) New Brands Near Instant Loyalty
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Customer Satisfaction Should Not Be the Only Goal
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Governing Stock Markets in Transition Economies Lessons From China
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the Impact of Brand Image on Consumer Behavior a Literature Review
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the Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences
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Customer Loyalty Development the Role of Switching Costs
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Testing an Expanded Attitude Model of Goal-directed Behavior in a Loyalty Context
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the Relationship Between Customer Loyalty and Purchase Incidence
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Alternative Scales for Measuring Service Quality a Comparative Assessment Based On
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the Effects of Corporate Brand Attributes on Attitudinal and Behavioural Consumer Loyalty
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Understanding Customer Loyalty Through System Dynamics the Case of a Public Sports Service in Spain
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Customer Loyalty the Future of Hospitality Marketing
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an Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
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Customer Satisfaction and Loyalty Start With the Product, Culminate With the Brand
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a National Customer Satisfaction Barometer the Swedish Expe
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Customer Satisfaction in the Hong Kong Mobile Phone Industry
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Customer Loyalty Toward an Integrated Conceptual Framework
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Brand Loyalty vs. Repeat Purchasing Behavior
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(Kumar & Shah 2004) Building and Sustaining Profitable Customer Loyalty for 21st Century
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The Impact of Organizational Capabilities on the Development of Radical and Incremental Product Innovation and Product Innovation Performance
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Influence of Supply Chain Model on Quality and Safety Control of Table Grape and Performance of Small-scale Vinegrowers in China
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