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The relationship between customer satisfaction and loyalty: Cross-industry differencesGronholdt, Lars;Martensen, Anne;Kristensen, Kai

Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Researchpg. S509

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.