iqbusinesscem documents

Customer Experience - Engineering moments of truth in a bank branch
Business Customer Experience - Engineering moments of truth in a bank branch
Customer Experience Management in a Multi channel contact centre
Business Customer Experience Management in a Multi channel contact centre
Challenging Traditional Process Thinking
Business Challenging Traditional Process Thinking
Outside-In Principles by Leon Naude
Business Outside-In Principles by Leon Naude
CEM Africa Summit Workshop July 2015
Presentations & Public Speaking CEM Africa Summit Workshop July 2015
CEM FNB Case Study ~ by IQ Business
Presentations & Public Speaking CEM FNB Case Study ~ by IQ Business
Vendor Management Conference
Presentations & Public Speaking Vendor Management Conference
Customer Experience Management
Business Customer Experience Management