hdi-orange-county documents

First Contact Resolution - The Performance Driver!
Technology First Contact Resolution - The Performance Driver!
Cinda Daly - The War for Talent
Business Cinda Daly - The War for Talent
Bren Boddy "What The Heck Did My CIO Just Say?"
Business Bren Boddy "What The Heck Did My CIO Just Say?"
Dispatches From Afar: Building and Managing a Distributed Desktop Team
Business Dispatches From Afar: Building and Managing a Distributed Desktop Team
Caring For Our Own
Business Caring For Our Own
Brenda Anderson: Are Your Teams In FLOW?
News & Politics Brenda Anderson: Are Your Teams In FLOW?
Cloud Computing and Self-Service
Business Cloud Computing and Self-Service
Benefiting from a Quality Problem Management Program
Business Benefiting from a Quality Problem Management Program
Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 2
Documents Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 2
Michael Fisher, HDI2011 - Networking for the IT Professional and the IT Geek
Business Michael Fisher, HDI2011 - Networking for the IT Professional and the IT Geek
Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 1
Documents Rob Kleier - "Driving Customer Experience Quality from the Front Line", Part 1
Rob Kleier - "Driving the Customer Experience"
Documents Rob Kleier - "Driving the Customer Experience"
RHT IT Hiring & Compensation Trends 2011
Business RHT IT Hiring & Compensation Trends 2011
Interviewing for customer service working session exercise
Business Interviewing for customer service working session exercise
Interviewing for Customer Service - A Working Session
Business Interviewing for Customer Service - A Working Session
Better Days Thru Better Ways
Business Better Days Thru Better Ways
RHT 2010 Hiring And Comp Trends (US)
Business RHT 2010 Hiring And Comp Trends (US)
First Contact Resolution - The Performance Driver!
Business First Contact Resolution - The Performance Driver!
Increasing End User Adoption
Business Increasing End User Adoption
Hornbill Overview - Bite Size Offer
Education Hornbill Overview - Bite Size Offer
ITIL: State of the Nation
Education ITIL: State of the Nation