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Scaling Mobile Enabled Services for Consumers at the Base of the Pyramid Harshana Godamanna, Mihiri Seneviratne, Tilanka Jayamanne, Hareen Kamburugamuwa, Guyanga Weerasekera Final Presentations | Hilton Residencies | 16 th August 2011 MAS Holdings, Deutsche Bank and Dialog Summer Internship 2011

Scaling mobile enabled services (base of the pyramid) in Sri Lanka

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Page 1: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Scaling Mobile Enabled Services for Consumers at the Base of the Pyramid

Harshana Godamanna, Mihiri Seneviratne, Tilanka Jayamanne, HareenKamburugamuwa, Guyanga Weerasekera

Final Presentations | Hilton Residencies | 16th August 2011

MAS Holdings, Deutsche Bank and Dialog Summer Internship 2011

Page 2: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 3: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

GLOBAL INEQUALITY: INCOME

WORLDMAPPER.COM

Page 4: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

GLOBAL INEQUALITY: HEALTHCARE

UNICEF, 2009

Page 5: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

GLOBAL INEQUALITY: EDUCATION

93 million school-aged children not in school

Low quality education and teacher absenteeism

Only 60% attend secondaryschool

Almost half of Sub- Saharan Africa and over a quarter inSouth Asia

Page 6: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

WHAT ABOUT SRI LANKA?

Page 7: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

DIGITAL DIVIDE

Page 8: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

WHAT CAN WE DO?

Page 9: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

INCLUSIVE BUSINESS

Page 10: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

CHALLENGE

Page 11: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 12: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Scaling Mobile Enabled Services for Consumers at the Base of the Pyramid

Page 13: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

THE BASE OF THE PYRAMID

To propose new mobilevalue added services forlower income earningcommunities of our country

Page 14: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

OUR TEAM

Page 15: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

BRAIN STORMING

!!

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Page 16: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

BRAIN STORMING

!!

??!?!

xyz +yxz + 2xyz

%%%

Page 17: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

WHO IS AT THE BASE OF THE PYRAMID?

Page 18: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

MOBILE USAGE

Source: December 23, 2010 by Sameera Wijerathnahttp://sameeraw.wordpress.com/

Page 19: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

EmploymentEducation

Health

Page 20: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

FAMILY & HEALTH

Those in Rural communities

Those in urban communities

Page 21: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

EDUCATION

TUITION CLASSES

Page 22: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 23: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

EMPLOYMENT

Page 24: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

EMPLOYMENT

Source: Household Income and Expenditure Survey - 2006/07, Department of Census and Statistics, Sri Lanka

Page 25: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

DAMBULLA MARKET

Page 26: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

MARKET STATISTICS

•Over 15,000 people

•Over 1,000 lorries

•Over 150 shops

•Traders earn over Rs.50,000 a day

•Manual labourers earn Rs.2,000 a day

Page 27: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Health

Education

Jobs

Farmers

LabourersTraders

Page 28: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 29: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 30: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

OFFICER UPDATING TRADENET

Page 31: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

PEOPLE OUTSIDE THE MARKET

•They are willing to spend on education (Tuition classes) on health services (Medical tips) on job opportunities

•Currently they spend a substantialamount on all 3 services and are willingto spend more. They have somefamiliarity with the technologies thatexist today.

Page 32: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

TUITION ADVERTISEMENTS

Page 33: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

SOCIO-ECONOMIC PYRAMID

Source: December 23, 2010 by Sameera Wijerathnahttp://sameeraw.wordpress.com

Page 34: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Products

Page 35: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Health

Page 36: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 37: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Target

Audience

Value Cash Other

Base of

pyramid –

geographically.

•Travel time

•Money

•Instant relief

•Increase

Productivity

Rs. 500

VS

Rs. 5

•Partnership

with Health

Ministry.

•Good

opportunity

for Medical

Officers.

Page 38: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Health

Page 39: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 40: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Target Audience Value Cash Other

•Base of pyramid –

top of the pyramid

•Geographically,

•by subjects

•Links tutors and

students with one

phone call.

•rating system for

teachers would

improve the

quality of tutor

•improve

knowledge base

Rs. 1000s

Vs

Rs.30/month

Partnership with

the Education

Ministry to

monitor the

teacher ratings,

according to

qualifications,

experience etc

Page 41: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Health

Page 42: Scaling mobile enabled services (base of the pyramid) in Sri Lanka
Page 43: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Target Audience Value Cash Other

Base of pyramid –

only manual labour

jobs within a

certain salary scale,

e.g clerks,

•Links employers

with job seekers.

•Save time,

•Confidence and

Privacy

Rs. 1000s

vs

Rs. 1 per day

Normal Call rate for

enquiries

Dialog could tie up

with a job agency

to ensure reliable

service

e.g. Topjobs.lk

Page 44: Scaling mobile enabled services (base of the pyramid) in Sri Lanka

Our responsibility to make a changeWe have to start from the BOPSri Lankans should have equal opportunityInformation flow has to be bridgedThe only device that can do thatMOBILE PHONEAchieving a common goal