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mobiTkt.com By: FrequencyWeekly Management Services Pvt. Ltd.

MobiTkt Presentation for customer education

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This is a training presentation for users to educate them on how to book train ticket using SMS solution.

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Page 1: MobiTkt Presentation for customer education

mobiTkt.com

By:FrequencyWeekly Management Services Pvt. Ltd.

Page 2: MobiTkt Presentation for customer education

What is mobiTkt ?It’s

imple

obile

ecure

Rail Ticket booking solution through SMS from

mobiTkt.com

S

M

S

Page 3: MobiTkt Presentation for customer education

mobiTktSMS

RAIL to

5676714

And get started on your

Rail Ticket booking…!!

Page 4: MobiTkt Presentation for customer education

Why mobiTkt ?1. Easy to use - Anywhere Anytime.2. No Queues, No Forms, No going

to booking counter, therefore convenience at your finger tips

3. Hassle-free, User-friendly ticketing solution.

4. Great saving of time, effort and cost, booking done over 2 SMSs

5. Easiest way of making payments through mWallet or IMPS.

6. No need to have internet and works on even the most basic mobile phones.

Page 5: MobiTkt Presentation for customer education

One -Time Step

Page 6: MobiTkt Presentation for customer education

Step forGetting Booking Formats

SMS “RAIL ”

to

5676714

Response from Sarthi:

“START IRCTC_USER_ID”

Page 7: MobiTkt Presentation for customer education

Step forUser authentication SMS

“START SAM909”

to 5676714

Response from Sarthi:

“BOOK FrmStnCode,ToStnCode,DDMMYY,TrnNo,Class,PsngrName1,Age1,M/F,PsngrName2,Age2,M/F,PsngrName3,Age3,M/

F,PsngrName4,Age4,M/F”

IRCTC-USER ID

Page 8: MobiTkt Presentation for customer education

Steps to follow for ticket booking by payment through mWallet

Page 9: MobiTkt Presentation for customer education

Step : 1Send booking SMS SMS “BOOK

NDLS,ALD,280313,12418,SL, varun,23,m,ezaz,23,m,priyanka

,24,f,sukhbir,25,m”

to 5676714

Response from Sarthi:“Availability details are TxnID:

92224487261426141055,Fare:Rs1300 (Incl. IRCTC SC-Rs.10.0,Agent SC-Rs.10,PG:Rs.10.0)

Availability: AVAILABLE-0529. Please send SMS PAY 92224487261426141055,IMPS or

MPAY” to 5676714 to book ticket.

From Station

To Station

Date of Journey

Train Number

Class

Page 10: MobiTkt Presentation for customer education

Step : 2send payment SMS SMS

“PAY 92224487261426141055,MPAY”

to 5676714

Response from Sarthi:Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013 NDLS to ALD, VARUN Confirm S6 0035, EZAZ

Confirm S6 0036, PRIYANKA Confirm S6 0037, SUKHBIR Confirm S6 0038

Transaction ID

Page 11: MobiTkt Presentation for customer education

Steps to follow for ticket booking by payment through IMPS

Page 12: MobiTkt Presentation for customer education

SMS “PAY

92224487261426141055,IMPS”

to 5676714

Response from Sarthi:Your transaction is in progress and

TransactionID is 9222448726142614105. Please pay

from IMPS method following instructions given by your Bank. Send "9555155511,9053981,1300,9222448726142614105,OTP" to your bank IMPS

number

Transaction ID

Step : 2send payment SMS

Page 13: MobiTkt Presentation for customer education

SMS “OTP <MPIN>”

to bank’s short or long code

Response from bank:

Your OTP is xxxxxx

Mobile Pin

Step forgenerating OTP for IMPS payment

Page 14: MobiTkt Presentation for customer education

Step : 3 SMS “9555155511,

9053981,1300,9222448726142614105,xxxxx”

to bank’s short or long code

Response from Sarthi:Booking successful. PNR: 5612345567,

TRAIN: 12418, DOJ: 28/03/2013 NDLS to ALD, VARUN Confirm S6

0035, EZAZ Confirm S6 0036, PRIYANKA Confirm S6 0037, SUKHBIR Confirm S6 0038

Our Mobile Number

Our MMID

Amount

Transaction IdOTP

Page 15: MobiTkt Presentation for customer education

Ticket Cancellation Process

A) Full CancellationB) Partial

Cancellation

Page 16: MobiTkt Presentation for customer education

Step 1 forFull Cancellation

SMS“CANCEL 5612345567”

to 5676714

Response from Sarthi:Cancelling VARUN, EZAZ,

PRIYANKA, SUKHBIR Please send SMS YES

5612345567

PNR No.

Page 17: MobiTkt Presentation for customer education

Step 2 forFull Cancellation

SMS “YES 5612345567”

to 5676714

Response from Sarthi:Your Ticket is successfully cancelled.

Refund Amt:Rs.xxxx.xx. You shall receive the refund in your a/c within

next 3-4 working days

PNR No.

Page 18: MobiTkt Presentation for customer education

Step 1 forPartial Cancellation

SMS “CANCEL 5612345567,2,4”

to 5676714

Response from Sarthi:

Cancelling EZAZ,SUKHBIR Please send SMS YES

5612345567,2,4

PNR No.

Passenger Sr. No.

Passenger Sr. No.

Page 19: MobiTkt Presentation for customer education

Step 2 forPartial Cancellation

SMS “YES 5612345567,2,4”

to 5676714

Response from Sarthi:Your Ticket is successfully

cancelled. Refund Amt:Rs.xxxx.xx. You shall receive the refund in

you’re a/c within next 3-4 working days

PNR No.Passenger Sr. No.

Passenger Sr. No.

Page 20: MobiTkt Presentation for customer education

Enquiry/Help:A) Help FormatsB) Station CodeC) Train Numbers

between stationsD) PNR Status E) Call back service

Page 21: MobiTkt Presentation for customer education

A) Help format:SMS“HELP”

to 5676714

Response from Sarthi:“Send STATION <StnName>

for station code. Send TRAIN

<FrmStnCode,ToStnCode,DDMMYY> for train between stations. Send CALL for call

back from us. Send PNR <PNR_no> for PNR status”.

Page 22: MobiTkt Presentation for customer education

B) Station Code Enquiry:SMS

“STATION MUMB”

to 5676714

Response from Sarthi:

“Station Enquiry details are MUMBAI CENTRAL(BCT),

MUMBAI CST (CSTM)”.

Atleast first ‘3’ or ‘4’

characters of Station.

Page 23: MobiTkt Presentation for customer education

C) Train Between Stations:

SMS“TRAIN

NDLS,BCT,310113”

to 5676714

Response from Sarthi:Enquiry details are

(TrainNo,TrainName,DepTime):(12138,PUNJAB MAIL,05:20),

(12904,GOLDN TEMPLE ML,07:40),(12215,DEE BDTS G RATH,09:20),(12618,MNGLA LKSDPEXP,09:20),

(19024,FZR BCT JANTA,13:05)

From Station

To Station

Date of Journey

Page 24: MobiTkt Presentation for customer education

D) PNR Status:SMS

“PNR 5612345567”

to 5676714

Response from Sarthi:Ticket booking details are PNR:

5612345567, TRAIN: 12418, DOJ: 28/03/2013 NDLS to ALD,

VARUN, EZAZ, PRIYANKA, SUKHBIR Confirm S6 0035,0036,0037,0038

PNR Number

Page 25: MobiTkt Presentation for customer education

E) Call back service:SMS

“CALL”

to 5676714

Response from Sarthi:Thanks! We are procesing your

request. You will receive a call from SARTHI Helpdesk shortly. Call

08882001001 for any other support.

PNR Number

Page 26: MobiTkt Presentation for customer education

DownloadVideo tutorials

from www.mobiTkt.com

Call Centre Number:

08882001001Email support:

[email protected]

Page 27: MobiTkt Presentation for customer education

Thanks for using

mobiTkt.com