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What can we saythat others can’t?
At Occidental Hotels & Resorts we asked ourselves a very simple question…
Occidental Grand Cozumel
Occidental Hotels & Resorts is founded with the opening of the Miguel Angel Hotel
15 Hotels in 8 destinations
International expansion with the debut of the El Embajador Hotel in the Dominican Republic
Unveiling of new a resort concept with the opening of Flamenco brand in the Dominican Republic
Became the pioneers in the Caribbean with the introduction of the “All-inclusive” concept
Mercapital and La Caixa become shareholders
Our History…
1982 1988 1989 1991 1992
2000 2001 2002 2003
$14 million investment to updgrade and rebrand the Occidental Nuevo Vallarta from Allegro to Grand.A leader in the leisure travel segment with 6,700 rooms in 8 countries and 4,500 employees delivering the highest level of personalized service through the “Occidental Experience” to over 800,000 guests every year. Opening of Occidental Grand Cartagena in Cartagena, Colombia
1997-1998
Aquisition of the Allegro Resort chain - the leaders in the “all-inclusive” industry in Costa Rica, Nuevo Vallarta, Aruba and Riviera Maya
Occidental completes changes in its brand portfolio with Allegro, Grand and Royal Hideaway.
Re-branding and upgrade of Occidental Grand Aruba from Allegro to Grand
Grand opening of Occidental Grand Fuerteventura in the Canary Islands and Grand Xcaret in Mexico
Opening of Occidental Miramar in Cuba
25th Anniversary.Renewal of shareholders: Valanza (BBVA), Pontegadea (Inditex), Tamar, Comsa
Opening of Royal Oasis by Occidental in Haiti. Launch of the Unlimited Xcaret Xpwerience package in partnership with Xcaret Eco-Park
20132007 2012
Let’s talk about hotels…
• All-inclusive 4 star resorts• Beachfront location• Sport activities and day- and
night-time entertainment for everyone
• Ample space for a wide variety of land and water sport activities
• Kids Club• Perfect for families, couples,
dive vacations
Allegro Playacar
• 5 Star All-inclusive Resorts• Wide selection of a la carte gourmet
dining and specialty cuisine (themed restaurants: Asian, Italian, Mediterreanean)
• Royal Club, an exclusive concept offering highly personalized service including wifi, 24-hour assistance
• Beachfront location and close proximity to the city
• Sport activities and day- and night-time entertainment
• Ample space for a wide selection of land and water sports
• Ideal for families, couples, honeymooners, dive vacations
Let’s talk about hotels…
Occidental Grand Papagayo
Let’s talk about hotels…
• Luxury Adults-only All-inclusive Spa Resorts unique for their highly personalized service
• Highly recognized for standards and service by the presitgious The Leading Hotels of the World, AAA Five Diamonds, Virtuoso and others
• An exquisite selection of a la carte gourmet restaurants featuring cuisine by our signature Chef.
• Exclusive Chef’s Table restaurant experience featuring wine pairings from the Wine Cellar.
• Priviledged beach-front location close to tourist attractions and major points of interest
• Ideal for couples, honeymooners, weekend getaways
Royal Hideway Playacar
Let’s talk about hotels…
• 4 and 5 Star City Hotels• Centrally located in the city • Exclusive “Royal Club” service for
executives• Ideal for business travelers and for
corporate events• Ideally situated for leisure travel and
weekend getaways• Flexible meeting and convention
space with the latest technology and equipment
• Popular city venue and prime location for hosting weddings, social, cultural and corporate events.
• Signature restaurants appealing to the local clientele.
Occidental Miguel Angel
Occidental Vacation Club has been offering club memberships since 1994. At present, over 23,500 families enjoy 2 trips per year using club membership.
Members may choose among any of the properties managed by Occidental and vacation as many times as they want.
Living in Paradise
Let’s talk about …
• Preferred accommodations• Discount All Inclusive Rates• Full-service All Inclusive Resorts facilities• Private check-in and check-out• Dedicated Concierge service• Early check-in and late check out • Branded Room Amenities• Automatically stocked minibar• Vacation at other Occidental Resorts & Hotels• Exchange privileges with over 4,500 affiliated
resorts• Share their vacation home with family and friends• Extend vacation use and time with the Lock-Off
system• Enjoy extra vacations with Bonus time• Give their vacation time as a gift to someone special• Exclusive Members-only on-line access and
publications• Personalized vacation planning from a dedicated
team of Occidental Vacation Club Concierge• Privileged “Share the Joy” events to share with
family and friends
Club Membership Benefits:
Let’s talk about …
Let’s talk about destinations…
ArubaCosta RicaColombiaCubaDominican RepublicHaitiMexicoSpain
12132162
No. of HotelsCountry
TOTAL HOTELSRoyal Clubs
1810
Let’s talk about unique concepts…
• Unlimited Xcaret Experience. A hotel situated within the
archeological park Xcaret where guests can enjoy an unlimited number of attractions and activities during their stay.
• Royal Club. A luxury boutique hotel concept within the hotel, offering exclusive concierge service and restaurants.
• Gastronomy. Exclusive emblematic restaurants in our city hotels.
• All inclusive. Pioneers of the “All-inclusive” concept in the Caribbean. A wide selection of restaurants and bars for guests to enjoy.Occidental Grand Xcaret
Let’s talk about solvency…
BBVA One of the leading financial institutions in Spain
PontegadeaOne of the main Spanish Real Estate companies
TAMARCompany owned by the Occidental Hotels & Resorts founder
IOSA InmueblesSpanish group, ranked second in the infrastructure and technology sector
Percentage
Shareholders
Occidental El Embajador
57.53%
23.63%
13.58%
5.26%
Let’s talk about service…
• 4,500 employees worldwide
• Trip Advisor “Certificate of Excellence” recipient 3 years in a row
• Recipient of various sustainability awards including ISO9001, Ecologic Blue Flag, Green Globe, Rainforest Alliance and Great Places to Work.
• Membership into the prestigious The Leading Hotels of the World, AAA Five Diamonds and Virtuoso
• Occidental Experience featuring specialized programs such as Dive Vacations, Adventure Vacations and more
Royal Hideway Playacar
Let’s talk about strategy…
All-inclusive
27.70 %
72.23 %
City Hotels
Allegro Cozumel
Rooms
5,440
1,260
Total: 6,700
Looking ahead 2013-2016
• Improvement of the product quality with an investment of $25 million in 2013
• Increased product differentation offering unique concepts: Unlimited Xcaret Experience, Royal Clubs, Occidental Experience
• New sales & marketing structure with focus and presence in the main markets, segments and channels
• Increased growth with the opening of Royal Oasis in Haiti and search of new opportunities in the Caribbean, Latin America and other emerging markets.
Occidental Grand Cozumel