Part 5Hotel Reservations and Check In

1. Online Reservations

2. Reservations by Telephone

3. Fax Message

4. Face to Face Reservations

Reading and Writing Practice Read the fax reservation given on the next slide and reply to the reservations by fax, completing the fax message, asking for more additional information you require.

Date : 13th March 2004 From : Kate James

To : Melissa Hotel

Attention : Reservations No. of Pages 1 1

Could you please reserve a double room with private bath for Mr.

and Mrs. Davies? They will be arriving on the 18th of April and

staying for 3 nights ( departure on the morning of the 21st of

April ).

It is their 25th wedding anniversary, so could you arrange for

champagne and flowers to be placed in the room?

Looking forward to receiving your confirmation, with exact cost,

by return.

Regards

COMFORT TOURLONDON

From: __________ Date : _______________

To : __________________ No. of pages : ________/

Attention : ________________________Thank you for your booking for __________________. I have reserved

____________________________________________________________________ .

Price for _____________________________________ is normally $ 165 per night. The total price ______________________________________________ .

________________________ if you return the enclosed reservation form. _________________________________________________, please do not hesitate to write again.

Regards

Melissa Hotel

FAX MESSAGE

Hotel Reservation Form“InnovAsia 2005” September 21-23,2005

The Ambassador Hotel Bangkok

Attention to: Khun Wattanee UttabolyukolSenior Sales ManagerThe Ambassador Hotel Bangkok171 Sukhumvit Soi 11 Road,North Klongtoey, Wattana,Bangkok, 10110 ThailandTel: +66-2-254 0444 Ext.1612 Fax: +66-2-254 7506E-mail: salesbkk@amtel.co.th Website:

www.amel.co.th/bangkok

Please check your room requirements as below:

Standard room at Main Wing Single Room : US$ 40.-net Twin Room : US$ 45.-net

Superior room at Tower Wing Single Room : US$ 50.-net Twin Room : US$ 55.-net

Note: The above room rates are for room including breakfast charge only. Other expenses such as food & beverages, telephone, laundry, etc. will be

separately charged to individual guest account.

Family Name _________________________ First Name _____________________________Company _________________________________________________________________Position _________________________________________________________________Address _________________________________________________________________Telephone _________________________________________________________________E-mail ________________________________ Fax : __________________________Single Room ______________ room (s)Twin Room ______________ room (s)Arrival Date _______________ Flight NO. ____________ Arrival Time ______________

Departure Date _______________ Flight NO. ___________ Departure Time __________Special request _______________________________________________________________

All reservation must be guaranteed with a major credit card.

Card Company ____________________________ Card No. ___________________________

Expiry Day ____________________________ Name of Cardholder _________________

Date _____________________________ Singnature of Cardholder _____________

Guests wishing to cancle their room reservation must nortify the hotel 48 hours prior to arrival and a cancellation number obtained. In the event that no such notice is given, a charge equivalent to one night’s accommodation will be billed to the guest’s credit card. All reservation may be considered guaranteed and confirmation will be faxed to you.

Confirmed by _____________________ Signature _________________________

Booking No. _____________________ Date _________________________

Please send this form to Fax: +66-2-254 7506 E-mail: salesbkk@amtel.co.th