Hotel Pre-Opening Check List

Start Date Finish Date

1 ADMINITRATION & GENERAL 146 days2 Controls 60 days3 Insurance 22 days4 Determine Insurance Needs 5 days5 Research Insurance Providers 10 days6 Select Insurance Provider(s) 5 days7 Ensure insurance is activited 2 days

Agustinus Agus PurwantoHotel Pre‐opening Checklist

Bali Hospitality Professional Services ‐ [email protected]

TIME CONTROLLine No.

Task Name Duration Actual Finish Followed Up By:

7 Ensure insurance is activited 2 days8 Purchasing & Receiving 30 days9 Implement purchase order system 30 days10 Develop Inventory Management Reports 10 days11 Payroll 10 days12 Establish payroll procedures 10 days13 S.O.P's 30 days14 Develop A & G S.O.P's 30 days15 Accounting Manual 30 days16 Establish hotel credit policy and procedures 30 days17 Develop internal forms 30 days18 Set up Cash Deposit Procedures 30 days19 Banking 10 days20 Set‐up bank accounts 5 days21 Set‐up credit card agreement 10 days22 Obtain licenses and permits 60 days23 Liquor License 60 days24 Business License 30 days25 Environmental Permit 30 days






26 Sales Tax Permit 30 days27 Third Party Agreements 116 days28 Leases 116 days29 Retail 116 days30 Develop Standards of Performance 10 days31 Develop RFP 1 days32 Release RFP 10 days32 Release RFP 10 days33 RFP Deadline 45 days34 Lesee Selected 10 days35 Lease executed 30 days36 Employee Orientation 10 days37 F & B 116 days38 Develop Standards of Performance 10 days39 Develop RFP 1 days40 Release RFP 10 days41 RFP Deadline 45 days42 Lesee Selected 10 days43 Lease executed 30 days44 Employee Orientation 10 days45 Financial Reporting 30 days46 Daily Revenue Report 5 days47 Daily Labor Report 5 days48 Period Financial Statements 10 days49 Peiod Ending Management Report 30 days50 Planning 90 days






51 Proforma 30 days52 Annual Strategic Plan 30 days53 Complete First Year Operating Budget 30 days54 Complete Pre‐opening Budget 30 days55 Develop forecasting program 30 days56 3 days Forecast (Rooms) 5 days57 10 days Forecast (Rooms and F & B) 5 days57 10 days Forecast (Rooms and F & B) 5 days58 Weekly Forecast (Total Property) 30 days59 I.T 146 days60 Manual Back Up ‐ S.O.P's 66 days61 Timekeeping System 10 days62 Telephone System 10 days63 Simplex 10 days64 Payroll System 10 days65 OCV 10 days66 Back Office System 10 days67 Sales & Reservation System 10 days68 PMS 10 days69 POS 10 days70 System 146 days71 PMS 146 days72 Develop RFP 20 days73 Develop Business Process 10 days74 Determine Workstation: Amount and Location 5 days75 Determine Budget 5 days






76 Release RFP 1 days77 RFP Deadline 30 days78 System Selected 5 days79 System Specifications Determined 5 days80 System Installed & Tested 75 days81 System Training 10 days82 POS 146 days82 POS 146 days83 Develop RFP 20 days84 Develop Business Process 10 days85 Determine Workstation: Amount and Location 5 days86 Determine Budget 5 days87 Release RFP 1 days88 RFP Deadline 30 days89 System Selected 5 days90 System Specifications Determined 5 days91 System Installed & Tested 75 days92 System Training 10 days93 Keylock System 146 days94 Develop RFP 20 days95 Develop Business Process 10 days96 Determine Workstation: Amount and Location 5 days97 Determine Budget 5 days98 Release RFP 1 days99 RFP Deadline 30 days100 System Selected 5 days






101 System Specifications Determined 5 days102 System Installed & Tested 75 days103 System Training 10 days104 Back Office System 146 days105 Develop RFP 20 days106 Develop Business Process 10 days107 Determine Workstation: Amount and Location 5 days107 Determine Workstation: Amount and Location 5 days108 Determine Budget 5 days109 Release RFP 1 days110 RFP Deadline 30 days111 System Selected 5 days112 System Specifications Determined 5 days113 System Installed & Tested 75 days114 System Training 10 days115 Entertainment System 146 days116 Television 146 days117 Develop RFP 20 days118 Develop Business Process 10 days119 Determine Workstation: Amount and Location 5 days120 Determine Budget 5 days121 Release RFP 1 days122 RFP Deadline 30 days123 System Selected 5 days124 System Specifications Determined 5 days125 System Installed & Tested 75 days






126 System Training 10 days127 Music 146 days128 Develop RFP 20 days129 Develop Business Process 10 days130 Determine Workstation: Amount and Location 5 days131 Determine Budget 5 days132 Release RFP 1 days132 Release RFP 1 days133 RFP Deadline 30 days134 System Selected 5 days135 System Specifications Determined 5 days136 System Installed & Tested 75 days137 System Training 10 days138 Timekeeping System 146 days139 Develop RFP 20 days140 Develop Business Process 10 days141 Determine Workstation: Amount and Location 5 days142 Determine Budget 5 days143 Release RFP 1 days144 RFP Deadline 30 days145 System Selected 5 days146 System Specifications Determined 5 days147 System Installed & Tested 75 days148 System Training 10 days149 Telephone System 146 days150 Develop RFP 20 days






151 Develop Business Process 10 days152 Determine Workstation: Amount and Location 5 days153 Determine Budget 5 days154 Release RFP 1 days155 RFP Deadline 30 days156 System Selected 5 days157 System Specifications Determined 5 days157 System Specifications Determined 5 days158 System Installed & Tested 75 days159 System Training 10 days160 Connectivity (Guest & Admin) 146 days161 Develop RFP 20 days162 Develop Business Process 10 days163 Determine Workstation: Amount and Location 5 days164 Determine Budget 5 days165 Release RFP 1 days166 RFP Deadline 30 days167 System Selected 5 days168 System Specifications Determined 5 days169 System Installed & Tested 75 days170 System Training 10 days171 Group/Catering Sales Management System 146 days172 Develop RFP 20 days173 Develop Business Process 10 days174 Determine Workstation: Amount and Location 5 days175 Determine Budget 5 days






176 Release RFP 1 days177 RFP Deadline 30 days178 System Selected 5 days179 System Specifications Determined 5 days180 System Installed & Tested 75 days181 System Training 10 days182 Secondary System 146 days182 Secondary System 146 days183 Develop RFP 20 days184 Develop Business Process 10 days185 Determine Workstation: Amount and Location 5 days186 Determine Budget 5 days187 Release RFP 1 days188 RFP Deadline 30 days189 System Selected 5 days190 System Specifications Determined 5 days191 System Installed & Tested 75 days192 System Training 10 days193 Develop comment card/guest feedback program 45 days194 Determine survey sources/review sample 15 days195 Develop comment forms 5 days196 Develop survey procedures / system 30 days197 Print comment cards / forms 25 days198 Printed Materials 30 days199 Bussiness Cards 30 days200 Payment Voucher 30 days






201 Petty Cash Voucher 30 days202 Purchase Request 30 days203 Human Resources 145 days204 Staffing 130 days205 Organization 30 days206 Develop Organization Chart 30 days207 Develop Staffing Guide 30 days207 Develop Staffing Guide 30 days208 Develop Hiring Schedule 18 days209 Customize Position "Must" List 5 days210 Customize Position Job Description 5 days211 Develop Incentive Plans 30 days212 Leadership Team 30 days213 Sales Managers/Reservation Sales Agents 30 days214 Managers 10 days215 Employees 10 days216 Develop reward/recognition programs for hourly employees 30 days217 Recruitment 130 days218 Management 130 days219 Hire Senior Management Team 130 days220 Select Search Firm(s) 10 days221 General Manager 120 days222 Director of Operations 90 days223 Director of Room 90 days224 Director of FB 90 days225 Spa Director 90 days






226 Hotel Controller 90 days227 Chief Engineer 90 days228 Revenue Manager 90 days229 Director of Human Resources 90 days230 Director of Sales & Marketing 90 days231 Hire Department Head 70 days232 Select Search Firm(s) 10 days232 Select Search Firm(s) 10 days233 Purchasing Manager 60 days234 Front Office Manager 60 days235 Executive Housekepeer 60 days236 Food & Beverage Operation Manager 60 days237 Banquet Manager 60 days238 Beverage Manager 60 days239 Executive Chef 60 days240 Spa Manager 60 days241 Accounting Manager 60 days242 Hire Junior Managers 60 days243 Rooms 60 days244 Assistant Front Office Manager 30 days245 Guest Service Manager 30 days246 Chief Concierge 30 days247 Assistant Executive Housekeeper 30 days248 F & B 60 days249 Banquet Manager 30 days250 Restaurant Manager 30 days






251 Dining Room Chef 30 days252 Banquet Chef 30 days253 Garde Manger 30 days254 Demi Chef 30 days255 Pastry Chef 30 days256 A & G 30 days257 Night Manager 30 days257 Night Manager 30 days258 A & S 30 days259 Reservation Manager 30 days260 Sales & Marketing 60 days261 Director of Catering 60 days262 Senior Sales Manager 60 days263 Executive Meeting Manager 60 days264 Catering Assistant 60 days265 Conference Service Manager 60 days266 Hire Supervisors 30 days267 Rooms 30 days268 Front Office Supervisor 30 days269 Housekeeping / Floor Supervisor 30 days270 Housekeeping / Turndown 30 days271 Housekeeping / Night 30 days272 Bell Captain 30 days273 Chief Concierge 30 days274 Reservation Sales Coordinator 30 days275 Food & Beverage 30 days






276 Dining Room Supervisor 30 days277 Maitre De 30 days278 Room Service Captain 30 days279 Banquet Captain 30 days280 Beverage Supervisor 30 days281 Cafetaria Supervisor 30 days282 Head Houseperson (Banquet) 30 days282 Head Houseperson (Banquet) 30 days283 A & G 30 days284 Executive Administration Assistant 30 days285 Accounting 30 days286 Credit Suoervisor 30 days287 Lead Night Auditor 30 days288 Security 30 days289 Security Supervisor 30 days290 Engineering 30 days291 Engineering Supervisor 30 days292 Engineering Administrative Assistant 30 days293 Spa 30 days294 Spa Supervisor 30 days295 Ranking File 30 days296 Room 30 days297 Front Office 30 days298 Guest Service Agent (GSA) 30 days299 Telephone Operator 30 days300 Bell Attendant 30 days






301 Door Attendant 30 days302 Driver 30 days303 Valet Office Attendant 30 days304 Valet 30 days305 Concierge 30 days306 Night GSA/Night Auditor 30 days307 Housekeeping 30 days307 Housekeeping 30 days308 Room Attendant 30 days309 Housekeeping Clerk 30 days310 House Person 30 days311 Floor Care Attendant 30 days312 Public Area attendant 30 days313 Turndown Attendant 30 days314 Night Cleaner 30 days315 Uniform Attendant 30 days316 Laundry 30 days317 Laundry Attendant 30 days318 F & B 30 days319 Casual Restaurant 30 days320 AM Host/Hostess 30 days321 AM Server 30 days322 AM DRA 30 days323 PM Host/Hostess 30 days324 PM Server 30 days325 PM DRA 30 days






326 Fine Dining Restaurant 45 days327 Sommelier 45 days328 Waiter 30 days329 DRA 30 days330 Host/Hostess 30 days331 Back Waiter 30 days332 Aftenoon Tea 30 days332 Aftenoon Tea 30 days333 Runner 30 days334 Server 30 days335 Culinary 30 days336 Banquet Cook 30 days337 Preparation Cook 30 days338 Pantry Cook 30 days339 Pastry Cook 30 days340 Demi Cook 30 days341 AM Cook 30 days342 PM Cook 30 days343 Banquet Cook 30 days344 Cafetaria Attendant 30 days345 Buffet Attendant 30 days346 Beverage 30 days347 Bartender 30 days348 Barback 30 days349 Cocktail Server 30 days350 Banquet 30 days






351 Server 30 days352 Houseperson 30 days353 Temporary Staff 30 days354 In‐Room Dining 30 days355 Server 30 days356 Coordinator 30 days357 Spa 30 days357 Spa 30 days358 Receptionist 30 days359 Therapists 30 days360 Engineering 30 days361 Engineer I 30 days362 Engineer II 30 days363 Engineer III 30 days364 HVAC 30 days365 Painter 30 days366 Preventive Maintenance Technitian 30 days367 A & G 30 days368 Security 30 days369 Security Officer 30 days370 Security Office Attendant 30 days371 Accounting 30 days372 Night Auditor 30 days373 Account Payable 30 days374 Account Receivable 30 days375 General Cashier 30 days






376 Payroll/Benefits 30 days377 Income Auditor 30 days378 Purchaser 30 days379 Reciving / Storeroom Clerk 30 days380 A & S 30 days381 Catering Administrative Assistant 30 days382 Sales Administrative Assistant 30 days382 Sales Administrative Assistant 30 days383 Reservations 30 days384 Reservations Sales Agent 30 days385 SOP's 60 days386 Discipline/House Rules 30 days387 Vacation 30 days388 Evaluation and Merit Increase 30 days389 Attendance 30 days390 Leave of Absence 30 days391 Report in Pay/On‐Call 30 days392 Dress Code 30 days393 Uniform/Badge/Material/Equipment Issue 30 days394 Flowers for ill or Deceased Family Members 30 days395 Bereavement 30 days396 Jury Duty 30 days397 MOD 30 days398 Pay Plicy 30 days399 Education Assistance 30 days400 Holiday Policy 30 days






401 Sexual Harassment 30 days402 International Acceptable Manner 30 days403 Employment of Relatives 30 days404 Associate Status 30 days405 Employee Requisition 30 days406 Job Posting/Internal Transfer Procedure 30 days407 Termination 30 days407 Termination 30 days408 Lay‐off/Recall 30 days409 Bridge of Service 30 days410 Hours of Work 30 days411 Time Clocks/Time Keeping 30 days412 Solicitation 30 days413 Associate Liasions 30 days414 Military Leave 30 days415 Worker's Compensation Leave 30 days416 FMLA Leave 30 days417 Personal Leave 30 days418 Email/Vmail 30 days419 School Leave 30 days420 Computer Equipment 30 days421 Confidentiality 30 days422 Reward & Recognition Program 30 days423 Incorporate Parent Company SOP's 30 days424 Develop MDSD Books/Procedures 30 days425 Develop Internal HR Related Forms 30 days






426 Training 145 days427 Service 145 days428 Develop Service Standard Philosophy 5 days429 Purchase Standards Manual 30 days430 Customize Standard Manual 30 days431 Develop Service Standard by Department/Position 30 days432 Develop Job Skill Training by Department 30 days432 Develop Job Skill Training by Department 30 days433 Develop associate handbook 30 days434 Sales and Catering Training 70 days435 Develop Sales Training Program 20 days436 Conduct Sales Training Program 20 days437 Develop Catering Training Program 20 days438 Conduct Catering Training Program 20 days439 Management Training 40 days440 Company Orientation 30 days441 Interview/Recruitment Training 30 days442 Team Building/ Building an Effective Team 30 days443 Train the Trainer (Skill and Knoledge Training) 30 days444 Human Resources Procedures 40 days445 BootCamp 40 days446 Manager's Role 40 days447 Active Listening/Effective Communication 40 days448 Communicating and Gaining Commitment to Standards 30 days449 Situational Leadership 30 days450 Effective Coaching 30 days






451 Goal Setting/Performance Standards 30 days452 Sexual Harrasment 30 days453 Conflict Resolution 30 days454 Conducting Effective Meetings 30 days455 Hotel Policy & Procedures 30 days456 General Training 30 days457 Operational skills training 30 days457 Operational skills training 30 days458 Life safety, fire and evacuation training 30 days459 Emergency Procedures 30 days460 CPR/First Aid 30 days461 New Hire Orientation 30 days462 Departmental Orientation 30 days463 Specific Job Skill Training 30 days464 Telephone Etiquette/Standards 10 days465 Sanitation Certification 10 days466 Responsible Alcohol Service 30 days467 MOD Program 60 days468 Develop MOD Manual/SOP's 30 days469 Conduct MOD Training 30 days470 Mass Hire 30 days471 Develop Procedures to Respond to Internal Applications 10 days472 Letter To Notify Transfers 2 days473 Develop Recruitment/Advertising Plan 30 days474 Develop Setup 10 days475 Solicit Volunteers 10 days






476 Train Volunteers 5 days477 Develop System to Process 15 days478 Develop Modified Interviewing System 5 days479 Develop Scripts 5 days480 Procure Pipe/Drape/Equipment 5 days481 Obtain Service Test Video 15 days482 Arrange Phone for Credit References 10 days482 Arrange Phone for Credit References 10 days483 Spa 90 days484 Fitness Centre 90 days485 Select and procure exercise equipment 60 days486 Develop SOP's 30 days487 Select and procure Operating Supplies & Equipment 30 days488 Treatments 60 days489 Develop Treatment Programs 30 days490 Develop SOP's 30 days491 Select and procure Operating Supplies & Equipment 30 days492 SOP's 30 days493 Develop Spa SOP's 30 days494 Printed Materials 30 days495 Spa Menu 30 days496 Rooms 105 days497 SOP's 30 days498 Develop Rooms Division SOP's 30 days499 Printed Materials 30 days500 Privacy Please Signs 30 days






501 Privacy Courtesy Note 30 days502 Umbrellas 30 days503 Telephone Pads 30 days504 Dialing Instructions 30 days505 Driving Directions 30 days506 VIP Note Cards/envelopes 30 days507 Fax Divery Envelopes 30 days507 Fax Divery Envelopes 30 days508 Guest Room Note Pad 30 days509 Valet Laundry Bag 30 days510 Valet Laundry Price Sheet 30 days511 Shoe Shine Bag 30 days512 Shoe Shine Instructions 30 days513 Activity Calendar 30 days514 Newsletter 30 days515 PBX 1 days516 PBX Cut‐Over from Pre‐opening Office 1 days517 Guest Services 105 days518 Develop VIP program 30 days519 Transportation 103 days520 Vehicle Acquisition 103 days521 Finalize Schedule & routes 5 days522 Review samples/pricing 30 days523 Order final selection 2 days524 Receive final selection 60 days525 Apply logo 5 days






526 Develop preventive maintenance program 10 days527 Vehicles in service 1 days528 Roadwork 40 days529 Determine route 10 days530 Evaluate road condition 20 days531 Make adjusment 10 days532 Housekeeping 105 days532 Housekeeping 105 days533 Contract Valet Dry Cleaning Service 105 days534 Establish quantities and specifications 30 days535 Compile a list of contractors 10 days536 Interview contractors 10 days537 Receive proposals 30 days538 Award contract 20 days539 Service Available 5 days540 Uniform Processing 30 days541 Develop uniform issuance/storage procedures 30 days542 F & B 110 days543 SOP's 30 days544 Develop F & B Division SOP's 30 days545 Store Room 40 days546 Establish Room Location 30 days547 Develop Organization and Item Storage Locations 5 days548 Develop Requisition Procedures 5 days549 Employee Dining Room 56 days550 Develop Hours of Operation/Staggered Meal Periods 5 days






551 Training of Staff 10 days552 Fire & Test All Equipments 5 days553 Area Cleaned 5 days554 Finalize 20 Days Rotational Menu 5 days555 Develop Pre Menu Planner 5 days556 Develop Order Guide 10 days557 Finalize Any Needed Purchases/Small Wares 5 days557 Finalize Any Needed Purchases/Small Wares 5 days558 Outlet Menus 95 days559 Initial draft prepared 5 days560 Leadership Team Review 20 days561 Competitive Review/Analysis 5 days562 Notes to Chef 5 days563 New menus prepared 20 days564 Final Review 10 days565 Menu Testing 10 days566 Menu Specs and costing prepared 10 days567 Menu Discriptions Available for Servers 10 days568 Dining Room ‐ Table Tops 75 days569 Centerpiece ‐ PM 75 days570 Finalize Specifications and Amount 10 days571 Review Samples 30 days572 Other Selection 5 days573 Selection Received 30 days574 Vase ‐ AM 75 days575 Finalize Specifications and Amount 10 days






576 Review Samples 30 days577 Other Selection 5 days578 Selection Received 30 days579 S&P Shakers 75 days580 Finalize Specifications and Amount 10 days581 Review Samples 30 days582 Other Selection 5 days582 Other Selection 5 days583 Selection Received 30 days584 Sugar ‐ AM 75 days585 Finalize Specifications and Amount 10 days586 Review Samples 30 days587 Other Selection 5 days588 Selection Received 30 days589 Sugar ‐ AM 75 days590 Finalize Specifications and Amount 10 days591 Review Samples 30 days592 Other Selection 5 days593 Selection Received 30 days594 Room Service ‐ Table Top 75 days595 Vase ‐ AM 75 days596 Finalize Specifications and Amount 10 days597 Review Samples 30 days598 Other Selection 5 days599 Selection Received 30 days600 S&P Shakers 75 days






601 Finalize Specifications and Amount 10 days602 Review Samples 30 days603 Other Selection 5 days604 Selection Received 30 days605 Sugar 75 days606 Finalize Specifications and Amount 10 days607 Review Samples 30 days607 Review Samples 30 days608 Other Selection 5 days609 Selection Received 30 days610 Banquet ‐ Table Top 75 days611 Centerpiece 75 days612 Finalize Specifications and Amount 10 days613 Review Samples 30 days614 Other Selection 5 days615 Selection Received 30 days616 S&P Shakers 75 days617 Finalize Specifications and Amount 10 days618 Review Samples 30 days619 Other Selection 5 days620 Selection Received 30 days621 Sugar 75 days622 Finalize Specifications and Amount 10 days623 Review Samples 30 days624 Other Selection 5 days625 Selection Received 30 days






626 Creamers 75 days627 Finalize Specifications and Amount 10 days628 Review Samples 30 days629 Other Selection 5 days630 Selection Received 30 days631 Printed Material 50 days632 Cocktail Napkins 30 days632 Cocktail Napkins 30 days633 Room Service Pick‐Up Cards 30 days634 Room Service Tray Mat 30 days635 Glass Cover 30 days636 Menus 50 days637 Breakfast 50 days638 Determine Format 5 days639 Select Menu Boad 10 days640 Select Paper 5 days641 Artwork /Layout 30 days642 Lunch 50 days643 Determine Format 5 days644 Select Menu Boad 10 days645 Select Paper 5 days646 Artwork /Layout 30 days647 Dinner 50 days648 Determine Format 5 days649 Select Menu Boad 10 days650 Select Paper 5 days






651 Artwork /Layout 30 days652 Wine / Beverage List 50 days653 Determine Format 5 days654 Select Menu Boad 10 days655 Select Paper 5 days656 Artwork /Layout 30 days657 Lounge Menu 50 days657 Lounge Menu 50 days658 Determine Format 5 days659 Select Menu Boad 10 days660 Select Paper 5 days661 Artwork /Layout 30 days662 Afternoon Tea Menu 50 days663 Determine Format 5 days664 Select Menu Boad 10 days665 Select Paper 5 days666 Artwork /Layout 30 days667 Room Service Menu 50 days668 Determine Format 5 days669 Select Menu Boad 10 days670 Select Paper 5 days671 Artwork /Layout 30 days672 Door Knob Breakfast Menu 50 days673 Determine Format 5 days674 Select Menu Boad 10 days675 Select Paper 5 days






676 Artwork /Layout 30 days677 Mini Baru Menu 50 days678 Determine Format 5 days679 Select Menu Boad 10 days680 Select Paper 5 days681 Artwork /Layout 30 days682 F & B Inventories 35 days682 F & B Inventories 35 days683 Develop Kitchen par Stock 15 days684 Develop master beverage/bar stock and wine list 15 days685 Procure opening F&B inventories 20 days686 Select purveyors/buying program 20 days687 Bar Entertaiment 30 days688 Select and schedule bar entertaiment 30 days689 Banquet Menus 110 days690 Initial draft prepared 30 days691 Director of Catering Review 10 days692 Competitive Review/Analysis 10 days693 Notes to Chef 10 days694 New menus prepared 5 days695 Final Review 5 days696 Banquet Menu Testing 10 days697 Menu specs and costing prepared 20 days698 Menu Descriptions Available for Servers 10 days699 O,S & E 185 days700 ADA Equipment 61 days






701 Finalize items & quantities 15 days702 Review samples / pricing 20 days703 Order final selection 5 days704 Receive final selection 19 days705 Stock 2 days706 Rooms Linen 112 days707 Develop bed linen & bath standard 30 days707 Develop bed linen & bath standard 30 days708 Review samples / pricing 10 days709 Order final selection 5 days710 Receive final selection 60 days711 Wash 2 days712 Stock 2 days713 China, Glass & Silver 109 days714 Finalize service standard & quantities 10 days715 Review samples / pricing 30 days716 Order final selection 5 days717 Receive final selection 60 days718 Wash 2 days719 Stock 2 days720 Glassware ‐ Other 109 days721 Finalize service standard & quantities 10 days722 Review samples / pricing 30 days723 Order final selection 5 days724 Receive final selection 60 days725 Wash 2 days






726 Stock 2 days727 F & B Linen 109 days728 Finalize service standard & quantities 10 days729 Review samples / pricing 30 days730 Order final selection 5 days731 Receive final selection 60 days732 Wash 2 days732 Wash 2 days733 Stock 2 days734 Kitchen Smallwares 109 days735 Finalize service standard & quantities 10 days736 Review samples / pricing 30 days737 Order final selection 5 days738 Receive final selection 60 days739 Wash 2 days740 Stock 2 days741 Banquet Equipment 109 days742 Finalize service standard & quantities 10 days743 Review samples / pricing 30 days744 Order final selection 5 days745 Receive final selection 60 days746 Wash 2 days747 Stock 2 days748 Select and procure grand piano 90 days749 Guest Ice Machines 68 days750 Review samples / pricing 30 days






751 Order final selection 5 days752 Receive final selection 30 days753 Stock 2 days754 F & B Consumable 90 days755 Finalize items & quantities 30 days756 Review samples / pricing 20 days757 Order final selection 5 days757 Order final selection 5 days758 Receive final selection 30 days759 Stock 5 days760 Guest Bath Aminities 85 days761 Finalize items & quantities 30 days762 Review samples / pricing 10 days763 Order final selection 5 days764 Receive final selection 30 days765 Stock 10 days766 Guest Hair Dryer 85 days767 Finalize items & quantities 30 days768 Review samples / pricing 10 days769 Order final selection 5 days770 Receive final selection 30 days771 Stock 10 days772 Guest Cosmetic Mirrors 85 days773 Finalize items & quantities 30 days774 Review samples / pricing 10 days775 Order final selection 5 days






776 Receive final selection 30 days777 Stock 10 days778 Maintenance Inventory 85 days779 Finalize items & quantities 30 days780 Review samples / pricing 10 days781 Order final selection 5 days782 Receive final selection 30 days782 Receive final selection 30 days783 Stock 10 days784 Maintenance Tools 85 days785 Finalize items & quantities 30 days786 Review samples / pricing 10 days787 Order final selection 5 days788 Receive final selection 30 days789 Stock 10 days790 Maintenance Equipment 85 days791 Finalize items & quantities 30 days792 Review samples / pricing 10 days793 Order final selection 5 days794 Receive final selection 30 days795 Stock 10 days796 Housekeeping Equipment 85 days797 Finalize items & quantities 30 days798 Review samples / pricing 10 days799 Order final selection 5 days800 Receive final selection 30 days






801 Stock 10 days802 Housekeeping Guest Consumables 85 days803 Finalize items & quantities 30 days804 Review samples / pricing 10 days805 Order final selection 5 days806 Receive final selection 30 days807 Stock 10 days807 Stock 10 days808 Housekeeping Cleaning Supplies 85 days809 Finalize items & quantities 30 days810 Review samples / pricing 10 days811 Order final selection 5 days812 Receive final selection 30 days813 Stock 10 days814 Spa Equipment 85 days815 Finalize items & quantities 30 days816 Review samples / pricing 10 days817 Order final selection 5 days818 Receive final selection 30 days819 Stock 10 days820 Spa Guest Consumable 85 days821 Finalize items & quantities 30 days822 Review samples / pricing 10 days823 Order final selection 5 days824 Receive final selection 30 days825 Stock 10 days






826 Spa Cleaning Supplies 85 days827 Finalize items & quantities 30 days828 Review samples / pricing 10 days829 Order final selection 5 days830 Receive final selection 30 days831 Stock 10 days832 Rooms Print & Stationary (Registration key packet etc) 90 days832 Rooms Print & Stationary (Registration, key packet, etc) 90 days833 Guest Services Directory 90 days834 Review Samples 10 days835 Develop Conent/Mock‐up 30 days836 Review Proof 20 days837 Print final collateral 30 days838 Key Packet 90 days839 Review Samples 10 days840 Develop Conent/Mock‐up 30 days841 Review Proof 20 days842 Print final collateral 30 days843 Develop registration/check‐out system and collateral 90 days844 Review Samples 10 days845 Develop Conent/Mock‐up 30 days846 Review Proof 20 days847 Print final collateral 30 days848 Administration/Sales Print &Stationary (paper system) 90 days849 Review Samples 10 days850 Develop Conent/Mock‐up 30 days






851 Review Proof 20 days852 Print final collateral 30 days853 Uniforms 185 days854 Review Samples 45 days855 Develop custom pieces 60 days856 Review custom samples 10 days857 Make final selections 10 days857 Make final selections 10 days858 Procure custom pieces 60 days859 Procure stock pieces 30 days860 Front Office Supplies 42 days861 Finalize items & quantities 10 days862 Review samples / pricing 10 days863 Order final selection 5 days864 Receive final selection 15 days865 Stock 2 days866 Front Office Equipment 35 days867 Finalize items & quantities 10 days868 Review samples / pricing 5 days869 Order final selection 5 days870 Receive final selection 10 days871 Stock 5 days872 Administration Supplies 35 days873 Finalize items & quantities 10 days874 Review samples / pricing 5 days875 Order final selection 5 days






876 Receive final selection 10 days877 Stock 5 days878 Shelving 45 days879 Determine shelving needs 10 days880 Order shelving 5 days881 Shelving received 20 days882 Install shelving 10 days882 Install shelving 10 days883 Office Furniture ‐ Back of the House 60 days884 Develop Furniture Plan 15 days885 Review samples / pricing 5 days886 Order final selection 5 days887 Receive final selection 30 days888 Install 5 days889 Office Equipment 90 days890 Hotel Safe 45 days891 Copy Machines 90 days892 Finalize items & quantities 20 days893 Review Samples / pricing 30 days894 Order final selection 5 days895 Receive final selection 30 days896 Install 5 days897 Postage Machine 90 days898 Finalize items & quantities 20 days899 Review Samples / pricing 30 days900 Order final selection 5 days






901 Receive final selection 30 days902 Install 5 days903 Fax Machine 90 days904 Finalize items & quantities 20 days905 Review Samples / pricing 30 days906 Order final selection 5 days907 Receive final selection 30 days907 Receive final selection 30 days908 Install 5 days909 Computers/Printers 90 days910 Finalize items & quantities 20 days911 Review Samples / pricing 30 days912 Order final selection 5 days913 Receive final selection 30 days914 Install 5 days915 Pool Equipment 90 days916 Finalize items & quantities 20 days917 Review Samples / pricing 30 days918 Order final selection 5 days919 Receive final selection 30 days920 Install 5 days921 Guest Room Safes 90 days922 Finalize items & quantities 20 days923 Review Samples / pricing 30 days924 Order final selection 5 days925 Receive final selection 30 days






926 Install 5 days927 Security 90 days928 Two‐way radios 90 days929 Finalize items & quantities 20 days930 Review Samples / pricing 30 days931 Order final selection 5 days932 Receive final selection 30 days932 Receive final selection 30 days933 Install 5 days934 Monitoring System 90 days935 Finalize items & quantities 20 days936 Review Samples / pricing 30 days937 Order final selection 5 days938 Receive final selection 30 days939 Install 5 days940 Keys 85 days941 Finalize items & quantities 20 days942 Review Samples / pricing 30 days943 Order final selection 5 days944 Receive final selection 30 days945 Stanchions 85 days946 Finalize items & quantities 20 days947 Review Samples / pricing 30 days948 Order final selection 5 days949 Receive final selection 30 days950 Sales & Marketing 422 days






951 Pre‐opening Sales & Marketing Manual 60 days952 Marketing Plan 55 days953 Purpose 5 days954 Story 10 days955 Design 10 days956 Care 10 days957 Authenticity 10 days957 Authenticity 10 days958 Competition Analysis 10 days959 Pricing Analysis 20 days960 Spreading The Word 20 days961 Website/E‐Commerce 10 days962 Publicity 10 days963 Promotions 10 days964 Sales Goals and Action Plans 10 days965 Revenue Management 75 days966 Implement group pace report 5 days967 Implement group evaluator model 5 days968 Establish stretch goals for Convention Services 5 days969 Establish group room contribution goals for Sales 5 days970 Develop daily transient demand by season 5 days971 Set SST's 5 days972 Property Management System Training 5 days973 Set restrictions in PMS 5 days974 Implement Rate Codes in the PMS 5 days975 Enter Rates into the PMS 5 days






976 Develop Merchandising Meeting Agenda 5 days977 Develop daily/weekly/monthly Reporting 5 days978 Develop forecasting system (daily, weekly, monthly, annual) 5 days979 Develop Selling Strategy Calendar 5 days980 Set Initial Selling Strategies 5 days981 Reservations 37 days982 Guest Letters 25 days982 Guest Letters 25 days983 Complete Basic Confirmation Letters 15 days984 Complete Current Package Confirmation Letters 5 days985 Create Insert with Cancellation/Change Policy 5 days986 Gift Certificates 33 days987 Develop Gift Certificate Options 3 days988 Develop SOP's 30 days989 On‐Hold Message 20 days990 Complete On‐Hold Message Recording 10 days991 Install On‐Hold Message 10 days992 Pre‐opening Callers and Drop In's 37 days993 Phone Line Allocation 10 days994 Develop SOP's 30 days995 Develop Telephone Scripting 7 days996 Staff Training 30 days997 Training 35 days998 Select Third Party Sales Training Program 30 days999 Schedule Training 5 days1000 Packaging 50 days






1001 Evaluate Valley Periods and Need Areas 30 days1002 Develop Packages 10 days1003 Develop Schedule For Package Roll Outs 10 days1004 Names 12 days1005 Conduct Area/Suite Naming Exercise 10 days1006 Add to Fact Sheet 2 days1007 Select AV Provider 110 days1007 Select AV Provider 110 days1008 Determine scope of work 30 days1009 Compile list of bidders and interview 10 days1010 Receive Proposals 30 days1011 Award contract 10 days1012 Develop AV Service Brochure 30 days1013 SOP's Office Organization 60 days1014 Develop sales proposals & contracts 30 days1015 Implement Account Coverage Program 30 days1016 Contract shopping service for Sales Managers 30 days1017 Develop repeat guest program 60 days1018 Direct Sales (Pre‐opening) 70 days1019 Complete Catering Blitz of CBD 30 days1020 Complete Business Travel Blitz of BCD 60 days1021 Leisure Individual 70 days1022 Identify direct mail/e‐mail databases for leisure markets 60 days1023 Initiate direct mail/e‐mail campaign 10 days1024 Spreading The Word 420 days1025 Image/Brand 92 days






1026 Conduct Image/Brand Exercise 2 days1027 Develop Positioning Statement 10 days1028 Develop Tag Lines 10 days1029 Develop Logo(s) 60 days1030 Develop Graphics Standards Manual 30 days1031 Advertising 400 days1032 Develop advertising/media plan by market segment 30 days1032 Develop advertising/media plan by market segment 30 days1033 Create Advertising 90 days1034 Media buys 30 days1035 Establish Tracking Mechanism for Advertising Campaign 30 days1036 Launch Advertising Campaign 30 days1037 Establish Listings in Directories 60 days1038 Develop in‐room TV Promotion Video 120 days1039 Establish local yellow pages line listing 30 days1040 Evaluate potential of co‐op Advertising 30 days1041 Affiliations 90 days1042 Determine Need (Mobil, AAA, Prefered, LHW, etc) 30 days1043 Coordinate Inspections 60 days1044 Establish Lodging Association Membership 30 days1045 Establish Restaurant Association Membership 30 days1046 Establish Chamber Membership 30 days1047 Sales Collateral 170 days1048 Develop facilities guide/presentation folder 60 days1049 Develop Pre‐opening Brochures 90 days1050 Develop Permanent Brochures 90 days






1051 Develop Spa Brochures 60 days1052 Develop ancillary sales collateral/stationary 45 days1053 Develop Press Kit 45 days1054 Develop Property Maps 45 days1055 Develop Key Card Design 45 days1056 Develop Tariff Cards 30 days1057 Photography/Video 80 days1057 Photography/Video 80 days1058 Coordinate photo shoot for permanent brouchures 30 days1059 Photo shoot 10 days1060 Photography available 20 days1061 Video Shoot 10 days1062 Video Available 30 days1063 Public Relations 336 days1064 Hire PR Firm 45 days1065 Develop Media Kit 165 days1066 Write the Story 30 days1067 Develop hotel fact sheet 5 days1068 Develop Bio's 10 days1069 Select Photography 5 days1070 Solicit Editorials 30 days1071 Develop Media Visit Schedule 30 days1072 Develop community/regional partnerships (Arts, Film, etc) 60 days1073 Establish listing/contract with local organization (Chamber) 30 days1074 Soft‐opening PR Activities 211 days1075 Establish Pre‐opening Date 2 days






1076 Gifts 95 days1077 Select Client/VIP Gifts 20 days1078 Procure Client/VIP Gifts 30 days1079 Select Staff/Management Gifts 20 days1080 Procure Staff/Management Gifts 30 days1081 Contruction Party 205 days1082 Determine list of attendees 20 days1082 Determine list of attendees 20 days1083 Determine Date 10 days1084 Develop Invitation 20 days1085 Develop Invitation lists 25 days1086 Mail Invitations 5 days1087 Detail events 70 days1088 Develop Program 10 days1089 Budget 5 days1090 Staffing Needs 5 days1091 Parking and Transportation 5 days1092 Floral and Decorations 5 days1093 Entertaiment 20 days1094 Photography 10 days1095 F&B 60 days1096 Develop Menu 20 days1097 Procure Food 20 days1098 Procure Beverage 20 days1099 Develop Aminities 20 days1100 Procure Rentals 20 days






1101 Pre‐opening Receptions 170 days1102 Determine list of target groups 20 days1103 Determine Dates 10 days1104 Develop Invitation 20 days1105 Develop Invitation lists 20 days1106 Mail Invitations 5 days1107 Detail events1107 Detail events1108 Develop Program 10 days1109 Budget 5 days1110 Staffing Needs 5 days1111 Parking and Transportation 5 days1112 Floral and Decorations 5 days1113 Entertaiment 20 days1114 Photography 10 days1115 F&B 60 days1116 Develop Menu 20 days1117 Procure Food 20 days1118 Procure Beverage 20 days1119 Develop Aminities 20 days1120 Procure Rentals 20 days1121 Media Breakfast/Party 210 days1122 Determine list of target groups 2 days1123 Determine Dates 25 days1124 Develop Invitation 30 days1125 Develop Invitation lists 20 days






1126 Mail Invitations 5 days1127 Detail events 70 days1128 Develop Program 10 days1129 Budget 5 days1130 Staffing Needs 5 days1131 Parking and Transportation 5 days1132 Floral and Decorations 5 days1132 Floral and Decorations 5 days1133 Entertaiment 20 days1134 Photography 10 days1135 F&B 60 days1136 Develop Menu 20 days1137 Procure Food 20 days1138 Procure Beverage 20 days1139 Develop Aminities 20 days1140 Procure Rentals 20 days1141 Trial Visits 30 days1142 Management/Staff Overnights for Testing 10 days1143 Friends & Family Overnights 10 days1144 VIP Overnights 10 days1145 Grand Opening 335 days1146 Hotel Opening Date 30 days1147 Determine list of target groups 20 days1148 Determine Date 120 days1149 Develop Invitation 30 days1150 Develop Invitation Lists 30 days






1151 Mail Invitations 5 days1152 Detail events 285 days1153 Develop Program 10 days1154 Budget 5 days1155 Staffing Needs 5 days1156 Parking and Transportation 5 days1157 Floral and Decorations 5 days1157 Floral and Decorations 5 days1158 Entertaiment 20 days1159 Develop Ancillary Activities for Guests 30 days1160 Procure Off‐site Lodging 30 days1161 Photography 10 days1162 F&B 60 days1163 Develop Menu 20 days1164 Procure Food 20 days1165 Procure Beverage 20 days1166 Develop Aminities 20 days1167 Procure Rentals 20 days1168 On‐line Reservations 50 days1169 Reservations Sales Agents Training 30 days1170 Develop On‐line reservation web page 30 days1171 Load revenue management information (set selling strategies) 20 days1172 Develop PMS configuration documentation 10 days1173 Website 67 days1174 Research Web Hosting 10 days1175 Select Web Host 2 days






1176 Design Web Pages 30 days1177 Test & Feedback 20 days1178 Load For Public Use 5 days1179 Packages 80 days1180 Leisure 80 days1181 Determine need dates 10 days1182 Determine target audience 10 days1182 Determine target audience 10 days1183 Develop package 10 days1184 Develop package collateral/purchase advertising 45 days1185 Launch package advertising 5 days1186 Tour Group 80 days1187 Determine need dates 10 days1188 Determine target audience 10 days1189 Develop package 10 days1190 Develop package collateral/purchase advertising 45 days1191 Launch package advertising 5 days1192 Wedding 80 days1193 Determine need dates 10 days1194 Determine target audience 10 days1195 Develop package 10 days1196 Develop package collateral/purchase advertising 45 days1197 Launch package advertising 5 days1198 Repair & Maintenance 120 days1199 Printed Materials 30 days1200 Maintenance Performed Courtesy Note 30 days






1201 Cleaning Chemicals 55 days1202 Select warewashing and housekeeping chemical supplier 45 days1203 Install warewashing and housekeeping chemical equipment 10 days1204 Domestic Water 30 days1205 Determine water treatment for central plant 30 days1206 Preventive Maintenance Programs 30 days1207 Develop room preventive maintenance program 30 days1207 Develop room preventive maintenance program 30 days1208 Developpublic areas preventive maintenance program 30 days1209 Develop equipment preventive maintenance program 30 days1210 Develop chiller. KWH, gas and watertemp/pressure & meter logs 30 days1211 Safety 60 days1212 Ensure fire extinguisers are in place 10 days1213 Develop Safety Committee 60 days1214 Model Rooms 120 days1215 Coordinate move of model rooms 120 days1216 Repair Response System 60 days1217 Develop work order system 20 days1218 Research and Procure Work Order Software 60 days1219 Training 20 days1220 Guest Key Card System Training 20 days1221 Television/Movies Training 20 days1222 Mechanical/HVAC Training 20 days1223 Guestroom PM Program Training 20 days1224 Public Areas PM Program Training 20 days1225 Building Management System Training 20 days






1226 Signage 45 days1227 Select and procure interior signage 45 days1228 Select and procure exterior signage 45 days1229 Pre‐opening offices 50 days1230 Locate and Prepare pre‐opening offices 30 days1231 Relocate Pre‐opening Offices to Hotel 20 days1232 Develop MODManual 75 days1232 Develop MOD Manual 75 days1233 Develop risk management manual/evacuation plan 45 days1234 Obtain fire department approval of fire/evacuation plan 30 days1235 MSD Sheets 30 days1236 Compile MSD Sheets for all Chemical 30 days1237 Construction/Building Preparation 82 days1238 Kitchen 25 days1239 Subtantial completion 2 days1240 Punch 10 days1241 Submit Punch list to Chef, Dir. F&B for comments 2 days1242 Punch list items corrected 10 days1243 Equipment commissioning complete 20 days1244 Area cleaned 5 days1245 Restaurant 25 days1246 Subtantial completion 2 days1247 Punch 10 days1248 Submit Punch list to Chef, Dir. F&B for comments 2 days1249 Punch list items corrected 10 days1250 Equipment commissioning complete 20 days






1251 Area cleaned 5 days1252 Meeting Space 25 days1253 Subtantial completion 2 days1254 Punch 10 days1255 Submit Punch list to Chef, Dir. F&B for comments 2 days1256 Punch list items corrected 10 days1257 Equipment commissioning complete 20 days1257 Equipment commissioning complete 20 days1258 Area cleaned 5 days1259 Lounge/Bar 25 days1260 Subtantial completion 2 days1261 Punch 10 days1262 Submit Punch list to Chef, Dir. F&B for comments 2 days1263 Punch list items corrected 10 days1264 Equipment commissioning complete 20 days1265 Area cleaned 5 days1266 Shops 77 days1267 Subtantial completion 2 days1268 Punch 30 days1269 Punch list items corrected 30 days1270 Area cleaned 15 days1271 Lobby 77 days1272 Subtantial completion 2 days1273 Punch 30 days1274 Punch list items corrected 30 days1275 Area cleaned 15 days






1276 Guestroom Punch 77 days1277 Pool Villa 77 days1278 Subtantial completion 2 days1279 Punch 30 days1280 Punch list items corrected 30 days1281 Area cleaned 15 days1282 Premium Deluxe Room 77 days1282 Premium Deluxe Room 77 days1283 Subtantial completion 2 days1284 Punch 30 days1285 Punch list items corrected 30 days1286 Area cleaned 15 days1287 Deluxe Room 77 days1288 Subtantial completion 2 days1289 Punch 30 days1290 Punch list items corrected 30 days1291 Area cleaned 15 days1292 Spa 77 days1293 Subtantial completion 2 days1294 Punch 30 days1295 Punch list items corrected 30 days1296 Area cleaned 15 days1297 Building Exterior 77 days1298 Subtantial completion 2 days1299 Punch 30 days1300 Punch list items corrected 30 days






1301 Area cleaned 15 days1302 Landscaping 77 days1303 Subtantial completion 2 days1304 Punch 30 days1305 Punch list items corrected 30 days1306 Area cleaned 15 days1307 Back Of The House 77 days1307 Back ‐ Of ‐ The House 77 days1308 Subtantial completion 2 days1309 Punch 30 days1310 Punch list items corrected 30 days1311 Area cleaned 15 days1312 Uniform Room 77 days1313 Subtantial completion 2 days1314 Punch 30 days1315 Punch list items corrected 30 days1316 Area cleaned 15 days1317 Administrative/Front Office 77 days1318 Subtantial completion 2 days1319 Punch 30 days1320 Punch list items corrected 30 days1321 Area cleaned 15 days1322 F, F & E Installation 27 days1323 Guestrooms 11 days1324 Pool Villa 5 days1325 Premium Deluxe Room 5 days






1326 Deluxe Room 5 days1327 Spa 5 days1328 Treatment Areas 5 days1329 Fitness Center 5 days1330 F & B 5 days1331 Lounge/Bar 5 days1332 Meeting Space 5 days1332 Meeting Space 5 days1333 Restaurant 5 days1334 Public Areas 5 days1335 Lobby 5 days1336 Shops 5 days1337 Back ‐ Of ‐ The House 10 days1338 Administrative Offices 5 days1339 Kitchen/Enginnering/Housekeeping 10 days1340 Testing/Documentation 42 days1341 All Areas Substantially Complete 2 days1342 Verify proper operation of all Life Safety equipment/systems 10 days1343 TCO 2 days1344 CO 30 days1345 Obtain "As Built" plans 30 days1346 Obtain all warranties and equipment information 30 days1347 Environmental/Recycling 50 days1348 Research Sources and Options 20 days1349 Develop SOP's 30 days1350 Contract Maintenance and Service Agreements 70 days






1351 Rodent and Pest Control 70 days1352 Develop RFP 30 days1353 Receive Bids 30 days1354 Award Contract 10 days1355 Indoor Plants 70 days1356 Develop RFP 30 days1357 Receive Bids 30 days1357 Receive Bids 30 days1358 Award Contract 10 days1359 Indoor Floral 70 days1360 Develop RFP 30 days1361 Receive Bids 30 days1362 Award Contract 10 days1363 Landscaping 70 days1364 Develop RFP 30 days1365 Receive Bids 30 days1366 Award Contract 10 days1367 Waste Removal 70 days1368 Develop RFP 30 days1369 Receive Bids 30 days1370 Award Contract 10 days1371 Mechanical 70 days1372 Develop RFP 30 days1373 Receive Bids 30 days1374 Award Contract 10 days1375 Life Safety 70 days






1376 Develop RFP 30 days1377 Receive Bids 30 days1378 Award Contract 10 days1379 Secure Background Music 92 days1380 Design Received 2 days1381 Design Approved 10 days1382 Receive Bids 30 days1382 Receive Bids 30 days1383 Contract Awarded 20 days1384 Service installed and tested 30 days

Documents

Hotel Pre-Opening Check List