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M ARKETING /D ISTRIBUTION P ANEL Cruise Shipping 2014 Sponsored by: #CruiseMKT

Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

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Introductory remarks for the panel with Royal Caribbean, Princess Cruises, MSC Cruises USA, and Norwegian Cruise Line--annual sales and marketing chief panel

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Page 1: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

MARKETING/DISTRIBUTION PANELCruise Shipping 2014

Sponsored by:#CruiseMKT

Page 2: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

MARKETING COMPLEXITY

#CruiseMKT

Page 3: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

MARKETING COMPLEXITY

#CruiseMKT

Page 4: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

Proliferation of new media channels

Shifting of consumer social media consumption

A positive or negative reputation is a click away

Everyone is a critic or thought leader

SHIFTING NEW MEDIA TRENDS

#CruiseMKT

Page 5: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

The line between media & bloggers is blurring

Rise of the celebrity executive

An insider view to a brand drives connection

Cruise lines have personable executive talent

RISE OF THE NEW MEDIA STAR

#CruiseMKT

Page 6: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

iBeacon and other mobile technology are coming

Customer experience, traffic flow, and onboard revenue can benefit

LOCATION AWARE INTERACTIVITY

#CruiseMKT

Page 7: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

Carol SchusterSVP, Marketing

#CruiseMKT

Page 8: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

Andy StuartEVP, Global Sales & Passenger Services

#CruiseMKT

Page 9: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

Gordon HoSVP, Marketing

#CruiseMKT

Page 10: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks

Ken MuskatSVP, Sales & Marketing

#CruiseMKT

Page 11: Cruise Shipping 2014 Sales & Marketing Panel Introductory Remarks