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This presentation was given to students at The CUA library school on June 27, 2007.
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Wikis in Newsrooms
Cassandra Shieh [email protected]
The Catholic University of America
June 27, 2007
Catholic News Service News wire service for the Catholic press Since 1920 Staffed by trained professional journalists Washington DC & Rome bureaus Serves news clients in over 60 countries Provides over a dozen different
products/services
News wire service
Other CNS Products
Staffed by 2 librarians Provides research for CNS staff Maintains library collection Archives intellectual property Handles information requests from the public Filters and disseminates incoming e-mail press
releases to editorial staff Handles copyright reprint permissions Maintains CNSLIS Resource guides WIKI
CNS INTRANET before July 2006
Static page on network hard drive Maintained by 1 person in IT department Contained outdated information Little or no editorial control over content Never changed as user’s needs evolved Out-of-pace with latest intranet technologies Provided space for CNSLIS to maintain list of
online resources
Think Outside the Box
CNS Wiki: Staff Profiles
Collaborate on Projects
Encourage Staff to Create Own Content
METRICS are important, but don’t fret over what they may portray
It may take time for users to get acquainted with the new technology.
Lead by example Show senior management you have the
expertise Start with small successes Target collaborators among staff Market your wiki in every conversation
Lessons Learned
Change agents Bring staff/people together Build bridges to help solve
information problems Good Listeners Expert information architects Authorities in information
technology
KEEP MOVING FORWARD
