Why Now May Be The Time To Consider A Managed Services Approach to Database Administration

Datavail Presents: 5 Reasons to Choose a Managed Services Approach to Database AdministrationWith Noel Yuhanna, Principal Analyst,Forrester Research

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Featured PresentersOur knowledgeable speakers today are:

Noel Yuhanna Principal Analyst

Forrester

Mark Perlstein President and CEO

Datavail

5 Reasons to Choose a Managed Services Approach to Database Administration

Noel Yuhanna

Principal Analyst

Forrester Research

Datavail

Your Database Requirements are Changing!

It’s time to act now or be left behind!

Drivers And Trends Impacting Databases

DBMS STRATEGY

Increased data volumes

Strong data security controls

Increased transaction volume

Nonstop 24x7 availability

All types of data storage

New apps — social, mobile apps

Cost control and stalled budget

Faster real-time data access

Integrated app/data

Unpredictable workloads

© 2014 Forrester Research, Inc. Reproduction Prohibited

7

› Social networking apps

› Mobile applications

› High-performance apps

› Real-time apps

› Real-time data mashups

› Departmental and collaboration

› Predictive analytics

New Apps Are Changing Database Requirements . . .

Real-time data

Unstructured data

Faster access

Self-service

Automated

Many are building a dozen apps every week!!


Polling Question

• What’s the total number of databases your firm utilizes (production and non-production)?– More than 5,000

– 2,500-5,000

– 1,000-1,999

– 500-999

– Fewer than 500

– Don’t know/NA

Source: A commissioned study conducted by Forrester Consulting on behalf of Datavail, January 2014

“What’s the total number of databases your firm utilizes (production and non-production)?"

Base: 50 US database administration decision-makers at firms with 1,000 or more employees who are currently outsourcing at least some of their database administration.

Most Organizations Are Increasing The Number Of Databases They Manage.


Polling Question

• What are your biggest challenges you face in database administration? (choose all that apply)– Delivering improved performance– Data integration issues– Lack of people resources– High data volume growth– Delivering higher availability– Too many databases– Securing private data– Other

Performance, Integration, And Resources Are Top Database Challenges


© 2014 Forrester Research, Inc. Reproduction Prohibited 12

IT Struggles To Keep Up With Database Administration Requirements

› Performance – need for faster Apps, larger databases are posing a bigger challenge

› Lack of staff – There is a Database-to-DBA ratio challenge: each DBA is managing more databases than ever

› Data integration issue – more sources, need for real-time data is driving database administration issues

› High volume growth – Enterprises double the amount of data for critical Apps… and more data means more issues…


The new database requirements ....

• Strong security requirements…• Higher performance• Improved availability of Apps• On-demand scalability• Backups for Tier-2 and Tier-3 Apps• Better SLAs• Faster provisioning of databases• Faster migrations/upgrade to new versions• And many other new requirements…


What Are Your Choices To Lower Database Administration Costs?

› Stop building new Apps - stopping to build more databases… (not an option)

› Stop growing your databases – it’s complex by archiving, spitting databases into many, but controlling growth requires more DBAs.

› Buy more expensive database tools -- through automation and control, but requires bigger investment

› Move to open source databases– but that isn’t a straightforward migration…

› Hire more DBAs… but at a cost..


Outsourcing Database Administration Offers New Possibilities…

Outsourcing Database

AdministrationDB

Outsourcing vendor

DBAs


How Can Outsourcing Database Administration Help?

• Database installation

• Upgrade

• Migrations

• Troubleshooting

• Tuning, optimization

• Backup and Recovery

• Account validation, creation…

• In-database code writing – PL.SQL/ T-SQL etc

• Improved security

• and More!


“What benefits have you achieved by moving some or all of your database administration (DBA) management to an outsource vendor?"


Firms Realize Benefits in Outsourcing Database Administration



Five Top Benefits of Outsourcing Database Administration….

Outsourcing Database Administration

DB

Outsourcing vendor

DBAs

Lower cost!Improve quality

of service!Focus on

business issues! Complement existing staff!

Improve SLAs!


“How have your SLAs changed as a result of moving some or all of your database administration (DBA) management to an outsource vendor?"


Most Enterprises Have Seen SLA Improvement When Outsourcing Database Administration…



“What are your plans with outsourcing your database administration (DBA) in the future as compared to today?"


Outsourcing Database Administration Is Becoming Strategic For All Organizations..



• Outsourcing has many business and technology benefits that can help all organizations.

• Look at vendors offering – expertise, focus, tasks they can help, automation, potential cost savings

• Start with a few databases and grow over time.

• Keep security and SLAs in mind when outsourcing.

• Enterprises that invest in outsourcing database administration are more likely to respond quickly to business needs and competitive threats, save money and grow faster.

21

Recommendations…

Datavail

• It may be helpful to dig into an operationalized view of database management.

• This is far less about a technical discussion and more about the processes and approaches that can help bring greater efficiency and capacity planning to the database management function.

• In general we find that customers need about double the DBA capacity they currently have to effectively meet demand.

• Constrained budgets often prevent customers from solving this on their own and the result is often some combination of a stressful operating environment and high DBA turnover.

Datavail.com

866-700-7128

Datavail.com

866-700-7128

• Architecture, Engineering, Integration into apps teams

• Business hours – unstructured communication

• Not inherently 24x7

• Production support• Requirement to execute

at all hours – More about process than unstructured communication

• Inherently 24x7

Inside A Database Management Operation

Datavail.com

866-700-7128

• Tier 3 DBAs end up doing Tier 2 work

• This leads to job dissatisfaction & turnover

• Making the situation more difficult is the shortage of DBAs

• A strong operational layer actually helps make recruiting and retention of in-house DBAs easier

• Because of the lower cost it eases budgetary pressure and allows DBA capacity to match required workload

• Architecture, Engineering, Integration into apps teams

• Business hours – unstructured communication

• Not inherently 24x7

• Production support• Requirement to execute

at all hours – More about process than unstructured communication

• Inherently 24x7

Inside A Database Management Operation

Datavail.com

866-700-7128

Perception versus Reality

• DBAs will inevitably be fearful of adding database managed services to their team.

• Prior experiences of bad or poor quality of delivery, and fear of loss of control are very present emotions when outsourcing is being considered.

• And it’s not just the DBAs – the managers of the database teams are also fearful of the same thing.

• But this perception inevitably changes as trust is built and positive experiences replace the perception.

• All of a sudden because of a lower average cost per unit of delivery capacity is able to be expanded without major budgetary pressure, senior DBAs get to do senior level work, and strategy replaces fire fighting.

Datavail

The largest pure-play provider of database services in North America.

•Over 350 DBAs

•More than 300 clients

•On-shore / off-shore provider

•Deliver a real 24x7 managed services solution for Oracle, Oracle EBS, SQL Server, MySQL, DB2 & MongoDB

•Augment your team, use fractional resources, achieve 24x7 coverage, or use project support

Datavail.com

866-700-7128

‘With as little as 20 hours a week Datavail can deliver full 24x7 database management via a 3-shift coverage model.’

Questions?Submit questions to the presenters via the on-screen text box

Noel Yuhanna Principal Analyst

Forrester

Mark Perlstein President and CEO

Datavail

Resources

• Forrester Consulting White Paper: – “Outsourcing Database Administration Saves Money, Improves IT

Productivity”

• Video: Interview with Forrester Principal Analyst Noel Yuhanna• Video: Is A Managed Services Approach to Database Administration

Right for Your Enterprise?• Datavail.com

Additional resources about today’s topic

Thank you for attending

• www.informationweek.com/events

• White paper: Seven Options for Effective and Efficient Database Management:

http://www.datavail.com/datavail-resources/white-paper-7-options/

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Why Now May Be The Time To Consider A Managed Services Approach to Database Administration