What Do you Need to Know to make IT-as-a-Service a Reality?

Proprietary and Confidential, Copyright © 2013 Gravitant, Inc.

Gravitant Proprietary & Confidential


How to make IT-as-a-Service a reality

Scott Bils Leverhawk

January 15, 2014

Praveen Asthana Gravitant Inc.




What is ITaaS

CIOs Managed Services

Existing Data Center

Private

IaaS

PaaS

SaaS

Developers & Business Units ITaaS Overview

Broad Ecosystem of Suppliers

Governance & Business Mgmt

Expedia-like Consumption

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•  Easily define, build, & order IT solutions

•  Compare and source from a global approved vendor list

•  Route demand instantly to the best provider option with Pay as You Go

•  Provide flexibility while still maintaining control

•  Rapidly respond to unanticipated biz needs

Key Tenets of ITaaS




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Poll: Where is your organization on the path to IT-as-a-Service?




Companies are using cloud as a competitive advantage

•  Deployed private cloud PaaS environment in for 2,000 .NET and Java applications

•  50 day reduction in time-to-market •  700% improvement in developer productivity •  45% reduction in infrastructure costs

•  Streamlined services and support •  Improved service and product differentiation •  Innovation and growth

•  Deployment of integrated PaaS and Big Data platforms

•  Integrated customer engagement models •  Improved customer insight •  Product and service differentiation

•  Transforming back-office through broad SaaS adoption

•  Next generation customer service and support

•  Dramatic reduction in time-to-market •  IaaS seen as competitive advantage

•  Migrating majority of production workloads to OpenStack private cloud environments




Pressure is building

Need a solution that addresses increasing pressure on IT

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Pressure is building

Need a solution that addresses increasing pressure from on IT

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IT needs to become a service broker




Cloud Service Brokerage delivers value across the board

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Addressing pressures and increasing value across speed, control and cost

Becoming a broker offers…




Enterprise Case Study Enabling State of Texas to Transform to an IT-as-a-Service model

Before cloud services platform: •  > 9 month cycle time to deliver IT solutions •  Limited vendor and middleware options •  Frustrating and lengthy service request process •  Difficult to decipher cloud provider bills •  Unexpectedly high final costs

After cloud services platform: •  < 1 month cycle time to deliver IT solutions •  40% savings on cloud spend •  Choice of cloud vendors, PaaS, and services •  Visual cloud solution design with real time •  costing before provisioning

“There are so many complexities in making the cloud work for us. [Our] cloud services platform helped us get on the cloud successfully.”

- Frosty Walker, State of Texas

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Poll: What are the biggest challenges your organization faces on the path to ITaaS?




The transformation is challenging

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Becoming a cloud service broker requires a more business centric approach with an IT-as-a-Service operational model.

IT-as-a-Service Transformational Challenges

•  Infrastructure focused •  Not ITSM extensible •  Rigid and inflexible

•  Sales and marketing •  Product and service mgmt •  Demand and capacity mgmt

Traditional IT Operations

Business Operations

Traditional IT Operations

Business Operations

Old approaches don’t work New skills are required

Old IT New IT




The new business operations skills required

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New IT Skills and Capabilities Required

•  Service requirements analysis

•  Offer design and packaging

•  Competitive analysis

•  Pricing strategy

•  Alliances and partnerships

Sales Marketing Service Management

Fulfillment and Support

•  Market requirements analysis

•  Positioning and messaging

•  Communications / PR

•  Demand forecasting and management

•  Capacity planning

•  Financial showback / chargeback

•  Cloud sourcing / vendor management

•  Customer needs assessment

•  Cloud Solutioning




5 Practical Steps in getting started with ITaaS

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②  Pick a Subset of Services

③  Define Service Offerings

①   Launch and Incubate ITaaS Team

④  Determine Service Pricing

⑤  Define Policies and Governance

•  Hybrid IaaS (Public / Private)

•  Public Cloud SaaS Services

•  Legacy / Virtualized

•  Offer DefiniAons •  PlaBorms •  ConfiguraAons •  Support •  SLAs

•  Accurate TCO •  Financial transparency •  Desired behaviors and incenAves

•  User provisioning and access / usage

•  Showback or chargeback model

•  Security / compliance •  Others

Organization | Operations | Tools




Gravitant and Leverhawk can help you make IT-as-a-Service a reality

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IT as a cloud services broker

76% of IT will act as a "broker" of cloud services across internal and externals clouds for LOBs. 2013 Intel-Cisco Industry Survey

Consulting support by Leverhawk




Leverhawk ITaaS transformation services

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Helping you get started on the right foot

Foundational Modules

Transformation Modules

Educational Modules

•  Answers “who, what and how”

•  Identifies core requirements

•  Provide transformation frameworks and “first principles “

•  Provides a common language for internal communication

•  Elevates internal IQ around opportunity recognition

•  Address highest priority transformation issues

•  Independent, standalone modules

•  Enable incremental approach to transformation




To deliver ITaaS you need to address the complete IT value chain

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Many platforms do not address all aspects of service delivery, falling short of an ITaaS operational model

Multi-Sourced Supplier Management

Design, Source and Provision a Complete Solution Architecture

Unified Self-service Storefront

Centralizes Business Management and

Reporting




What to consider in a comprehensive brokerage platform

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Select a platform that supports your need today and will grow with your cloud strategy and adoption





Reporting

•  Many sources of public, private & virtual resources •  Compare options across all key criteria •  Addresses contract management and billing •  Simplified APIs and integration

Key Characteristics

•  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment

•  Dashboards for solution and financial management •  Predictive reporting •  What-if planning

•  Heterogeneous consumption of services •  Centralize user portal with design, ordering and

management




Gravitant cloudMatrix delivers a comprehensive brokerage platform

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Select a platform that supports your need today and will grow with your cloud strategy and adoption





Reporting

•  Many sources of public, private & virtual resources •  Compare options across all key criteria •  Addresses contract management and billing •  Simplified APIs and integration

•  Supports AWS, Terremark, Savvis, vCloud and more •  Compare and Match across cost, performance, SLA •  ITaaS Catalog •  Compare and source centrally

Key Characteristics Gravitant cloudMatrix Offers

•  Complete Solution Design, w/ managed services •  Itemized cost for complete architecture •  Heterogeneous multi-layer and multi-environment

•  Dashboards for solution and financial management •  Predictive reporting •  What-if planning

•  Heterogeneous consumption of services •  Centralize user portal with design, ordering and

management

•  Visual design across layers and environments •  Estimated Bill of IT •  Discover and sync existing resources •  Workflow based approval process

•  Financial reporting by application and BU •  Simulate and predict cloud capacity and cost •  Advanced pricing rules •  Dashboards for chargeback, SLA & resources

•  Portal with centralized design, definition, management, dashboards across all IT resources

•  Single catalog for all IT services with easy compare •  Collaborative design




What sets Gravitant’s cloudMatrix platform apart? More than just the automated management of multiple clouds

cloudMatrix reduces the risks and ongoing cost of using cloud by empowering choice without complexity

Expedia-like consumption experience Advanced catalog and app store to publish and monetize IT solutions

No Bare Applications – we ensure complete solutions IT-as-a-Service catalog, design and sourcing of complete solutions

Open IT framework – multiple choices and control Any combination of the right PaaS, IaaS, SaaS and managed services

Compare your need to the right cloud services Powerful analytics and knowledge base for multi-criteria optimization Normalized smart catalog across cloud services providers

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How to get started

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Check out our channel to view 2 valuable papers on how to deliver IT-as-a-Service

Send us an email request For a free 30 minute free evaluation

of where you are in your IT-as-a-Service readiness.

Free Evaluation

free-[email protected]




Q&A

Praveen Asthana CMO and Strategist, Gravitant

[email protected]

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Scott Bils Managing Partner, Leverhawk

[email protected]

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What Do you Need to Know to make IT-as-a-Service a Reality?