[Webinar Slides] E-Signatures 101 in Europe

Underwri(enby: Presentedby:

#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt

WebinarTitle

PresentedDATE

E-Signatures101inEurope:AnIntroduc(ontoDigitalTransforma(on

withElectronicSignaturesAnAIIMWebinardelivered9thFebruary,2017


RichardMedinaPrincipalConsultant

&Co-FounderDoculabs

AlanCarterBusinessArchitect

eSignLive

OlivierRichardSalesDevelopment

eSignLive

Today’sSpeakers


RichardMedina

PrincipalConsultant&Co-Founder

Doculabs

IntroducingourFeaturedSpeaker


Agenda

§  Whatisthedifferencebetweenanelectronicsignatureandadigitalsignature?

§  Howcanyouprovewhoe-signed?§  Whatlegalandcompliancerequirementsdoweneedto

consider?§  Whatdosignersneedinordertoe-sign?§  WhatROImetricshaveothersreported?§  Howdowegetstarted?What’stheeffort?


ElectronicSignatures

What–Exactly–AreDigitalSignatures?

1.  ElectronicSignatures§  E-signaturesandvariaRons

2.  DigiRzedSignatures§  DigitalrepresentaRonofhandwri(en

signature(e.g.CCsignatureontablet)3.  DigitalSignatures

§  AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures

§  Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent

4.  DocumentEncrypRon

DigitalSignatures










DigitalSignatures


http://info.aiim.org/esignatures-101-in-europe










DigitalSignatures


DigitalSignatureRequirements

1.  Open,standards-basedtechnology2.  Integratedwithstandarddirectory

systems(AD,others)3.  ProducRzedintegraRonwith:

§  DesktopapplicaRons§  ECMsystems§  WorkflowandBPMtools§  Devices§  OtherapplicaRons

4.  Canaddressbothdocument-centricanddata-centricsignatureapplicaRons DigitalSignatures


SPWF

SP+3PWFe.g.K2,Nintex

Workflow

BPM


Legend

LoanApplica(onProcessingScenario(CurrentState)

IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)




IncomingApplicaRonFormandSupporRng

DocumentaRon(E-mail)

IncomingApplicaRonFormandSupporRngDocumentaRon(Mail)

QualityCheckDocument(s)for

legibilityandsortintoapplicaRons

ManualSorRng

DetermineProcessingTechnicianRecipient

RoutetoTechnician




DetermineApplicaRonType

ReviewAccount

DetermineDocumentstoReview

VerifyDocumentsareComplete

DetermineUnderwriter RoutetoUnderwriter

UnderwriterReviewofApplicaRon

AuthorizedtoApprove? Approved? WetSignature PrepareandDeliver

Documents

ApplicaRonsManagerReview

ApplicaRonsAdjudicaRon

EnablingTechnology

ApplicaRonsProcessingGroup

MailRoom

E-mailFax

SpreadsheetE-mail E-mail E-mail

Fax E-mail

Yes Yes

No

ManualProcessStop

UnmanagedElectronicProcessStop

(e.g.unmanagede=mail,fax,etc.)

ManagedElectronicProcessStop


Legend

LoanApplica(onProcessingScenario(CurrentState)


IncomingApplicaRonFormandSupporRng

DocumentaRon(E-mail)

IncomingApplicaRonFormandSupporRngDocumentaRon(Mail)

QualityCheckDocument(s)for

legibilityandsortintoapplicaRons

ManualSorRng

DetermineProcessingTechnicianRecipient

RoutetoTechnician

DetermineApplicaRonType

ReviewAccount

DetermineDocumentstoReview

VerifyDocumentsareComplete

DetermineUnderwriter RoutetoUnderwriter

UnderwriterReviewofApplicaRon

AuthorizedtoApprove? Approved? WetSignature PrepareandDeliver

Documents

ApplicaRonsManagerReview

UnderwriRng

EnablingTechnology

ApplicaRonsProcessingGroup

MailRoom

CaptureImaging/ECMWorkflow

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Imaging/ECMWorkflow

Yes Yes

No

ManualProcessStop

UnmanagedElectronicProcessStop

(e.g.unmanagede=mail,fax,etc.)

ManagedElectronicProcessStop

Incomingfaxesandtheirkeyfieldsarequalityreviewed,indexedviaOCRormanualkeying,andinvoiceimagesareautomaRcallyroutedtothecorrectprocessingtechnician(basedonindexdata).

Paperdocumentsarescanned,qualityreviewed,keyfieldsareindexedviaOCRormanualkeying,andimagesareautomaRcallyroutedtothecorrectprocessingtechnician(basedonindexorload-balancingcriteria).

AllapplicaRonsarestoredintherepository,wheretheyareaccessibleonlinetodownstreamusersintheloanapplicaRonprocessingflow.

AllincomingapplicaRonsreceivedandprocessedcentrally,which:•  ReducestheRmerequiredtogetincoming

applicaRonsintotheprocessfromdaystohours.

•  SavesRmefortechnicianorunderwriRngstaffthatformerlyreceivedapplicaRonsandhadtospendRmedeterminingwheretoroutethem.

•  InsRtutesacommon,controlledprocess•  Savesonshippingandcouriercosts,and

reduceslagRme

WorkflowautomaRcallydeterminesappropriateUnderwriRngindividualtoreceiveapplicaRonforapproval,basedonbusinessrulesorothercriteriatobalanceworkloadsacrossavailableresources.

ProcessingtechnicianscanaccessapplicaRonformandsupporRngdocumentsfromtherepositoryrightfromtheirdesktops,savingRmespentsearchinginpaperfilecabinets.

Workflowautomatestheinternalreview-and-approvalcycle,reducingtheRmetoapproveandenablingescalaRonifapprovalstepsarenotcompletedinpre-determinedRmewindows.ThisensuresRmelycompleRonandminimizesthepotenRalforlatepenalRes.

UnderwritersandmanagerscanaccesssupporRngcustomerdocumentsfromtherepository,savingRmeoversearchingthroughpaperfilecabinets,emailfolders,andsharedrivesforcorroboraRngdocumentaRon.TheabilitytofinddocumentaRonhasthepotenRaltoreducethenumberofapplicaRonsthathavetobepended(andarethusmoreexpensivetoprocess).

Alldocuments,processes,andacRonsbyunderwritersandmanagersareloggedandstoredintherepository–andarethusaccessibleforreview,appealsoraudits.ThisreducestheRmeandcostofdiscoveryandfacilitatescompliance.


WhereE-signatureFits

Bankermeetsclientanywhere–Private

Bankingofficeorhome

Bankerandclientfilloute-formstogetheronlaptoportablet

Ifinksignatureisrequiredorpreferredbyclient,printandsigntheforms

E-signtheforms;submitelectronically

FrontOfficescansandsubmitscollected

documents(ifpaper)

FrontOfficecollectsotherdocumentsfromclient

CommoncaptureprocesstoperformverificaRon,XMLdatacapture,recogniRon,dataextracRon,addiRonalindexing,QA,etc.

Documentsreleasedtosystemofrecord(FileNet)

Oncestored,documentsareavailableforuseinanydownstreamprocess;theyshouldnotbe

collectedfromtheclientagain,andshouldnotbeprintedandre-scanned.

•  Clientlogsintoonlinebankingfromcomputer,laptop,ormobiledeviceandverifiesidenRty

•  Fillsoute-forms;clickstosignandsubmit•  Clientsubmitsotherelectronicdocumentsvia

portalupload

FrontOfficeuploadsothercollected

documents(ifdigital)

Oncedocumentsareverified,userscanbenoRfiedanddownstreambusiness

processescanbetriggered

E-formscanprovidedatavalidaEon,improvedataquality,andsimplifylaterrecogniEon.

XMLgeneratedwithformandheldinqueue

FrontOffice

CaptureProcessing,Storage,andAccess

ClientPortal


WhereE-signatureFits

Bankermeetsclientanywhere–Private

Bankingofficeorhome

Bankerandclientfilloute-formstogetheronlaptoportablet

Ifinksignatureisrequiredorpreferredbyclient,printandsigntheforms

E-signtheforms;submitelectronically

FrontOfficescansandsubmitscollected

documents(ifpaper)

FrontOfficecollectsotherdocumentsfromclient

CommoncaptureprocesstoperformverificaRon,XMLdatacapture,recogniRon,dataextracRon,addiRonalindexing,QA,etc.

Documentsreleasedtosystemofrecord(FileNet)

Oncestored,documentsareavailableforuseinanydownstreamprocess;theyshouldnotbe

collectedfromtheclientagain,andshouldnotbeprintedandre-scanned.

•  Clientlogsintoonlinebankingfromcomputer,laptop,ormobiledeviceandverifiesidenRty

•  Fillsoute-forms;clickstosignandsubmit•  Clientsubmitsotherelectronicdocumentsvia

portalupload

FrontOfficeuploadsothercollected

documents(ifdigital)

Oncedocumentsareverified,userscanbenoRfiedanddownstreambusiness

processescanbetriggered

E-formscanprovidedatavalidaEon,improvedataquality,andsimplifylaterrecogniEon.

XMLgeneratedwithformandheldinqueue

FrontOffice

CaptureProcessing,Storage,andAccess

ClientPortal


AnUglyButUsefulROICalculator


What’stheHardBusinessCase?


SimpleDecisionTreeforEvalua(ngOpportuni(es

Start

Buildthedatacapture

capabilityintoanapplication

Configure captureplatform

toprocessscanned formspost-signature

Configure captureplatformtoprocess forms

post-e-sign

Developasanonline form(i.e.

foronlineexperience/data

entry)

Integratee-signcapability

Developasanonline form(i.e.

foronlineexperience/data

entry)

Ise-signatureacceptable?

Canwebuild intoapplication?

Usedonlyfordatacapture (i.e.notsigned)?

High-volumeform?

High-valueform?

Low-value/low-volumeform?

Leaveincurrentstate End End End End

YES

NO

NO

YES

YES

YES

NO

YES

NO

NO

YES


HowtoEvaluateOpportuni(es

1.  IstheformacRveorobsolete?2.  Doestheformrequireasignature?Canthesignaturebeelectronicor

mustitbeink?3.  IstheformpurelyfordatacollecRon,buthasnosignatureorretenRon

requirements?CoulditbereplacedbyadatacaptureapplicaRon?4.  Aretheylow,medium,orhighvolume(thousands,10ks,or>100Mper

year)?5.  Isitpartofahighvaluebusinessprocess(e.g.,isitpartofrevenue

generaRngprocess)?6.  Doesithaveasignificantimpactoncustomerexperience?7.  Doesitmeetbrandingstandards?


HowtoEvaluateOpportuni(es

8.  Doesitmeetcustomer/userexperiencestandards?9.  Istheformpartofalargersetofformsordocuments?Areotherformsor

packagesinvolvedinearlier/laterstepsintheprocess?10.  Willtheformrequiremoreindexinginthebackoffice?Isitdesignedfor

auto-recogniRon?11.  DoesitrequirecontentvalidaRonuponreceipt?12.  Aretheresimilarformsusedbyotherbusinessgroupswithinyour

organizaRon?13.  Isanyformcontentcommon/reusableacrossotherformswithinyour

organizaRon?


WhatShouldYourTeamDo?

1.  Beacoreteamofcentralizedresources2.  Haveenterprisescope–crossbusinessareas3.  SecureexecuRvelevelsupport4.  Haveclearfocusonformsusability,consistency,and

currency5.  BeacRonoriented–responsibleforexecuRonand/or

implementaRon(notjuststandardsandguidelines)6.  TightlyalignwithITforexecuRonsupport7.  MeasureyourresultswithregularreporRng8.  Addressthe“3lenses”ofcommunicaRon:

(your)product,compliance,andclientexperience

Compliance

ProductClient


NextSteps


Management Consulting

Objective

Enterprise Content Management (ECM)

http://www.doculabs.com


ThankYou!

[email protected]

+1-312-953-9983www.doculabs.com

http://www.doculabs.com

mailto:[email protected]


OlivierRichard

SalesDevelopmentRepresenta(ve

eSignLive™byVASCO

IntroducingourSpeaker


AnalystPredic(ons

Forresterpredictse-signaturetransacRonvolumetoexceed700milliontransacRonsin2017ata53%annualgrowthrate

AragonResearchpredictsmarkettoreach$30billionby2020


• Newbusinessprocessing

•  ePolicydelivery

•  eDisclosuredelivery

• Onlinememberships

•  Claimsandappraisals

•  Accountmaintenance

• Mortgage

• Disclosures

•  Lending

•  CreditcardapplicaRons

•  Accountopenings

• Depositsandpayments

•  Treasurymanagement

• Wealthmanagement

•  Internal/OperaRons

Banks,CreditUnions FinancialServices

•  AccountOpening

•  RRSP

• GICs

• MutualFunds

•  Financingandretail

installmentcontracts

•  Paymentprocessing&

merchantcontracts

•  Internal/Legal

• HR

•  Procurement

•  InspecRons

•  Licensing

•  Fieldforceenablement

•  Supplychainmanagement

• OperaRons

•  AccounRng

•  Audits

Government eContrac(ng

•  Vendorcontracts

•  Contractapprovalprocess

•  ContractawardnoRces

•  ContractmodificaRons

• NDAs

•  Serviceagreements

• Deliveryorderrequests

Healthcare/Pharma

•  PurchaseordersfornarcoRcs/

controlledsubstances

•  Consentforms

•  Clinicaltrials

•  Labreports

OtherInsuranceCompanies InsuranceBrokers

•  RealestatetransacRons

•  Federaltaxreturns

•  Lawfirms/clientfiles

• OutsourcedaccounRng

•  Safety/complianceformsfor

truckers/transporters

• Newbusiness

•  Renewals

•  Endorsements

•  Accountopeningsand

maintenance

•  Internal(accounRng,HR)

E-SignatureAdop(on


WhyE-Signatures?

•  Reducedocumenthandling

costs-faxing,scanning,imaging,

courier,manualQA;storageand

retrieval

•  Offloadpaperworkfromservice

reps;reducerelianceon

knowledgeworkers

OperaRonalefficiencies&reducecosts

Lowerriskwitherror-freetransacRons

•  Completetransac(oninone

session–retailcallcenteror

online

•  Clientneverhastoreturn

paperworkduetomissing

signaturesordata

•  Reducedrop-offthatoccurs

duetoprocessdelays

Be(ercustomerexperience

•  Eliminateerrorsandanymissing

dataorsignaturesthrough

enforcedbusinessrules

•  Reducesriskofnon-compliant

documentaRon

•  Capturedetailedaudittrails

demonstraRngregulatoryand

compliancerequirements


TERMINOLOGYANDLEGALBASICS


EuropeanUnion

ThenewEUeIDASregula(onremovestheprevioushurdlestocross-borderrecogniRonofe-idenRRes&e-signatures ReplacestheEUDirec(veandappliesuniformlytoall28EUmemberstatesstarRngJuly2016BroaderthantheDirec(veeIDs,e-delivery,Rmestamps,websiteauthenRcaRonandmoreARegula(on,notaDirec(veautomaRcallypartofallMemberStates’law;notopentoMemberStateinterpretaRon

eIDASwillmakedigitalbusinesseasierinEurope


EuropeanUnion

AdvancedE-Signature•  PromotestheAdvancedE-Signatureasawidelyadoptedformof

technology-neutrale-signatureinthemarkettodaySeeRecitals27,50

•  “…cannotbedeniedlegaleffectandadmissibilityasevidencesolelybecauseitisinanelectronicformordoesnotmeettherequirementsforqualifiedelectronicsignatures. eIDASArEcle25,paragraph1

QualifiedE-Signature•  MaintainstheQualifiedE-Signaturetosupportclearstandardson

strongerauthenRcaRonwhereneeded•  “…hastheequivalentlegaleffectofahandwri(ensignature.”

eIDASArEcle25,paragraph2

eIDASwillmakedigitalbusinesseasierinEurope


CustomerExperience&SecurityAchievingthebestofbothworlds

Customer Experience Security

“Overly complex processes lower adoption significantly” – Forrester Research


EIDASWhitePaper

h(ps://www.esignlive.com/resource-center/eidas-e-signature-legal-perspecRve/

Co-authoredby:

https://www.esignlive.com/resource-center/eidas-e-signature-legal-perspective/


E-SignatureDefined

Authen(cate

Associate

Intent

A(ributeactofsigningtosigner§  UserID/PIN§  Emailaddress§  Sharedsecret§  SMSPasscode§  OnlineIDService(KBA)§  DigitalCerRficate§  Graphicsignaturecapture§  Voice

•  AssociateacRontodocumentandsignaturelocaRon

•  Embedverifiablesignaturedataindocumentandsecure

AffirmaRveacRonwithclearpurpose

ApplyatsignaturelocaRonforclearintent(consumers)

•  Click-sign

•  Typename

•  Signature-capture


TerminologyCheatSheet

ElectronicSignatureAlegalconcept.Awaytocaptureaperson’sintenttobelegallyboundbythetermsofanagreementorcontract.

DigitalSignatureAmathemaRcalalgorithm.Acryptographictechnologyusedtomakedatatamper-evident.

Iden(fica(onVerifyingsomeone’sidenRty.O{endonethroughagovernmentissueddocument(e.g.passport).

Authen(ca(onVerifyingauser’scredenRals(e.g.usernameandpassword).

Acribu(onProvingthatasignaturewasappliedbyaspecificuser.Moreofaconcerninface-to-facetransacRonswhensharingadevice.


E-SIGNATURESECURITY

Underwri(enby: Presentedby:35

1digitalsignaturepersignerAdigitalsignatureandaudittrailarecreatedforeachpersonthatsignsTamper-proofMaintainstheintegrityofthedocument’scontentaseachpersonsignsDetectschangesVisiblyinvalidatesthedocumentandsignaturesifchangesaremadeOne-clickverifica(onAudittrailsarepermanentlyembeddedwithindocuments,enablingquickverificaRonEmbeddedaudittrailDocumentsareportable,noneedtoreturntoservicetoverify

3signers=3digitalsignatures

DOCUMENTSECURITY


ReliablyreproduceandproveHOWadocumentwassigned

AllAc(onsClicktosign/iniRal/accept/agree–download,save,etc.

TimeStampLogin/out,howlongspentoneachwebpageanddocument

AllContentAppearanceofallwebpagesanddocumentspresentedtosigners

1millionlegaldisputesdeflected

AUDITTRAILS


DownstreamProcessing

ArchiveDataCaptureDocGeneraRon

E-SignedRecord

Hand-back

CallCenter

Inoffice

Mobile

Website

Inthefield

WhereE-SignaturesFitInCheatSheet


TheE-signingWorkflow

• Username/pword• Emailinvite• SMSText• Challenge-Response

• 3rdPartyIDProvider

• DIGIPASS

Authen(cate

• On-screen• On-paper

Present

• Ancillarydocs(e.g.driverslicense)

• Mandatory&OpRonal

DocInser(on

• Click-to-Sign• Click-to-IniRal• SignatureCapture

Sign

• Textbox• Checkbox• Mandatory&OpRonal

DataCapture

• Securedownload

• Emaila(achment

Deliver• Email• LinkfromPortal

Access


AlanCarter

BusinessArchitect

eSignLive™byVASCO

DEMO!

1. TransacRonwith2signers2. DocumentSecurity3. Evidencereview


INTEGRATION&OPTIONSFORGETTINGSTARTED


Codeonce.Deployanywhere.

PRIVATECLOUD PUBLICCLOUD ON-PREMISES

U.S. Canada U.K. Germany Australia Singapore Japan Brazil

CommonPlakorm CommonIntegra(onFramework

CommonUserExperience

EnterpriseE-SignatureServiceBus

ScalabilityEasilyscaleacrossmulRplelinesofbusiness–bothlocallyandabroad

PerformanceMaximizesystemperformancenoma(erwhatdeploymenttype

DataComplianceMeetin-countrydataresidencyrequirementswithglobaldatacenters

CostNoupfronthardwareorinfrastructure.Startdevelopinginthecloud,thendeployanywhere.

DeploymentOp(ons


EnterprisePlanIntegratewithcoresystemsandapplicaRons.FullysupportedwebandmobileSDKsandAPI.

ProfessionalPlanStarte-signinginminutesusingourstand-alonewebserviceandmobileapp.NoITsupportrequired.

HowtoGetStartedwithE-Signatures

SIGNUPFORAFREETRIAL

OPENAFREESANDBOXACCOUNT

3rdPartyConnectorsDropintoyourfavoritebusinessapplicaRons.Pre-

built. Andmore!


[email protected]@ESIGNLIVE.COM

DownloadourBeginner’sGuideh(p://bit.ly/2de3Txswww.eSignLive.com



https://www.esignlive.com/resource-center/beginners-guide-to-electronic-signatures/

www.esignlive.com


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AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.

OurmissionistoimproveorganizaRonal

performancebyempoweringacommunityofleaderscommi(edto

informaRon-driveninnovaRon.

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