Underwri(enby: Presentedby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
WebinarTitle
PresentedDATE
E-Signatures101inEurope:AnIntroduc(ontoDigitalTransforma(on
withElectronicSignaturesAnAIIMWebinardelivered9thFebruary,2017
Underwri(enby: Presentedby:
RichardMedinaPrincipalConsultant
&Co-FounderDoculabs
AlanCarterBusinessArchitect
eSignLive
OlivierRichardSalesDevelopment
eSignLive
Today’sSpeakers
Underwri(enby: Presentedby:
RichardMedina
PrincipalConsultant&Co-Founder
Doculabs
IntroducingourFeaturedSpeaker
Underwri(enby: Presentedby:
Agenda
§ Whatisthedifferencebetweenanelectronicsignatureandadigitalsignature?
§ Howcanyouprovewhoe-signed?§ Whatlegalandcompliancerequirementsdoweneedto
consider?§ Whatdosignersneedinordertoe-sign?§ WhatROImetricshaveothersreported?§ Howdowegetstarted?What’stheeffort?
Underwri(enby: Presentedby:
ElectronicSignatures
What–Exactly–AreDigitalSignatures?
1. ElectronicSignatures§ E-signaturesandvariaRons
2. DigiRzedSignatures§ DigitalrepresentaRonofhandwri(en
signature(e.g.CCsignatureontablet)3. DigitalSignatures
§ AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures
§ Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent
4. DocumentEncrypRon
DigitalSignatures
Underwri(enby: Presentedby:
ElectronicSignatures
What–Exactly–AreDigitalSignatures?
1. ElectronicSignatures§ E-signaturesandvariaRons
2. DigiRzedSignatures§ DigitalrepresentaRonofhandwri(en
signature(e.g.CCsignatureontablet)3. DigitalSignatures
§ AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures
§ Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent
4. DocumentEncrypRon
DigitalSignatures
Underwri(enby: Presentedby:
Underwri(enby: Presentedby:
ElectronicSignatures
What–Exactly–AreDigitalSignatures?
1. ElectronicSignatures§ E-signaturesandvariaRons
2. DigiRzedSignatures§ DigitalrepresentaRonofhandwri(en
signature(e.g.CCsignatureontablet)3. DigitalSignatures
§ AdvancedElectronicSignatures,OpenDigitalSignatures,OpenSignatures,X.509Signatures
§ Open,interoperablestandardthatconfirmsdocumentintegrity,signeridenRty,andintent
4. DocumentEncrypRon
DigitalSignatures
Underwri(enby: Presentedby:
DigitalSignatureRequirements
1. Open,standards-basedtechnology2. Integratedwithstandarddirectory
systems(AD,others)3. ProducRzedintegraRonwith:
§ DesktopapplicaRons§ ECMsystems§ WorkflowandBPMtools§ Devices§ OtherapplicaRons
4. Canaddressbothdocument-centricanddata-centricsignatureapplicaRons DigitalSignatures
ElectronicSignatures
SPWF
SP+3PWFe.g.K2,Nintex
Workflow
BPM
Underwri(enby: Presentedby:
Legend
LoanApplica(onProcessingScenario(CurrentState)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRng
DocumentaRon(E-mail)
IncomingApplicaRonFormandSupporRngDocumentaRon(Mail)
QualityCheckDocument(s)for
legibilityandsortintoapplicaRons
ManualSorRng
DetermineProcessingTechnicianRecipient
RoutetoTechnician
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
DetermineApplicaRonType
ReviewAccount
DetermineDocumentstoReview
VerifyDocumentsareComplete
DetermineUnderwriter RoutetoUnderwriter
UnderwriterReviewofApplicaRon
AuthorizedtoApprove? Approved? WetSignature PrepareandDeliver
Documents
ApplicaRonsManagerReview
ApplicaRonsAdjudicaRon
EnablingTechnology
ApplicaRonsProcessingGroup
MailRoom
E-mailFax
SpreadsheetE-mail E-mail E-mail
Fax E-mail
Yes Yes
No
ManualProcessStop
UnmanagedElectronicProcessStop
(e.g.unmanagede=mail,fax,etc.)
ManagedElectronicProcessStop
Underwri(enby: Presentedby:
Legend
LoanApplica(onProcessingScenario(CurrentState)
IncomingApplicaRonFormandSupporRngDocumentaRon(Fax)
IncomingApplicaRonFormandSupporRng
DocumentaRon(E-mail)
IncomingApplicaRonFormandSupporRngDocumentaRon(Mail)
QualityCheckDocument(s)for
legibilityandsortintoapplicaRons
ManualSorRng
DetermineProcessingTechnicianRecipient
RoutetoTechnician
DetermineApplicaRonType
ReviewAccount
DetermineDocumentstoReview
VerifyDocumentsareComplete
DetermineUnderwriter RoutetoUnderwriter
UnderwriterReviewofApplicaRon
AuthorizedtoApprove? Approved? WetSignature PrepareandDeliver
Documents
ApplicaRonsManagerReview
UnderwriRng
EnablingTechnology
ApplicaRonsProcessingGroup
MailRoom
CaptureImaging/ECMWorkflow
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Imaging/ECMWorkflow
Yes Yes
No
ManualProcessStop
UnmanagedElectronicProcessStop
(e.g.unmanagede=mail,fax,etc.)
ManagedElectronicProcessStop
Incomingfaxesandtheirkeyfieldsarequalityreviewed,indexedviaOCRormanualkeying,andinvoiceimagesareautomaRcallyroutedtothecorrectprocessingtechnician(basedonindexdata).
Paperdocumentsarescanned,qualityreviewed,keyfieldsareindexedviaOCRormanualkeying,andimagesareautomaRcallyroutedtothecorrectprocessingtechnician(basedonindexorload-balancingcriteria).
AllapplicaRonsarestoredintherepository,wheretheyareaccessibleonlinetodownstreamusersintheloanapplicaRonprocessingflow.
AllincomingapplicaRonsreceivedandprocessedcentrally,which:• ReducestheRmerequiredtogetincoming
applicaRonsintotheprocessfromdaystohours.
• SavesRmefortechnicianorunderwriRngstaffthatformerlyreceivedapplicaRonsandhadtospendRmedeterminingwheretoroutethem.
• InsRtutesacommon,controlledprocess• Savesonshippingandcouriercosts,and
reduceslagRme
WorkflowautomaRcallydeterminesappropriateUnderwriRngindividualtoreceiveapplicaRonforapproval,basedonbusinessrulesorothercriteriatobalanceworkloadsacrossavailableresources.
ProcessingtechnicianscanaccessapplicaRonformandsupporRngdocumentsfromtherepositoryrightfromtheirdesktops,savingRmespentsearchinginpaperfilecabinets.
Workflowautomatestheinternalreview-and-approvalcycle,reducingtheRmetoapproveandenablingescalaRonifapprovalstepsarenotcompletedinpre-determinedRmewindows.ThisensuresRmelycompleRonandminimizesthepotenRalforlatepenalRes.
UnderwritersandmanagerscanaccesssupporRngcustomerdocumentsfromtherepository,savingRmeoversearchingthroughpaperfilecabinets,emailfolders,andsharedrivesforcorroboraRngdocumentaRon.TheabilitytofinddocumentaRonhasthepotenRaltoreducethenumberofapplicaRonsthathavetobepended(andarethusmoreexpensivetoprocess).
Alldocuments,processes,andacRonsbyunderwritersandmanagersareloggedandstoredintherepository–andarethusaccessibleforreview,appealsoraudits.ThisreducestheRmeandcostofdiscoveryandfacilitatescompliance.
Underwri(enby: Presentedby:
WhereE-signatureFits
Bankermeetsclientanywhere–Private
Bankingofficeorhome
Bankerandclientfilloute-formstogetheronlaptoportablet
Ifinksignatureisrequiredorpreferredbyclient,printandsigntheforms
E-signtheforms;submitelectronically
FrontOfficescansandsubmitscollected
documents(ifpaper)
FrontOfficecollectsotherdocumentsfromclient
CommoncaptureprocesstoperformverificaRon,XMLdatacapture,recogniRon,dataextracRon,addiRonalindexing,QA,etc.
Documentsreleasedtosystemofrecord(FileNet)
Oncestored,documentsareavailableforuseinanydownstreamprocess;theyshouldnotbe
collectedfromtheclientagain,andshouldnotbeprintedandre-scanned.
• Clientlogsintoonlinebankingfromcomputer,laptop,ormobiledeviceandverifiesidenRty
• Fillsoute-forms;clickstosignandsubmit• Clientsubmitsotherelectronicdocumentsvia
portalupload
FrontOfficeuploadsothercollected
documents(ifdigital)
Oncedocumentsareverified,userscanbenoRfiedanddownstreambusiness
processescanbetriggered
E-formscanprovidedatavalidaEon,improvedataquality,andsimplifylaterrecogniEon.
XMLgeneratedwithformandheldinqueue
FrontOffice
CaptureProcessing,Storage,andAccess
ClientPortal
Underwri(enby: Presentedby:
WhereE-signatureFits
Bankermeetsclientanywhere–Private
Bankingofficeorhome
Bankerandclientfilloute-formstogetheronlaptoportablet
Ifinksignatureisrequiredorpreferredbyclient,printandsigntheforms
E-signtheforms;submitelectronically
FrontOfficescansandsubmitscollected
documents(ifpaper)
FrontOfficecollectsotherdocumentsfromclient
CommoncaptureprocesstoperformverificaRon,XMLdatacapture,recogniRon,dataextracRon,addiRonalindexing,QA,etc.
Documentsreleasedtosystemofrecord(FileNet)
Oncestored,documentsareavailableforuseinanydownstreamprocess;theyshouldnotbe
collectedfromtheclientagain,andshouldnotbeprintedandre-scanned.
• Clientlogsintoonlinebankingfromcomputer,laptop,ormobiledeviceandverifiesidenRty
• Fillsoute-forms;clickstosignandsubmit• Clientsubmitsotherelectronicdocumentsvia
portalupload
FrontOfficeuploadsothercollected
documents(ifdigital)
Oncedocumentsareverified,userscanbenoRfiedanddownstreambusiness
processescanbetriggered
E-formscanprovidedatavalidaEon,improvedataquality,andsimplifylaterrecogniEon.
XMLgeneratedwithformandheldinqueue
FrontOffice
CaptureProcessing,Storage,andAccess
ClientPortal
Underwri(enby: Presentedby:
AnUglyButUsefulROICalculator
Underwri(enby: Presentedby:
What’stheHardBusinessCase?
Underwri(enby: Presentedby:
SimpleDecisionTreeforEvalua(ngOpportuni(es
Start
Buildthedatacapture
capabilityintoanapplication
Configure captureplatform
toprocessscanned formspost-signature
Configure captureplatformtoprocess forms
post-e-sign
Developasanonline form(i.e.
foronlineexperience/data
entry)
Integratee-signcapability
Developasanonline form(i.e.
foronlineexperience/data
entry)
Ise-signatureacceptable?
Canwebuild intoapplication?
Usedonlyfordatacapture (i.e.notsigned)?
High-volumeform?
High-valueform?
Low-value/low-volumeform?
Leaveincurrentstate End End End End
YES
NO
NO
YES
YES
YES
NO
YES
NO
NO
YES
Underwri(enby: Presentedby:
HowtoEvaluateOpportuni(es
1. IstheformacRveorobsolete?2. Doestheformrequireasignature?Canthesignaturebeelectronicor
mustitbeink?3. IstheformpurelyfordatacollecRon,buthasnosignatureorretenRon
requirements?CoulditbereplacedbyadatacaptureapplicaRon?4. Aretheylow,medium,orhighvolume(thousands,10ks,or>100Mper
year)?5. Isitpartofahighvaluebusinessprocess(e.g.,isitpartofrevenue
generaRngprocess)?6. Doesithaveasignificantimpactoncustomerexperience?7. Doesitmeetbrandingstandards?
Underwri(enby: Presentedby:
HowtoEvaluateOpportuni(es
8. Doesitmeetcustomer/userexperiencestandards?9. Istheformpartofalargersetofformsordocuments?Areotherformsor
packagesinvolvedinearlier/laterstepsintheprocess?10. Willtheformrequiremoreindexinginthebackoffice?Isitdesignedfor
auto-recogniRon?11. DoesitrequirecontentvalidaRonuponreceipt?12. Aretheresimilarformsusedbyotherbusinessgroupswithinyour
organizaRon?13. Isanyformcontentcommon/reusableacrossotherformswithinyour
organizaRon?
Underwri(enby: Presentedby:
WhatShouldYourTeamDo?
1. Beacoreteamofcentralizedresources2. Haveenterprisescope–crossbusinessareas3. SecureexecuRvelevelsupport4. Haveclearfocusonformsusability,consistency,and
currency5. BeacRonoriented–responsibleforexecuRonand/or
implementaRon(notjuststandardsandguidelines)6. TightlyalignwithITforexecuRonsupport7. MeasureyourresultswithregularreporRng8. Addressthe“3lenses”ofcommunicaRon:
(your)product,compliance,andclientexperience
Compliance
ProductClient
Underwri(enby: Presentedby:
NextSteps
Underwri(enby: Presentedby:
Management Consulting
Objective
Enterprise Content Management (ECM)
Underwri(enby: Presentedby:
ThankYou!
+1-312-953-9983www.doculabs.com
Underwri(enby: Presentedby:
OlivierRichard
SalesDevelopmentRepresenta(ve
eSignLive™byVASCO
IntroducingourSpeaker
Underwri(enby: Presentedby:
AnalystPredic(ons
Forresterpredictse-signaturetransacRonvolumetoexceed700milliontransacRonsin2017ata53%annualgrowthrate
AragonResearchpredictsmarkettoreach$30billionby2020
Underwri(enby: Presentedby:
• Newbusinessprocessing
• ePolicydelivery
• eDisclosuredelivery
• Onlinememberships
• Claimsandappraisals
• Accountmaintenance
• Mortgage
• Disclosures
• Lending
• CreditcardapplicaRons
• Accountopenings
• Depositsandpayments
• Treasurymanagement
• Wealthmanagement
• Internal/OperaRons
Banks,CreditUnions FinancialServices
• AccountOpening
• RRSP
• GICs
• MutualFunds
• Financingandretail
installmentcontracts
• Paymentprocessing&
merchantcontracts
• Internal/Legal
• HR
• Procurement
• InspecRons
• Licensing
• Fieldforceenablement
• Supplychainmanagement
• OperaRons
• AccounRng
• Audits
Government eContrac(ng
• Vendorcontracts
• Contractapprovalprocess
• ContractawardnoRces
• ContractmodificaRons
• NDAs
• Serviceagreements
• Deliveryorderrequests
Healthcare/Pharma
• PurchaseordersfornarcoRcs/
controlledsubstances
• Consentforms
• Clinicaltrials
• Labreports
OtherInsuranceCompanies InsuranceBrokers
• RealestatetransacRons
• Federaltaxreturns
• Lawfirms/clientfiles
• OutsourcedaccounRng
• Safety/complianceformsfor
truckers/transporters
• Newbusiness
• Renewals
• Endorsements
• Accountopeningsand
maintenance
• Internal(accounRng,HR)
E-SignatureAdop(on
Underwri(enby: Presentedby:
WhyE-Signatures?
• Reducedocumenthandling
costs-faxing,scanning,imaging,
courier,manualQA;storageand
retrieval
• Offloadpaperworkfromservice
reps;reducerelianceon
knowledgeworkers
OperaRonalefficiencies&reducecosts
Lowerriskwitherror-freetransacRons
• Completetransac(oninone
session–retailcallcenteror
online
• Clientneverhastoreturn
paperworkduetomissing
signaturesordata
• Reducedrop-offthatoccurs
duetoprocessdelays
Be(ercustomerexperience
• Eliminateerrorsandanymissing
dataorsignaturesthrough
enforcedbusinessrules
• Reducesriskofnon-compliant
documentaRon
• Capturedetailedaudittrails
demonstraRngregulatoryand
compliancerequirements
Underwri(enby: Presentedby:
TERMINOLOGYANDLEGALBASICS
Underwri(enby: Presentedby:
EuropeanUnion
ThenewEUeIDASregula(onremovestheprevioushurdlestocross-borderrecogniRonofe-idenRRes&e-signatures ReplacestheEUDirec(veandappliesuniformlytoall28EUmemberstatesstarRngJuly2016BroaderthantheDirec(veeIDs,e-delivery,Rmestamps,websiteauthenRcaRonandmoreARegula(on,notaDirec(veautomaRcallypartofallMemberStates’law;notopentoMemberStateinterpretaRon
eIDASwillmakedigitalbusinesseasierinEurope
Underwri(enby: Presentedby:
EuropeanUnion
AdvancedE-Signature• PromotestheAdvancedE-Signatureasawidelyadoptedformof
technology-neutrale-signatureinthemarkettodaySeeRecitals27,50
• “…cannotbedeniedlegaleffectandadmissibilityasevidencesolelybecauseitisinanelectronicformordoesnotmeettherequirementsforqualifiedelectronicsignatures. eIDASArEcle25,paragraph1
QualifiedE-Signature• MaintainstheQualifiedE-Signaturetosupportclearstandardson
strongerauthenRcaRonwhereneeded• “…hastheequivalentlegaleffectofahandwri(ensignature.”
eIDASArEcle25,paragraph2
eIDASwillmakedigitalbusinesseasierinEurope
Underwri(enby: Presentedby:
CustomerExperience&SecurityAchievingthebestofbothworlds
Customer Experience Security
“Overly complex processes lower adoption significantly” – Forrester Research
Underwri(enby: Presentedby:
EIDASWhitePaper
h(ps://www.esignlive.com/resource-center/eidas-e-signature-legal-perspecRve/
Co-authoredby:
Underwri(enby: Presentedby:
E-SignatureDefined
Authen(cate
Associate
Intent
A(ributeactofsigningtosigner§ UserID/PIN§ Emailaddress§ Sharedsecret§ SMSPasscode§ OnlineIDService(KBA)§ DigitalCerRficate§ Graphicsignaturecapture§ Voice
• AssociateacRontodocumentandsignaturelocaRon
• Embedverifiablesignaturedataindocumentandsecure
AffirmaRveacRonwithclearpurpose
ApplyatsignaturelocaRonforclearintent(consumers)
• Click-sign
• Typename
• Signature-capture
Underwri(enby: Presentedby:
TerminologyCheatSheet
ElectronicSignatureAlegalconcept.Awaytocaptureaperson’sintenttobelegallyboundbythetermsofanagreementorcontract.
DigitalSignatureAmathemaRcalalgorithm.Acryptographictechnologyusedtomakedatatamper-evident.
Iden(fica(onVerifyingsomeone’sidenRty.O{endonethroughagovernmentissueddocument(e.g.passport).
Authen(ca(onVerifyingauser’scredenRals(e.g.usernameandpassword).
Acribu(onProvingthatasignaturewasappliedbyaspecificuser.Moreofaconcerninface-to-facetransacRonswhensharingadevice.
Underwri(enby: Presentedby:
E-SIGNATURESECURITY
Underwri(enby: Presentedby:35
1digitalsignaturepersignerAdigitalsignatureandaudittrailarecreatedforeachpersonthatsignsTamper-proofMaintainstheintegrityofthedocument’scontentaseachpersonsignsDetectschangesVisiblyinvalidatesthedocumentandsignaturesifchangesaremadeOne-clickverifica(onAudittrailsarepermanentlyembeddedwithindocuments,enablingquickverificaRonEmbeddedaudittrailDocumentsareportable,noneedtoreturntoservicetoverify
3signers=3digitalsignatures
DOCUMENTSECURITY
Underwri(enby: Presentedby:
ReliablyreproduceandproveHOWadocumentwassigned
AllAc(onsClicktosign/iniRal/accept/agree–download,save,etc.
TimeStampLogin/out,howlongspentoneachwebpageanddocument
AllContentAppearanceofallwebpagesanddocumentspresentedtosigners
1millionlegaldisputesdeflected
AUDITTRAILS
Underwri(enby: Presentedby:
DownstreamProcessing
ArchiveDataCaptureDocGeneraRon
E-SignedRecord
Hand-back
CallCenter
Inoffice
Mobile
Website
Inthefield
WhereE-SignaturesFitInCheatSheet
Underwri(enby: Presentedby:
TheE-signingWorkflow
• Username/pword• Emailinvite• SMSText• Challenge-Response
• 3rdPartyIDProvider
• DIGIPASS
Authen(cate
• On-screen• On-paper
Present
• Ancillarydocs(e.g.driverslicense)
• Mandatory&OpRonal
DocInser(on
• Click-to-Sign• Click-to-IniRal• SignatureCapture
Sign
• Textbox• Checkbox• Mandatory&OpRonal
DataCapture
• Securedownload
• Emaila(achment
Deliver• Email• LinkfromPortal
Access
Underwri(enby: Presentedby:
AlanCarter
BusinessArchitect
eSignLive™byVASCO
DEMO!
1. TransacRonwith2signers2. DocumentSecurity3. Evidencereview
Underwri(enby: Presentedby:
INTEGRATION&OPTIONSFORGETTINGSTARTED
Underwri(enby: Presentedby:
Codeonce.Deployanywhere.
PRIVATECLOUD PUBLICCLOUD ON-PREMISES
U.S. Canada U.K. Germany Australia Singapore Japan Brazil
CommonPlakorm CommonIntegra(onFramework
CommonUserExperience
EnterpriseE-SignatureServiceBus
ScalabilityEasilyscaleacrossmulRplelinesofbusiness–bothlocallyandabroad
PerformanceMaximizesystemperformancenoma(erwhatdeploymenttype
DataComplianceMeetin-countrydataresidencyrequirementswithglobaldatacenters
CostNoupfronthardwareorinfrastructure.Startdevelopinginthecloud,thendeployanywhere.
DeploymentOp(ons
Underwri(enby: Presentedby:
EnterprisePlanIntegratewithcoresystemsandapplicaRons.FullysupportedwebandmobileSDKsandAPI.
ProfessionalPlanStarte-signinginminutesusingourstand-alonewebserviceandmobileapp.NoITsupportrequired.
HowtoGetStartedwithE-Signatures
SIGNUPFORAFREETRIAL
OPENAFREESANDBOXACCOUNT
3rdPartyConnectorsDropintoyourfavoritebusinessapplicaRons.Pre-
built. Andmore!
Underwri(enby: Presentedby:
[email protected]@ESIGNLIVE.COM
DownloadourBeginner’sGuideh(p://bit.ly/2de3Txswww.eSignLive.com
Underwri(enby: Presentedby:
AIIMistheCommunityforInforma(onProfessionals
AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.
OurmissionistoimproveorganizaRonal
performancebyempoweringacommunityofleaderscommi(edto
informaRon-driveninnovaRon.
Learnmoreatwww.aiim.org