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Claire Rowland speaking on the Internet of Things at World Usability Day 2013 Bristol. Connectivity, sensing and intelligence are becoming embedded in ever more physical objects, enabling new ways of understanding and engaging with the world around us. To date, much of the focus in this field has been around solving connectivity challenges, but as the technology matures, understanding how to create compelling and usable everyday applications for mass market users will be crucial to success. How is UX design changing as it moves beyond the screen and into the objects around us?
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UX for the internet of thingsWUD Bristol 2013Claire Rowland
@clurr
Monday, 18 November 13
Monday, 18 November 13
Boiler/
Thermostat
Hube.g. heating
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e.g. energy monitoring Smart meter
Smart plug
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e.g. security and safety
Contact sensor
Key fobs
Camera
Motion sensor
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Internet of
things?
Information processing and connectivity embedded in physical objects
Stitched together with an internet service
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Cheap processing power means it’s cost effective to embed sensors and computing power in everyday objects
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Pervasive networking means any device will be able to share data over the internet
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Networked embedded devices can:
• Capture data from the world
• Deliver information and functionality to users in the right context
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Bears
• Multipurpose• Direct user interaction• Powerful computers
Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things”
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Bats
• Specialised, embedded devices
• Onboard computation• Often indirect user
interaction, via mobile apps
Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things”
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Bees
• Connected networks of sensors
• Trackable objects• No (or little) onboard
computation
Scott Jenson: “Of Bears, Bats, and Bees: Making Sense of the Internet of Things”
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Smartness can live in the service, not just the physical device.
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The internet of things is still here...
Everett Rogers, Diffusion of Innovations, 1962
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Good UX is needed to get us here
Everett Rogers, Diffusion of Innovations, 1962
The internet of things is still here...
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UI/visual designscreen layout, look and feel
Platform designconceptual architecture and domain models spanning products/services
Service designcustomer lifecycle, customer services, integration with non digital touchpoints
Productisationaudience, proposition, objectives, functionality of a specific service
Industrial designphysical hardware: capabilities
and form factor
Interaction designarchitecture and behaviours per
service, per device
Interusabilityinteractions spanning multiple
devices with different capabilities
Designing with datausing data to drive insights and intelligent system behaviours
Many layers of IoT UX
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“People have to understand it before they can want it”
Denise Wilton, BERG
UI/visual designscreen layout, look and feel
Platform designconceptual architecture and domain models spanning products/services
Service designcustomer lifecycle, customer services, integration with non digital touchpoints
Productisationaudience, proposition, objectives, functionality of a specific service
Industrial designphysical hardware: capabilities
and form factor
Interaction designarchitecture and behaviours per
service, per device
Interusabilityinteractions spanning multiple
devices with different capabilities
Designing with datausing data to drive insights and intelligent system behaviours
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Productisation is the extent to which the supplier makes the user value explicit
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This is not a contact sensorthis is a thing that tells you:
•when an intruder has forced your front door open•when your child has opened her window in the middle of the night•when someone is trying to steal your guns
This is hard to do for general purpose devices
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In areas where they don’t have expert knowledge consumers tend to buy products, not tools
Product Tool
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Nest do productisation really wellMonday, 18 November 13
UI/visual designscreen layout, look and feel
Platform designconceptual architecture and domain models spanning products/services
Service designcustomer lifecycle, customer services, integration with non digital touchpoints
Productisationaudience, proposition, objectives, functionality of a specific service
Industrial designphysical hardware: capabilities
and form factor
Interaction designarchitecture and behaviours per
service, per device
Interusabilityinteractions spanning multiple
devices with different capabilities
Designing with datausing data to drive insights and intelligent system behaviours
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Interusability:
• Composition
• Consistency
• Continuity
Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI'10
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Composition
• Which devices does your service need?
• What does each device do?
Cross-Platform Service User Experience: A Field Study and an Initial Framework. Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen MobileHCI'10
Monday, 18 November 13
vs
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Consistency
Device-appropriate interfaces that feel like a family
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Continuity
Fluent cross platform interactions...
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...up to date data on all platforms
!!possible 2 minute delay!!
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• IoT is tech centric: we’re still figuring out how to make compelling consumer products
• When user experiences are extended across multiple devices with different capabilities, we need to consider not just usability but interusability:
• Composition of functionality across devices
• Appropriate consistency of interfaces
• Continuity of interactions across devices
• PS: There’s loads more. I’m writing a book :)
Summary
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Thank you
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