Using social media for improvement

Ingrid Koehler24 September 2009

CARROT OR STICK?You decide (Bthomso on Flickr)

What is social media

Is it a collection of tools?

Don’t be fooled by the tools

Social media is social

It’s a new way of connecting

A personal story

Dispersed friends

Meeting on Facebook

Who’s doing it?

People at the beginning of their careers

But not just them

How I use social media to support improvement

My tool box

All free… all make it easy to share

Identifying and sharing best practice

Horizon scanning…from policy to practice

Peeps and whale, survive by Phil Romans on FlickrHow blue can it get, by Rietje Swart on Flickr

But it’s really all about networks

Connecting communities

Continuing the conversation

Monitoring the scene

Making connections

Active listening

And promoting the message

ANOTHER PERSONAL STORY

....this one’s about work

Sharing content through a network of networks

3,386 followers

1,085 followers

988 followers

Amplifying the conversation

Wider reach

596 views19 downloadsEmbedded on four different blogs

How we’re going to use social media

Efficiency Exchange

CoPs Blogging

Twitter Yammer

Social reporting

Conversations

Peer support

Peer review

Improvement and Efficiency

What we expect

Five steps to a social you

Carrots

• Help from a network of colleagues inside and outside IDeA

• Better access to examples and consultancy techniques

• Wider reach of practice

• Enhanced profilePhoto: John-Morgan on Flickr

Sticks

• Isolated OR tons of irrelevant emails

• Good work goes nowhere...or takes forever to get anywhere

• Knowledge withers• Unprepared for new

ways of workingPhoto: Moresheth on Flickr

Find me

Ingrid Koehleringrid.koehler@idea.gov.uk Policy and Performance Community of

Practice: www.communities.idea.gov.uk

www.ideapolicy.wordpress.comwww.twitter.com/ingridkwww.slideshare.net/ingrid_k