UNLIMITED by Capgemini: Foundation of Digital Business

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  • UNLIMITED

    by Capgemini

    HPE Discover, London, Detlev Sandel

    November 29th, 2016

    Foundation for

    Digital Business

  • Today you will learn how to

    This session is about

    achieving more

    with less

    Overcome one of the main inhibitors to digital

    transformation in existing system landscapes

    Boost the performance of the landscape out-of-the-box

    Improve data quality to an unprecedented level of

    accuracy and detail

    Shorten time-to-market by at least 30%

    Lower cost of development and operations by at least

    25% at the same time

    Achieve all this with one simple measure

    2

  • UNLIMITED by Capgemini Foundation for Digital Business

    We cannot solve a

    problem with the same

    kind of thinking we used

    when we created it.

    Albert Einstein, 1879 - 1955

    Before we start lets (re-)calibrate our minds for the session

    3

  • UNLIMITED by Capgemini Foundation for Digital Business

    Digital Business is a huge opportunity for all companies:

    Innovative technologies enable new business models

    Cloud

    Big Data

    Artificial intelligence,

    Machine learning

    Internet of Things IoT

    Mobile devices

    Digital

    4

    Business

    Industry 4.0

    Individualization

    Products to Services

    Data-driven Processes

    Digital Business

    Models

  • UNLIMITED by Capgemini Foundation for Digital Business

    When we in IT think about solving business problems, we commonly

    follow one standard approach

    5

  • UNLIMITED by Capgemini Foundation for Digital Business

    We add more applications

    6

  • UNLIMITED by Capgemini Foundation for Digital Business

    Need to do Big Data?

    No worries, there are plenty of solutions

    7

    Big Data Landscape 2016

  • UNLIMITED by Capgemini Foundation for Digital Business

    Interested in the Internet-of-Things?

    Here we go

    8

    Internet of Things Landscape 2016

  • UNLIMITED by Capgemini Foundation for Digital Business 9

    None of these tools will solve

    the main problem

    in transforming into

    a digital business

  • UNLIMITED by Capgemini Foundation for Digital Business

    Can you guess what this is?

    10

  • UNLIMITED by Capgemini Foundation for Digital Business

    Main challenge: hundreds of data copies With every copy, extract or aggregate of data, information gets irretrievably lost!

    11

  • UNLIMITED by Capgemini Foundation for Digital Business

    Data quality matters (a lot)

    IDC 1)

    Organizations with

    more than 1.000 employees

    have 516 extra copies of data

    on average.

    Forrester 2)

    Poor data quality is the

    main issue in improving

    customer experience.

    Capgemini/MIT 3)

    Digital leaders are

    26% more profitable, have

    9% higher revenue and a

    12% higher market valuation.

    1) IDC #259143: Common gaps in data control (Sept. 2015)

    2) Forrester: Data Quality Solution, Q4 2015 (Dec. 2015)

    3) Capgemini Consulting, MIT Sloan: The digital advantage (2014)

    12

  • UNLIMITED by Capgemini Foundation for Digital Business

    Data copies and, even worse, copies from copies are the main

    inhibitor to succeed in digital business, because they are:

    (very) expensive

    inconsistent

    outdated

    incorrect imprecise

    13

  • UNLIMITED by Capgemini Foundation for Digital Business

    Todays Client-Server world

    Why are we doing so many copies?

    Because we follow a 30-year old IT architecture paradigm

    Typical characteristics of complex

    client-server landscapes

    High response times

    Long-running batch jobs

    Bad data quality

    Complex and heterogeneous data

    models

    High costs for development and

    operation

    Low flexibility in regard to process

    changes

    Long feature request lists from

    business which cannot be implemented LEGEND

    Application Server Reporting Server Database Server Interface/Data Flow

    14

  • UNLIMITED by Capgemini Foundation for Digital Business 15

    From now on

    we dont do data copies

    any more

  • UNLIMITED by Capgemini Foundation for Digital Business

    Seven requirements for a central data

    management platform

    Our approach: Consolidation of data management on one central

    platform and shutdown of dedicated reporting systems

    1. Redundant-free data storage

    2. Low response times independent from

    use case/application

    3. Transactions & Analytics in one single

    database

    4. Structured & unstructured data in one

    single database

    5. Ready for mission-critical usage

    6. Capacity for future data growth

    7. Protection of investments into existing

    applications

    X

    Target picture: All transactional systems work on the same data management platform

    No more dedicated reporting system

    Limited number of data copies for HA and DR

    16

    X

  • UNLIMITED by Capgemini Foundation for Digital Business

    To answer this question Capgemini did extended research on available data management solutions

    illustrative

    Requirement Solution A Solution B Solution X

    1. No Redundancy

    2. Low Response Times

    3. OLTP + OLAP

    4. Structured + Unstructured n.a

    5. Mission-critical ready

    6. Capacity

    7. Protection of Investments Only with

    same Vendor

    The one-billion dollar question: is there a technology existing which

    meets all of the seven requirements?

    17

  • UNLIMITED by Capgemini Foundation for Digital Business

    At least one gets very close: SAP HANA

    Requirement Solution A Solution B Solution X

    1. No Redundancy

    2. Low Response Times

    3. OLTP + OLAP

    4. Structured + Unstructured n.a

    5. Mission-critical ready

    6. Capacity

    7. Protection of Investments Only with

    same Vendor

    Important to know:

    HANA works with non-SAP systems as well

    18

  • 19

    Real-life case study:

    After sales

    transformation at

    large car manufacturer

  • UNLIMITED by Capgemini Foundation for Digital Business

    How many IT systems does it take to repair cars?

    20

  • UNLIMITED by Capgemini Foundation for Digital Business

    Answer: 22

    21

    Repair24

  • UNLIMITED by Capgemini Foundation for Digital Business

    With up to 80.000 transactions per day Repair24 is one of the most

    critical systems in after sales and causes some headaches

    Business IT

    Cu

    rren

    t

    ch

    allen

    ges

    New

    req

    uir

    em

    en

    ts

    Unplanned extended stays at service stations

    Very limited reporting

    features (short history, on ad-hoc reporting, low granularity)

    Multiple parallel systems for end-users

    System availability does not match SLAs

    Performance requirements restrain

    processable data volume

    Data provisioning over batch interfaces not reliable

    Complex and expensive system landscape

    Reporting on at least one year of

    repair history in real-time

    Detection of hacking attempts of car control units in real-time

    Shorter repair times in service stations

    Individual services for customers in the service stations

    Improvement of data quality (concurrency and level of detail)

    Cope with data growth resulting from the infotainment

    systems in the cars

    Shorter release cycles

    22

    Pilot

    Repair24-

    on HANA

  • UNLIMITED by Capgemini Foundation for Digital Business

    Most important results from project Repair24-on-HANA C

    usto

    mer

    pri

    ori

    ties

    Parallelism 300 parallel inquiries at high performance

    more possible

    Data volume 14x more hot data at minimal response times

    (400ms) more possible

    Data footprint 70% less space for same amount of data

    Protection of

    investments

    Application continues to run on HANA with only

    minimal adaptations

    Out-of-the-box All of this is possible out-of-the-box with no effort

    for optimization or tuning

    Sidecar

    approach

    Operate HANA as sidecar to production and leverage

    benefits without influencing productive systems

    Customer: Now we can do more with less - less technology, less complexity, less effort, less budget

    New options

    1. Reduction of interfaces/

    massive simplification

    2. Real-time reporting, new

    functionality out-of-the-box

    with less (!) technology

    3. Cost savings

    4. Higher availability/reliability

    of processes

    5. Offer new services

    to customers

    6.

    23

  • UNLIMITED by Capgemini Foundation for Digital Business

    Vision: Using SAP HANA as central data pool leads to many

    business benefits at significantly lower costs

    Business Benefits

    IT-/Process-

    Costs

    Information in real-time, better support

    No replication of data between systems

    High availability of processes

    Higher service quality

    Reduction of maintenance durations

    Higher