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With many traditional PBX systems reaching end of life within the next couple of years, the pressure is really on for institutions to future proof their communications infrastructure. The temptation is to go for a one stop shop supplier (and the promise of simplified installation and ongoing management). However, there can be challenges to this approach, which C3's Steve Adams set out in a presentation delivered to delegates at the UCISA Converged Networks and Telecoms show.
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The need for change.
A
G
E
Content heading placement here
Led by Technology?Unified
Messaging
Mass CallingIVR
SecureTelephony
InteractiveSMS
Incident Response
Lone WorkerSolutions
Custom Solutions
InteractiveVideo
VirtualCall Centre
Mass CallingIVR
Network Conferencing
Incident Response
Lone WorkerSolutions
Custom Solutions
BespokeApps
Sip is the new Black.
Content heading placement here
Led by Technology?Unified
Messaging
Mass CallingIVR
SecureTelephony
InteractiveSMS
Incident Response
Lone WorkerSolutions
Custom Solutions
InteractiveVideo
VirtualCall Centre
Mass CallingIVR
NetworkMessaging
Network Conferencing
Incident Response
Lone WorkerSolutions
BespokeApps
The stakesare higher
Content heading placement here
Presentation title to go hereSelf Service
Apps
3G VideoStreaming
Recording
Web Clickto Call
SMSNotification
Virtual CallCentre
Call routing
Telephone Payment The Challenges
Content heading placement here
Presentation title to go hereSelf Service
Apps
Recording
Web Clickto Call
SMSNotification
Virtual CallCentre
Preserve the integrity of voice routing
Telephone Payment
Primary aim….
Content heading placement here
Led by Technology?Unified
Messaging
Mass CallingIVR
SecureTelephony
InteractiveSMS
Incident Response
Lone WorkerSolutions
Custom Solutions
InteractiveVideo
VirtualCall Centre
Mass CallingIVR
NetworkMessaging
Network Conferencing
Incident Response
Lone WorkerSolutions
Custom Solutions
BespokeApps
External…
• Adopt other channels?
Multi Channel engagement
Implement each Channel when I need to.
Plumb them in to any part of our organisation
Content heading placement here
Presentation title to go hereSelf Service
Apps
3G VideoStreaming
Recording
Web Clickto Call
SMSNotification
Virtual CallCentre
Call routing
Telephone Payment
Internal…
The dynamic channels of communication are maturing
Content heading placement here
Led by Technology?Unified
Messaging
Mass CallingIVR
SecureTelephony
InteractiveSMS
Incident Response
Lone WorkerSolutions
Custom Solutions
InteractiveVideo
VirtualCall Centre
Mass CallingIVR
NetworkMessaging
Network Conferencing
Incident Response
Lone WorkerSolutions
Custom Solutions
BespokeApps
Infrastructure providing the dynamic range of communication,
Can be added in a granular approach?
Cost of change…
G
Content heading placement here
Presentation title to go hereSelf Service
Apps
3G VideoStreaming
Recording
Web Clickto Call
SMSNotification
Virtual CallCentre
Call routing
Telephone Payment
Moving Forward…
Different IP Core Manufacturer
Value add applications experience
The user experience
Single Supplier…
One stop shop
Managed by one entity
Content heading placement here
Led by Technology?Unified
Messaging
Mass CallingIVR
SecureTelephony
InteractiveSMS
Incident Response
Lone WorkerSolutions
Custom Solutions
InteractiveVideo
VirtualCall Centre
Mass CallingIVR
NetworkMessaging
Network Conferencing
Incident Response
Lone WorkerSolutions
Custom Solutions
BespokeAppsThird Parties used outside the core?
Licensing….
Content heading placement here
Presentation title to go hereSelf Service
Apps
3G VideoStreaming
Recording
Web Clickto Call
SMSNotification
Virtual CallCentre
Call routing
Telephone Payment
Best of Breed.Bridge the gap
Maintaining the user experience
Flexibility
Pay as you use apps
Burstable capacity
