Upload
microsoft-education-uk
View
1.063
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Moving To Microsoft Lync. Marilyn Moffat, Head of IT InfrastructureThe Open University
Citation preview
Moving To Microsoft LyncMarilyn Moffat, Head of Distributed Systems, IT InfrastructureThe Open University
UCISA 2012
Quick Facts
7000
Associate lecturers
5000Academics & admin staff
18
Office locations
250,000
Distance learning students
Global reachDiverse IT estate
Unified Communications
Legacy InfrastructureWide usage of public IM (MSN, etc.)Niche usage of LCS
- Remote desktop support- Remote collaboration
OCS 2007 Release
Strategy to 2013End of life telephony infrastructure Vision for integrated services
-e.g. power of the directory
Instant Messaging
Strategy Global users
High Use
How To Proceed?
Collaboration trials Supported desktop tools VOIP & Lync phones
Building a business case
Developed Aug-Dec 2010
SavingsTelephony replacement saving £2M+
- Purchase- Infrastructure modification for POE- Power usage- Reliance on specialist maintenance companies
Business efficiency (70mins/user/week)Carbon savings (4 tonnes)Travel & subsistence
Oct-Dec 2010Communicator client - desktops
April-May 2011Test LyncUpgrade clientReport VOIP experiences
June-Aug 2011Board approvalTender for phonesWide rollout from September
The Plan
Lync Testing
Tender
VOIP TestUpgrade
Board Approval Rollout
What Really Happened?
Demand!New CIO clearly recognised the benefits New strategic initiatives HE funding challenges
IT Leadership
Cost Savings
SupportEarly Adoption
Benefits
Accelerated Programme
Dec 2010Lync with Dell support
Easter 2011Lync infrastructure upgrades
June 2011Telephony roll outSBA regional infrastructure
Dec 2011 Completed in a year
Desktops
4,500
Regional Infrastructure
Issues En Route
User ExperienceTraining
ClientsIntegration
Expectations
Training
Inclusive TrainingAll user typesEncouraging change
Targeted LearningF1, learning guide, onlinePeers and targeted demos
Culture ChangeAll Users
Targeted Learning Guides
Student Facing Telephony
Advice & guidance
Many locations
Local controlModerniseprocesses
Modernisecontact center
Call center
Unified IP
Cloud vs. traditional providers Gartner leaders quadrant Lync integration
State of Play
Design & build stageDeliver from June-October 2012Hosted on-premisePhased implementation
Telephones today… System integration tomorrow!
Where next?
Technicians
Changing user habits
Biggest Challenges?
Managing demand!
Combine projectsPlatform upgrades
- Microsoft Office 2010- Windows 7- Exchange 2010
New services- SharePoint 2010
ResourcesYour systems integratorForrester Reports
The Economic Impact of Microsoft Lync: bit.ly/cqI8vZ
The Open UniversityWalton HallMilton KeynesMK7 6AA
www.open.ac.uk
Ph
oto
gra
ph
er:
Learo
yd
, R
ich
ard