Appointment Scheduling

Solution

twSlot

On-Demand TMS

twSlottwSlot Appointment Scheduling Appointment Scheduling SolutionSolution

Core Functionality

Organize your planning and allow your inbound and/or outbound carriers to electronically book time-slots in your facilities’ specific schedules

Build your loading/unloading schedules based on your technical and operational constraints

Publish a view of your loading/unloading schedules to the web

Enable carriers to schedule your pick-ups & deliveries as easily as selecting seats on an airline’s web site

View, print and/or extract daily schedules for your (un)loading personnel

Modular Solutions Spanning the Transport Modular Solutions Spanning the Transport CycleCycle

twSlottwSlottwCosttwCost

PrePre & &

Self Self BillingBilling

LoadTender

KPIMeasure

DockScheduling Loading Shipment

Tracking UnloadingFreight

BillSettlement

Colla

bora

teM

onit

orCo

nne

ct

twSlottwSlot

twDoctwDoc

Extensions:• Ocean• Collect• Upload-Doc

twTracetwTrace

Carrier Selectio

n

twCosttwCostContractContract

MgntMgnt&&

Rate DBRate DB twDatatwData

Contracts

& Rates

twConnecttwConnect

twControltwControl

Carriers NetworkCarriers Network

twMatchtwMatch

twSelecttwSelect

twCall-OfftwCall-Off

twSlottwSlot Deployment Options Deployment Options

STAND ALONE—Working on its own, no link to any other module or any ERP —Load information may be manually entered—Quicker implementation

INTEGRATED—twSlot is linked to the twCall-Off load tendering solution of

Transwide—Booking fields are pre-populated with load information when

carrier books a time window—Extends the visibility on loads for which an appointment has

been taken or not

twSlottwSlot Value Proposition (Stand Alone) Value Proposition (Stand Alone) Dock Scheduling

—Shared tool between Shipper, Consignee, Sender, (e.g. 3PLs, VMI warehouses etc..), carriers & customers

—Forward visibility for all parties Better management of (un)loading teams allowing better preparation of loads in plants/terminals/warehouse

—(Un)loading activities spread evenly / consistently throughout the day faster dock velocity / truck turnaround enabling increased shipping capacity

—Avoid Demurrage / Retention fees—Optimization of human, physical & mechanical resources at (un)loading

locations—Optimization of carriers’ time & resources

Leverage in contract negotiations Delighted carriers mitigate capacity / availability exposure

—Reduce delays in deliveries (no delay at Pick up means less risk for late deliveries)

Increase on-time delivery rates—Tangible data to measure Carriers/Plants/Terminals performance—Minimal IT involvement / no integration required—Rapid deployment

twSlottwSlot Value Proposition (Integrated) Value Proposition (Integrated) Load Tendering & Dock Scheduling combination

— Direct link between twCall-Off Load Tender and twSlot Dock Appointment Scheduling modules

— No data input in twSlot required (default data transmitted from twCall-Off)— Minimal input needed from carriers (or other booking parties) to book slot

Select (un)loading location Select (un)loading date Select preferred time slot and click on it Click on « Submit » button

— Ability to force carriers (or other booking parties) to automatically schedule at pre-defined time/(un)loading location (resource codes in Load tender)

— Cockpit view of Load tenders and Time slot bookings for easy management of both processes

Track & Trace (thru optional twTrace module)— Single tool available for all shipper / carriers / consignees to provide status updates

& info— Full visibility on Transportation execution for all shipments— Centralized on-time delivery measurement tool— Status updates thru web, phone, or event-driven (ie: Scale-Out)— Carriers do not need to:

Invest in new Hardware Invest in new Software Pay any cost for using the system (via the web UI)

twSlottwSlot Workflow Workflow

1. Carrier accesses their twCall-Off load list & selects load to schedule appointment

2. twCall-Off “links” to twSlot user interface which displays schedule slots for Shipper’s (or Consignee’s ) pick-up/delivery facility— Multiple loading slots are displayed for the facility— Shipper can place scheduling constraints on load as part

of twCall-Off load tender3. Carrier selects preferred slot & time from those that

are still available4. Carrier confirms & submits appointment, which

automatically updates the status of the load tender — Date/time stamp is automatically captured for each

(re)scheduling event by carrier Viewable / reportable audit trail

5. Shipper can view, export and/or print daily appointment schedules for dock personnel

Carriers access their Carriers access their twCall-OfftwCall-Off load load lists & book a time-slot for the lists & book a time-slot for the corresponding Shipper pick-up corresponding Shipper pick-up locationlocation

The appointment scheduling page allows cost-effective management of appointments : • loading capacity• variable length of appointments• different pick-up locations on same facility• takes into consideration opening-hours• …

From the load summary page, the carrier is redirected to the appointment scheduling pageGreen square becomes red when slot is booked

Carriers book an appointment from Carriers book an appointment from the given pick-up locationthe given pick-up location

The carrier selects a time-slot among the still available time-slots

Key data from Transport Orders are prefilled in the booking page

Some field names (marked with a ) are customizable

The carrier confirms the appointment by submitting his request

Four colored statuses and four Four colored statuses and four timestamps monitor trucks through the timestamps monitor trucks through the (un)loading process(un)loading process

« Handled » status can be used according to shippers’ preferences, examples: when truck arrives or leaves, when issues identified,…

Two out of four timestamps can be configured by shippers: • Timestamp 1: Arrived at (fixed)• Timestamp 2, select from:

• Timestamp 2• To be called• Started (un)loading

• Timestamp 3, select from:• Timestamp 3• Called• Finished (un)loading

• Timestamp 4: Left at (fixed)

twSlot is being used and developed towards a Yard Management tool

twSlottwSlot matches operational matches operational constraints of (un)loading sitesconstraints of (un)loading sites

One or more groups and (un)loading points per location replicating

physical set-up

Operational site overview includes 4

colored slots statuses and 4 timestamps

statuses

Practical information helping carriers to

organize their appointments

Maximum number of appointments per period

help plant manager relate incoming trucks with staff availability

From a daily schedule, all appointments on that date

can be viewed in a summary list (next slide)

Flexible duration

List of appointments provides options List of appointments provides options for managing daily resources & for managing daily resources & activitiesactivities

Select one or more appointments to be

printed out in details

Set to « handled », access appointment’s

details and access schedule from list of

bookings

Each line equals one appointment

Extracting data on the screen to an excel sheet helps operational team

to print a summary view

A search function allows to isolate slots

based on several criteria

Users can select which information appears in the

list of appointments

Transwide Solution ROITranswide Solution ROI

Increase operational efficiency

Reduce operational overhead

Reduce transportation spend

Increase on-time delivery rates

Increase visibility

Enhance collaboration with carriers

Minimize exposure to dwindling carrier capacity / availability

twSlottwSlot: Examples of ROI Generation : Examples of ROI Generation

Situation before Transwide

Improvement with Transwide Transwide ROI

Facility hours were from 6AM until 10PM to accommodate late truck arrivals and delivery pick-up backlogs and ship all its daily orders

Facility hours are reduced to 6AM until 5PM with twSlot scheduling tool. Facility is able to load & ship out greater volume of orders in less time.

Reduction of dock/loading labor

5 hrs x 2 headcount x 250 days x $13/hr = $ 32,500 / year

Savings = $ 2.46 / dispatched ton

Slots were scheduled with carriers by phoneby a FTE

The carriers book slots by themselves using twSlot. The FTE can be redeployed to other tasks with more value

FTE = $ 50,000 / year

Savings = $ 0.123 per dispatched ton

No slot booking: Yard was overloaded with trucks 4 - 5 times / week. The purchase of an additional real estate for parking place was planned/budgeted

twSlot produces an even distribution of trucks throughout the day eliminated the traffic jam in the yard Real estate purchase was avoided

No slot booking: Up to 2 days waiting time. Several carriers threatened to break their contracts

twSlot deployed Waiting time drastically reduced on the site. The Customers also started booking their collect shipment slots through Transwide

Drastic reduction in waiting times. The carriers have all continued to pick-up at the site

$ 20,000+ in chargebacks / year for late deliveries, due to load tender cancellations that were improperly handled due to poor / mis-communication

With twCall-Off, and twControl all cancellations were recorded and pro-active alerts were used so to re-tender loads in a timely manner. Elimination of chargebacks fees. Savings = $ 20,000 + per year

Global Presence— Serving customers across 5 continents— Offices in US and EU— Multilingual helpdesk support

Proven Solutions, Large Network— Over 70,000 users & more than 8,000 carriers worldwide

Independent, Carrier Neutral— Strong financial backing from parent company Wolters Kluwer— Not connected or affiliated to any carrier or transportation agency

On-Demand “Pay as you go…only for what you need” Solutions— Modular— Quick deployment, Rapid ROI

Pricing Model— Flexible, Affordable Pricing Models

Fixed or transactional fees based on modules & volume— Carriers can communicate free of charge, via web-access

Professional Services— IT Integration; Project Management; Carrier on-boarding; User Training; Helpdesk

Transwide Added ValueTranswide Added Value

Thank You