Web 2.0

Tim WilloughbyAssistant Director

LGCSB

Government has many themes

Themes from this Presentation - http://www.wordle.net

LGCSB

• Shared Service for Local Government– Business• Governance, Process Improvement, Process

Management, Project Management

– ICT• Web, Hosting, Standard Platform, Support

– Research & Architecture• OSS, Cloud, Development Methodologies, Standards,

SOA

Local Government

Its all about where..

Web 2.0 and Suitability for Gov…Web 2.0 and Suitability for Gov…

WEB 2.0• Solutions rather than

Products• Customisation ability• Focus on long tail

• Wisdom of Crowds• Ongoing Betas• Many devices

Government Reality• Product Driven – Silo

approach• Use what we give you• Silo Source, Silo

Customers• Wisdom of the Centre• Big Deliveries• PC driven

•Cloud-Virtualised, Shared apps, Services

•Applications -Information, productivity

•Device Connectivity -policies, permissions, protocols

•Devices -mobile, business,

•Services. Servers & Data -content, contacts, commerce

•Networks -fixed, wireless, mobile

Vision

My Council DashboardMy Council Dashboard

Current Street Current Street AverageAverage

Your Year to Your Year to Date AmountDate Amount

Current Waste Current Waste Trade Price/kiloTrade Price/kilo

Offer Trade? Yes Offer Trade? Yes No No Offer Trade? Yes Offer Trade? Yes No No

Maps Data List and Grid Search and Select Zoom / Pan Change background Maps Select Area

Data management Data Amalgamation. Flexible Search Sort and Search

Search across all LA Select LA to refine Search Search by Date, Name,

County or specific file number

Cloud Planning Prototype

Shared Application Virtual Environment – Cloud?

Shared Application Virtual Environment – Cloud?

Modernisation

• Simple and user-oriented • Participative and inclusive • Transparent and accountable • Joined-up and networked • Efficient and innovative

ICT a strategic instrument to achieve this?

Challenges for Public Servants

• Vertical institutional structures• Perverse incentives • Misuse of capital/labour substitution• Outsourcing v. integration/reform • Customer service strategies

Logic?

• Democracy, equality • Security/privacy • System feasibility, interoperability, adaptability,

standardisation • Administrative and political feasibility • Agency autonomy and flexibility • Economics (resources, budgeting)

Areas of application

Back office Front office

Regulation Service delivery

Cross-agency collaboration eParticipation

Knowledge management Law enforcement

Interoperability Public sector information

Human resources mgmt Public communication

Public procurement Transparency and accountability

Innovation Inclusion

Networked Employees Networked Citizens

So far ICT has not fundamentally changed government

• 1990s: lCT expected to make government more transparent, efficient and user oriented

• 2005+: disillusion as bureaucracy still in existence

• Can Web 2.0 Help?

Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet

IT Investment Goal:

Online Services Change

Change Goal:

TransparencyInvestment

Automation of Public Service Augmenting of Public Service

eGovernment 1.0 eGovernment 2.0

Best Practise Exchange• The i2010 eGovernment Action Plan (2006) states:

‘The Commission, together with the ,Member States, will explore mechanisms to ensure the long-term financial and operational sustainability for sharing experiences, infrastructures and services.’

• The Lisbon Ministerial Declaration on eGovernment (2007) reconfirms that commitment: ‘Continue efforts to ensure effective exposure and exchange of eGovernment good practices and their subsequent take-up on a wider European scale by fully exploiting the potential of the eGovernment good practice exchange service’

• Best Practise Success Criteria• − Need (Ministers, parties, bureaucrats, users)• − Time and Place (political agendas, policy window)• − Degree of knowledge and experience (team, leader, users)• − Available budget (too little, sufficient, abundant – compared with the task)• − Legacy (organisation, technology, legal framework, culture)• − The technology available (in-house, open source, or on the market)

• In other words.. We have enough wheels...

What inhibits Sharing... Benchmarking!

Benchmarking – Gov 1.0

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Benchmark results: supply-use gap for citizens

Gap between eGovernment supply and use differentiates between services

What do users Want?

• Involve people in the strategy, use Web to engage • knowledge, creativity

– not innovation by a few but creativity of most – knowledge as 5th freedom - open innovation, open standards– open access to knowledge

• friction free, internet based economy: — 3O% broadband targets, all schools in EU with broadband – better regulation – interoperability of eGovernance systems (Inspire)

• innovation in social model: security and better education • climate change

– SET plan, smart grids, democratic energy, energy 2.0

2.0 Issues in Lisbon Strategy

• eProcurement / eCommerce• Tax Collection• Online Payments

Local Government Success

It was OK when it left Belfast!

Quality of Service - can be viewed from many perspectives

References

E-Government: the use of digital technologies to transform government operations. Necessary but not sufficient.

Governments are knowledge organizations, not simply operations. Governance requires more than operations.

eGov – Just replicating the Silos on the Internet