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CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
15 – 18 November 2016Goa, India
#GartnerSYM
The IoT Scenario in the Digital Age
Ganesh Ramamoorthy
#GartnerSYM1 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT Will Become a Foundation of the Digital Society
Smart city
Manufacturing
Healthcare
Smart grid
Agriculture
Connected home
Transport and supply chain
………
………
Systems of systems, ecosystems of ecosystems
#GartnerSYM2 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. How will organizations use the IoT to create business innovation
and differentiation?
2. What key technologies and market trends will shape the IoT
through 2020?
#GartnerSYM3 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT
The IoT Is Part of a Wider Political and Business Picture
Connected Home Smart Cities
Made in China 2025
Self-Driving VehiclesSustainability and Climate Change
Smart Grid
Industrie 4.0
………Supply Chain Traceability
E-Government
#GartnerSYM4 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Seek Short-Term Value, Have a Long-Term Vision
Efficiency and effectiveness
New and improved
products and services
IoT digital business
IoT
Busin
ess Innovation
Cost optimization
Improve performance
Drive customer engagement
New payment and revenue models
Smarter products
Environmental goals
Exploit business moments
Things as customers
Ecosystems and
business meshes
The sharing economy
Infonomics
Algorithmic business
Blockchain for things
New value alliances
€$
#GartnerSYM5 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Through 2018, ROI Will Be Dominated by Simple Use CasesWhat internal IoT initiatives have you implemented or
do you plan to implement by YE18?
Gartner survey 3Q16, U.S., n = 529, organizations
planning/using internal IoT.
What external IoT initiatives have you implemented or
do you plan to implement by YE18?
Gartner survey 3Q16, U.S., n = 441, organizations
planning/using external IoT.
78%
57%
46%
2%
66%
62%
43%
8%
48%
Optimization of operations such
as workflow management, supply
Asset management such as predictive
maintenance of equipment
Buildings or facilities management such
as smart lighting, energy management,
access control
Other
Smart connected products that allow
customer data to be received by
the enterprise
New (non-revenue-generating)
customer services such as enhanced
product features
Customer orders from smart devices,
e.g., automatic replenishment
New revenue-generating services for
customers, e.g., value-added services
Connected home
#GartnerSYM6 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT Will Drive Business Behavior Changes
Predictable business behavior(traditional processes)
Predefined behavior
Less predictablebusiness behavior
(ad hoc activities, business moments)
Situationally adaptive behavior
Act
Orient
Observe
Decide
IoT drives changes to existing processes and business behaviors
IoT enablesnew adaptive business models and behaviors
#GartnerSYM7 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Use Infonomics to Unlock New Value From IoT Data
Infonomics: The discipline of assigning economic significance to information, despite the limitations of current accounting standards
Information used by internal
IoT solutions
IoT information which might
be monetized
Market/Sell the information
Prepare data for monetization
Compare/Evaluate opportunities
Identify direct and indirect opportunities
Inventory your information assets
Appoint an information product manager
#GartnerSYM8 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. How will organizations use the IoT to create business innovation
and differentiation?
2. What key technologies and market trends will shape the IoT
through 2020?
#GartnerSYM9 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The IoT "Market" Will Remain Fragmented Through 2020
IoT
Software
IoT platforms
Embedded software
Analytics
Management & security
Semiconductors
IoT "things"
Infrastructure
Gateways
Ancillary (e.g., mobiles)
Hardware
Services
Consulting
Implementation
Telecommunications
BPO
Specialist services,
e.g., data science, testing
Cloud, SaaS
Wireless modules
#GartnerSYM10 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT Market Immaturity Will Challenge Buyers
Cybersecurity, safety
Hardware
Silicon chips, components
Software infrastructure
Vertical business
IT and cloud
services
Other
Summary of 48 IoT acquisitions and alliances announced in 1H16
High level of acquisitions, pivots
Immature products and services
Technology vendors broaden their portfolios
New vendors move into IoT
Companies will establish new vertical
business capabilities using IoT
Vendors retarget technologies to IoT
Vendors acquire adjacent capability to
enable new business
Race to get market share and
lock in customers
Lightweight alliances
#GartnerSYM11 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Adopt the 6 Principles of IoT Risk Management
IoT Risk Management
Driven by business outcomesSecure the business, not the devices
People-centricDigital ethics, safety, privacy
Security staff are facilitatorsNot enforcers
Detect and respondPrevention isn't enough
Risk-basedTo priorities investment
Focus on data flowStatic perspectives
are inadequate
#GartnerSYM12 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
By 2020, over 25% of identified attacks in organizations will involve IoT, up from less than 2% of IT security budgets today.
IoT Security Challenges Will Grow Through 2020
Supporting the SPA:
Most organizations are just starting on their
IoT journey and will increase deployments
through 2020
IoT security is an immature and fast-evolving
domain with no simple off-the-shelf solutions
Many IoT "things" are developed by people
or organizations with insufficient IoT
security knowledge
IoT introduces new types of system risks
and vulnerabilities
Alternate position to the SPA:
Strong IoT security standards will emerge to
address the challenges
Vendors and standards organizations will
react rapidly to deliver the products and
practices necessary to secure IoT effectively
Organizations will rapidly deploy practices
and technologies to address the risk
#GartnerSYM13 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT and Data Science Demand Digital Ethics
Observe legal boundaries
Challenge legal boundaries
Challenge social
conventions
Observe social
conventionsConservative
Revolutionary
Reformist
Evangelist
Digital Ethics Strategies
Location
Behavior
monitoring
Age-related
deductions
Who has
access to
the data?
Information
about crimes
Personal
deductions
Selling or
sharing
data with
partners?
Approval for
usage and
retention?
?
Inappropriate
algorithmic behavior
#GartnerSYM14 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Master the New IoT Technologies
IoT security tools
Event stream processing
LPWANs
IoT processors
IoT platforms
IoT analytics
IoT device management
Low-power, short-range networks
IoT operating systems
Standards and ecosystems
#GartnerSYM15 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The Building Blocks of an Agile IoT Architecture
IoT gateways
IoTplatform or IoT features in other tools
Thin
gs a
nd a
gents
Com
ms.
Integration Enterprise systems
Security and analytics
#GartnerSYM16 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Select Technology to Convert Data into Decisions
Simple decision logic
Statistical analysis
Digital twin
Sensor data
Situational data
Transactions
Operational diagnostics
Context
Machine learning
Examples of increasing decision
sophistication & value in a
maintenance context
Financial / risk optimized
Predictive forecasting
Condition based planning
Time-based planning
Identify failure
Data Analytics Business decisions
Sophis
tication
#GartnerSYM17 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT Wireless Will Remain Fragmented Through 2020
Each technology characteristic is rated as low (1), medium (2) or high (3).
This diagram is intended to highlight key differences rather than provide a precise quantitative comparison
Other selection criteria include hardware cost, operating cost, ecosystem strength, coverage, roaming capability, quality of service, level of standardization.
High-level summary of selected IoT networking technologies
#GartnerSYM18 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
IoT Platforms Will Accelerate Solution Delivery
Megavendors Medium/Large IoT specialists
Small/Startups
Device management
Data acquisition
Application development
Visualization Analytics
Information storage and management Cybersecurity
Enterprise adapters
IoT communications
Business rules and workflow orchestration
"Things" and gateways
Enterprise systems
#GartnerSYM19 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Standards and Ecosystems Remain a Battleground
Protocols and technologies: MQTT, CoAP, DDS, AMQP, XMPP, ...
Competing ecosystems
Networking
Indicates standards or initiatives which already have, or are likely to gain significant traction.
Note that consortia, standards and vendors are shown as illustrations and are not intended as a complete list.
Industry and government
initiatives
Industrie 4.0Smart grid
Supply chain
Certification
NB-IoT
IoT industry consortia and alliances
#GartnerSYM20 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Manage the Human Dimension of IoT
Technology
as a tool
Technology as
a subordinate
Technology as
a social peer
Customer issues:
Trust, safety
Attitude to "things" and "intelligence"
Nondeterminism
Weaker personal relationships
Digital ethics
Employee issues:
New working practices and skills, deskilling of some roles
Change in field workforce role from "heroes" to "replacers"
Opaque systems and recommendations
Digital ethics
#GartnerSYM21 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Create Your IoT Execution Plan
Get started
Scale up early projects
Rationalize and Innovate
Understand how IoT can help your business
Generate ideas, start with internal efficiency/effectiveness
Create multidisciplinary teams or a COE
Integrate data from early IoT initiatives
Manage the risks: Security, ethics, safety, privacy
Choose partners to fill the skills gaps
Rationalize tools and platforms
Explore customer-facing IoT
innovation and new business models
Involve more stakeholders
Barriers
Cybersecurity
Cost/Funding
Implementation
and integration
Data privacy
Regulatory concerns
Potential risks and
liabilities
Difficulty in
predicting benefits
Resistance
to change
Immature
technology
#GartnerSYM22 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Action Plan for CIOs
Monday Morning:
Become a part of your organization's discussions around IoT and digital business
Establish IT as IoT visionaries
Create and communicate a vision for IoT in your organization
Understand IoT initiatives underway outside the scope of IT, find ways to participate
Next 90 Days:
Understand the IoT strategies of your key vendors
Identify the IoT skills and capabilities you have and those you'll need to acquire
Create a comprehensive risk management approach and apply it to all IoT projects
Next 12 Months:
Architect for change because IoT technologies and vendors will evolve rapidly
Review technology and vendor decisions regularly
#GartnerSYM23 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Recommended Gartner Research
Market Guide for IoT Platforms
Alfonso Velosa, Yefim V. Natis and Others (G00289432)
Key Considerations in Selecting a Wireless Communications Technology
for Your IoT Project
Mark Hung, Tim Zimmerman and Nick Jones (G00298899)
Hype Cycle for the Internet of Things, 2016
Alfonso Velosa, W. Roy Schulte and Benoit J. Lheureux (G00290227)
How the Internet of Things Will Impact Cybersecurity
Ruggero Contu and Earl Perkins (G00290691)
Solution Path for Executing an Internet of Things Initiative
Paul DeBeasi (G00293163)For more information, stop by Gartner Research Zone.
#GartnerSYM24 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
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