Embed Size (px)
Citation preview
Customer Self Care
Inomera Research is a software development and solutions company
Introduction
• Focusing on telecom, retail, e&m-commerce and finance industries
• Operates in Turkey, UK, and middleeast
• More than 100 projects in mobilebusiness, e-commerce, finance, ERP,CRM, ECM
• Experienced in product developmentand owner of Netmera
We enable businesses to touch their
customers at the right time, with the right
content, at the right place.
We help you to touch your customers
Mission
Inomera Telecom Services
NetmeraMobile App Engagement
Customer Self CareMobile app, web portal,
mcommerce
Telco APIsAPI management and monetization solution
SDP as a ServiceService delivery platform
as a cloud service
We help you to touch your customers
Inomera Telecom Services
Customer Self CareMobile app, web portal,
mcommerce
We help you to touch your customers
Build a better customer experience while decreasing cost of customer service, andincreasing revenue
What do customers expect
from mobile operators?
What do mobile operators
expect?
• Better customer experience• Decreased costs
• Increased ARPU• Higher profitability
Customer Self Care
Which digital channels do you use for self care?
• Web Portal• Mobile web portal• Mobile apps
Which of these services do you give via self care?
Service Related• Monitor and analyze account information and current usage• E-Billing• Browse & Review financial operations history• Trouble ticketing
Sales Related• Perform online top-ups and payments• Easily access services and products available• Opt-in / opt-out services • Recommend services, tariffs, plans etc.• E-Commerce for devices&accessories• Announce campaigns
Better customer experience
So many customers come to your touch points with different
needs
Every product or service should be
reachable from every channel with similar
look and feel and with a seamless experience
Use customer self care as a sales channel!1. Know your customer
Many users are visiting your digital customer self care, why not make cross sales or upsell with those customers?
As the first step, identify them according to their segments, behaviors, account information.
It is easy to do with NETMERA
Netmera Services
Segments &
Targeting
Engagement Analytics
Push
Notifications.
CRM
Integration
Use customer self care as a sales channel!2. Promote related products or services
Promote your products and services thru mobile apps.
Send targeted push notifications.
Try rich media push notifications, interactive push notifications or Android image push notifications to drive better engagement with Netmera.
Try Avea Music
What does customers think about Netmera?
Sertan Eratay, Director of Digital Cahannels at Turkcell
‘Mobile apps are increasingly important in our digital strategy and the services provided by Netmerasignificantly improved our daily active users and user engagement of our apps. Using their cloud services we were able to roll out and fine tune our campaigns. The ability Netmera gave us to target very accurately users or various segments was also critical in this success.
The Netmera team are proactive and very quick to respond to our demands. We plan to expand our partnership with Netmera in additional apps and we see significant value in the deployment of their technology’.
Benefits
• Increase customer satisfaction
• Decrease customer service costs
• New sales channel
• Promotion channel
• Reduced amount of paperwork
• Faster commission processing
Better customer engagement. HOW?
Our customersInomera Research works with more than 50 companies. These are just some of our customers.
PARTNER
Get in touch to learn more about İnomera Solutions
Get in Touch +90 212 287 01 66
İstanbul
London
