Technology Primer: Learn How Analytics Can Sort the Wheat From the Chaff and Elevate IT Operations to the Boardroom

World®’16

LearnHowAnalyticsCanSorttheWheatFromtheChaffandElevateITOperationstotheBoardroom

BryanWhitmarsh- Sr.PrincipalProductManager- CATechnologiesAmyFeldman- Director,ProductMarketing- CATechnologies

DO4X92S

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

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Abstract

Overthepast20+years,IThasmasteredtheartofcollectingperformanceanduserdata.Buttosucceedintoday’sapplicationeconomy,youneedtolearnhowtotakethisinformationandevolveintoadata-drivenbusiness.Yoursuccesshingesonensuringthateverycustomerexperienceisthebestitcanbe,andthatmeansgaininginsightacrossthevastcomplexityofyourmobile,webandapplicationenvironments.Inthissession,learnhowanalyticscansortthewheatfromthechaffinyourperformancedatatohighlightkeybusinessinsightsthatwillseparateyoufromyourcompetitorsandgainyouaseatintheboardroom.

BryanWhitmarshCATechnologiesSr.PrincipalProductManager

AmyFeldmanCATechnologiesSr.Director,ProductMarketing


Agenda

HISTORYOFITOPERATIONS

COMMONITBOARDROOMDISCUSSIONSOFTHEPAST

HOWTOBETHEHEROANDEARNASEATATTHEBOARDROOM

UNDERSTANDINGTHEPOWEROFANALYTICS

SHIFTINGTOCUSTOMERCENTRICANALYTICS

HOWDOYOUMEASURECUSTOMEREXPERIENCE?

1

2

3

4

5

6


HistoryofITOperationsAstrollthroughthelast50+years

Computing->DataCenters->Internet Microservices ->Cloud->Digital

1950Academia

1970HomeComputers

1990WorldwideWeb

2005MobileApps

2016DigitalBusiness


CommonITBoardroomDiscussionsofthePast1950s

Howcanwereducehumanerror?

Whatisourunitrecordequipmentcapableof?

Howcanweinsurethecalculationsarecorrect?

WhenisIBMvisitingnext?

World®’16©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD6



HowquicklycanwegoonlinewiththenewlyannouncedIBM360?

Whatotherprocessescanwestopdoingbyhand?

Weneedtosecureaccesstoournewhighdollarcomputerroom!

What’sgoingonwithourpowerbill?


Buyvs.Buildoursoftware?

WhenisIBMvisitingnext?



WhencanIgetmyownterminalonmydesk?

WowtheDataProcessingcostsareskyrocketing– whydowehavetohiresomanyprogrammers?

DoesIBMmakethesesystemsoutofgold?

Whycan'twestickwithour360model40?




ShouldwereplacegreenscreenswithPCs?

Whatcan’twedowithLotus123?

Canwe/shouldwereducewhatwespendonconsultingbyhiringourownresources?

Whatdoesclient/serverarchitecturegainus(Novell)?


SavingsandCDratesupinthe13-18%rage,canwereturnour370?



ShouldweconnecttotheWorldWideWeb?

ShouldwemigratetoMicrosoft?

HowdowekeepemployeesfromplayingDoomonournetwork?

Areournetworkandresourcessecure?


ArewereadyforY2K?



Aremobiledevicesgoodorbad?

Howdowebestleveragethecloud?

WhyisourITbudgetsolarge?

Repeatafterme,Sarbanes-Oxley,Sarbanes-Oxley,Sarbanes-Oxley.


Howdowegetbacktothesimpledaysofgreenscreens?


UnderstandingthePowerofAnalyticsBusinessDatavs.BusinessInsights

AlignmentdrivenbyANALYTICSITwarroomsdrivenbyMETRICS


ShiftingtoCustomerCentricAnalytics

DRIVEREVENUE,REMAINCOMPETITIVE

Source:“Forrester:BusinessTechnographics GlobalPrioritiesandJourneySurvey”,2015

69%improvecustomerexperienceastoppriority 1


HowDoYouMeasureCustomerExperience?USERBEHAVIORANDEXPERIENCEOutside-InView

OPERATIONALPERFORMANCEInside-OutView

CAAppExperienceAnalytics

Optimizecustomerjourney

Improvedigitalperformance

Designfortheexperience


GreaterInsightsIntoDigitalExperienceDataStudioandBlueprints

§ Basedonopensourceanalytics

§ Customizabledashboards

§ QuicklygetstartedwithBlueprints,orout-of-the-boxtemplatesthatareeasilycustomizabletofitanybusinessneed


BusinessInsights


TurningDataintoResultswithCAAPMSQLWhatWereSlowestTransactionsthisProductionWeek?SELECT agent_host ,

agent_name ,metric_path ,Sum ( value_count ) AS total_count ,Avg ( agg_value ) AS mean_agg

FROM numerical_metric_dataWHERE metric_path LIKE 'Epiphany%'

AND metric_attribute LIKE '%Time%'AND ts BETWEEN {ts '2016-03-14

12:00:00.0'} AND{ts '2016-03-19 12:00:00.0'}

AND frequency = 15000GROUP BY agent_host ,

agent_name ,metric_path

ORDER BY mean_agg DESC ,total_count DESC ,agent_host ,agent_name ,metric_path

§ ConnecttoCAAPMdatasourcetoexportinformationtootherreportingtools§ Cookbookwithexamples


HowtoBetheHeroAndEarnaSeatattheBoardroom

Drivecostsavingsandrevenuegrowthbyleveraginganalyticstoprovideboardroommemberswithbusinessinsights!

Implementsystemstoallowyouto“collect”datafrommultiplechannels

Provideforthe“Normalization”ofalldatacollectedinacentralrepositoryorDataLake



Thankyou.

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