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SMB File Sharing Flash Poll Global Key Findings

Symantec SMB File Sharing Flash Poll

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Page 1: Symantec SMB File Sharing Flash Poll

SMB File Sharing Flash Poll

Global Key Findings

Page 2: Symantec SMB File Sharing Flash Poll

Methodology• Survey performed by Applied Research

• 1,325 global organizations

– 30 countries• NAM 2• LAM 14• EMEA 7• APJ 7

• Person in charge of IT

• Cross-industry

2

Page 3: Symantec SMB File Sharing Flash Poll

Key Findings• Behaviors surrounding file sharing are making SMBs vulnerable to risk

• SMB employees influence adoption of file sharing solutions within their organizations

• Security threats and data loss are potential risks associated with file sharing

• SMB organizations are becoming more distributed while file size is growing

3

Page 4: Symantec SMB File Sharing Flash Poll

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Employees Influence Adoption• Employees somewhat-to-extremely influential in adopting various technologies

• Security and productivity were the top considerations for providing technologies to employees

PC/Laptop/Tablet usage

Mobile device usage

File sharing

Social media/social network usage

0% 10% 20% 30% 40% 50% 60% 70%

64%

63%

61%

53%

Q6: How influential are your employees when it comes to adopting technologies for official in-

ternal use in your organization?(Somewhat/Extremely influential)

Productivity

Security

Ability to complete work responsibilities

Employee satisfaction

Ease of use

Cost savings

Control

Networking with peers

0% 20% 40% 60% 80%

74%72%72%71%70%69%69%

64%

Q7: How important are the following factors in provid-ing employees with applications and devices they use

for business purposes?(Somewhat/Extremely important)

Page 5: Symantec SMB File Sharing Flash Poll

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File Sharing Priorities• 74% report the access to files

across devices as somewhat/extremely important feature

• The ability to share files (71 %); the ability to upload and update files in shared workspaces (71%), and file collaboration (68 %) were also viewed as somewhat/extremely important

Ability to access files across desktops, laptops and mobile devices, including

personal devices

Ability to share large files

Ability to upload and update files in shared workspaces

File collaboration

0% 20% 40% 60% 80%

74%

71%

71%

68%

Q8: How important are the following features to your employees when it comes to accessing and

sharing files?(Somewhat/Extremely important)

Page 6: Symantec SMB File Sharing Flash Poll

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File Sharing Risks• Security and data loss were viewed as the most significant potential risks

with regards to file sharing solutions

– 44% of respondents viewed employees sharing confidential information using unapproved solutions to be somewhat-to-extremely high risk

– 44% of respondents viewed malware to be somewhat-to-extremely high risk

– 43% reported loss of confidential or proprietary information to be somewhat-to-extremely high risk

Page 7: Symantec SMB File Sharing Flash Poll

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File Sharing Awareness• 10% of respondents were somewhat/completely unfamiliar with how

employees are sharing files internally/externally

• 25% have not implemented internal policies restricting how employees access/share files; 18% in the process of implementing

Yes57%

No25%

In the process of

implement-ing

18%

Q13: Have you implemented internal policies restricting how your employees can access and share files internally and ex-

ternally?

Page 8: Symantec SMB File Sharing Flash Poll

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File Sharing Behaviors• When asked what employees might do when they need to share a large file,

respondents indicated they would:

– Search online and download a free solution (27%)

– Download application without input from IT (29%)

– Utilize IT system in place (33%)

– Use solution suggested by customer, contractor or partner (42%)

– Ask IT for help (51%)

• 41% indicated damaged brand reputation/loss of customer consequence of not sharing a large file quickly

Page 9: Symantec SMB File Sharing Flash Poll

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SMBs Becoming More Distributed• SMB employees are increasingly working remotely and from home

Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30% 35% 40%

22%

26%

32%

37%

Q1: What percentage of your organization (including contractors) works remotely?

Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30% 35%

20%

24%

28%

32%

Q2: What percentage of your or-ganization (including contractors)

regularly works from home at least once per week?

Page 10: Symantec SMB File Sharing Flash Poll

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Email Primary File Sharing Tool• Two-thirds of respondents indicated email was a top most commonly used

file sharing/collaboration solution.

• One year from now, some expect to adopt other options with email dropping as a most used solution (from 64% to 52%).

EmailShared file server

Enterprise Content Management solutionsThird-party cloud-based file-software applications

External storage mediaCloud content management solutions

Other (Please specify)

0% 10% 20% 30% 40% 50% 60% 70%

64%39%

32%27%

19%15%

1%

Q3: What are/were your top two most commonly used solutions for sharing and collaborating around files, both internally and

externally?(Today)

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Files Getting Larger• One in seven (14%) report the average size of file shared by their

organization to be more than 1 GB today• Only 6% estimated the average size of file to be more than 1 GB three years

ago and five years ago.

Less than 1 MB

3 to 10 MB

20 to 50 MB

100 to 350 MB

More than 1 GB

0% 2% 4% 6% 8% 10% 12% 14% 16%

5%8%

12%14%

11%14%

10%11%

14%

Q5: Estimate the average size of a file shared by your orga-nization:(Today)

Page 12: Symantec SMB File Sharing Flash Poll

Symantec Recommendations• Centralize file storage and management with a secure web-based system

accessible regardless of device or location

• Implement a scalable system that can grow with your business

• Implement access controls and permissions to keep private files private

• Maintain oversight into how and when business files are shared

12

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AppendixAll questions included

Page 14: Symantec SMB File Sharing Flash Poll

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Demographics

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5 to 49

50 to 99

100 to 249

250 to 499

0% 5% 10% 15% 20% 25% 30%

25%

25%

25%

25%

DEMO2: How many total employees does your organiza-tion have worldwide?

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Agriculture and Food Processing

Chemical Products

Eating and Drinking Services, Accommodations

Energy

Government

Legal

Manufacturing

Marketing Services

Pharmaceuticals

Public Services

Shipping, Freight, and Postal Services

Scientific Research, Professional and Technical Services

Wholesale and Retail

0% 2% 4% 6% 8% 10% 12%

2%1%

1%10%

2%10%

2%7%

2%10%

2%1%

10%1%

3%1%1%

3%0%

1%2%

4%5%

4%10%

6%

DEMO3: What is your organization's primary industry?

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Manage our computing resources0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%100%

DEMO4: What is your primary role?

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Company owner

Senior Management

Day to day office management

Human resources

IT Management

IT Staff

Administrative assistant

External consultant/outsourcer/VAR reseller

Other external vendor

Other

0% 5% 10% 15% 20% 25% 30% 35% 40%

21%

19%

5%

2%

37%

11%

2%

1%

0%

3%

DEMO5: What is your title?

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30 or less (Millennial)19%

31 to 49 (Gen-X)66%

50 or older (Boomer)15%

DEMO6: What is your age?

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Male68%

Female32%

DEMO7: What is your gender?

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Mean Median0

2

4

6

8

10

12

14

12

11

DEMO8: For how many years have you been working in computer systems and technology?

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Less than $500,000

$500,000 to $2 million

$2 million to $7.5 million

$7.5 million to $30 million

$30 million to $100 million

$100 million to $500 million

$500 million to $1.5 billion

$1.5 billion to $5 billion

$5 billion to $25 billion

$25 billion to $100 billion

More than $100 billion

0% 5% 10% 15% 20% 25% 30% 35%

32%

11%

20%

22%

6%

4%

2%

2%

3%

0%

0%

DEMO9: What are your company's annual revenues?

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Declining 25% per year or greater

Declining between 10 and 24% per year

Declining between 1 and 9% per year

Flat: Neither growing nor declining

Growing between 1 and 9% per year

Growing between 10 and 24% per year

Growing between 25 and 49% per year

Growing between 50 and 99% per year

Growing 100% per year or more

Decline to state

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

3%

4%

4%

18%

39%

20%

4%

4%

0%

3%

DEMO10: Characterize your company's year-over-year growth rate in terms of annual revenue:

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File Sharing Drivers

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Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30% 35% 40%

22%

26%

32%

37%

Q1: What percentage of your organization (including con-tractors) works remotely?

(Means shown)

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Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30% 35%

15%

20%

25%

30%

Q1: What percentage of your organization (including con-tractors) works remotely?

(Medians shown)

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Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30% 35%

20%

24%

28%

32%

Q2: What percentage of your organization (including con-tractors) regularly works from home at least once per

week?(Means shown)

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Three years ago

One year ago

Today

One year from now

0% 5% 10% 15% 20% 25% 30%

10%

16%

22%

25%

Q2: What percentage of your organization (including con-tractors) regularly works from home at least once per

week?(Medians shown)

Page 29: Symantec SMB File Sharing Flash Poll

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Email

Shared file server

Enterprise Content Management solutions

Third-party cloud-based file-software applications

External storage media

Cloud content management solutions

Other (Please specify)

0% 10% 20% 30% 40% 50% 60% 70%

65%

33%

48%

19%

23%

8%

1%

Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally

and externally?(Three years ago)

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Email

Shared file server

Enterprise Content Management solutions

Third-party cloud-based file-software applications

External storage media

Cloud content management solutions

Other (Please specify)

0% 10% 20% 30% 40% 50% 60% 70%

64%

39%

32%

27%

19%

15%

1%

Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally

and externally?(Today)

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Email

Shared file server

Enterprise Content Management solutions

Third-party cloud-based file-software applications

External storage media

Cloud content management solutions

Other (Please specify)

0% 10% 20% 30% 40% 50% 60%

52%

37%

34%

30%

16%

25%

2%

Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally

and externally?(One year from now)

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0%

20%

40%

60%

80%

100%

2% 3% 4% 2% 3% 4%4% 6% 7% 8% 8% 10%27% 30% 30% 31% 29% 33%31%

35% 32% 35% 34% 34%37% 27% 28% 24% 25% 19%

Q4: Rate the importance of providing file sharing and collab-oration technology for your organization for the following

scenarios:

1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important

Page 33: Symantec SMB File Sharing Flash Poll

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Between internal teams

Project management - internal and external

With clients and customers

Remote collaboration

Large file sharing

With third party vendors

0% 10% 20% 30% 40% 50% 60% 70% 80%

67%

61%

60%

59%

59%

53%

Q4: Rate the importance of providing file sharing and collab-oration technology for your organization for the following

scenarios:(Somewhat/Extremely important)

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Less than 1 MB

1 to 3 MB

3 to 10 MB

10 to 20 MB

20 to 50 MB

50 to 100 MB

100 to 350 MB

350 MB to 1 GB

More than 1 GB

0% 2% 4% 6% 8% 10% 12% 14% 16%

5%

8%

12%

14%

11%

14%

10%

11%

14%

Q5: Estimate the average size of a file shared by your orga-nization:(Today)

Page 35: Symantec SMB File Sharing Flash Poll

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Less than 1 MB

1 to 3 MB

3 to 10 MB

10 to 20 MB

20 to 50 MB

50 to 100 MB

100 to 350 MB

350 MB to 1 GB

More than 1 GB

0% 2% 4% 6% 8% 10% 12% 14% 16%

8%

13%

13%

14%

15%

12%

12%

8%

6%

Q5: Estimate the average size of a file shared by your orga-nization:

(Three years ago)

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Less than 1 MB

1 to 3 MB

3 to 10 MB

10 to 20 MB

20 to 50 MB

50 to 100 MB

100 to 350 MB

350 MB to 1 GB

More than 1 GB

0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20%

19%

15%

12%

10%

12%

10%

9%

8%

6%

Q5: Estimate the average size of a file shared by your orga-nization:

(Five years ago)

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Adoption Cycles

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PC/Laptop/Tablet usage Mobile device usage File sharing Social media/social network usage

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2% 1% 2% 5%7% 6% 7%10%

28% 29% 31%32%

37% 40% 36%33%

27% 24% 24% 21%

Q6: How influential are your employees when it comes to adopting technologies for official internal use in your orga-

nization?

1 - Not influential at all 2 - Not that influential 3 - Neutral4 - Somewhat influential 5 - Extremely influential

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PC/Laptop/Tablet usage

Mobile device usage

File sharing

Social media/social network usage

0% 10% 20% 30% 40% 50% 60% 70%

64%

63%

61%

53%

Q6: How influential are your employees when it comes to adopting technologies for official internal use in your orga-

nization?(Somewhat/Extremely influential)

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Prod

uctiv

ity

Secu

rity

Abilit

y to

com

plet

e wor

k re

spon

sibilitie

s

Empl

oyee

satis

fact

ion

Ease

of u

se

Cost s

avin

gs

Contro

l

Networ

king

with

pee

rs0%

20%

40%

60%

80%

100%

2% 2% 1% 2% 1% 3% 2% 2%5% 5% 5% 4% 5% 5% 4% 6%20% 21% 22% 24% 23% 23% 25% 28%

34% 29% 36% 38% 36% 35% 36% 39%

40% 43% 36% 32% 34% 34% 33% 25%

Q7: How important are the following factors in providing employees with applications and devices they use for busi-

ness purposes?

1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important

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Productivity

Security

Ability to complete work responsibilities

Employee satisfaction

Ease of use

Cost savings

Control

Networking with peers

0% 10% 20% 30% 40% 50% 60% 70% 80%

74%

72%

72%

71%

70%

69%

69%

64%

Q7: How important are the following factors in providing employees with applications and devices they use for busi-

ness purposes?(Somewhat/Extremely important)

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Ability to access files across desktops, laptops

and mobile devices, includ-ing personal devices

Ability to share large files Ability to upload and update files in shared

workspaces

File collaboration0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 1% 1%4% 5% 4% 5%

21% 23% 23% 26%

37% 37% 37%38%

37% 34% 34% 30%

Q8: How important are the following features to your employees when it comes to accessing and sharing files?

1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important

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Ability to access files across desktops, laptops and mobile devices, including personal devices

Ability to share large files

Ability to upload and update files in shared workspaces

File collaboration

0% 10% 20% 30% 40% 50% 60% 70% 80%

74%

71%

71%

68%

Q8: How important are the following features to your employees when it comes to accessing and sharing files?

(Somewhat/Extremely important)

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Mean Median28%

30%

32%

34%

36%

38%

40%

39%

33%

39%

34%

Q9: What percentage of your employees do you estimate use personal devices for work or work devices for personal

purposes?

PersonalWork

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Perceived Problems/Challenges/Risks

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Completely unfamiliar

Somewhat unfamiliar

Neutral

Somewhat familiar

Extremely familiar

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

3%

7%

25%

40%

25%

Q10: How familiar are you with how your employees share files internally and externally?

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0%

20%

40%

60%

80%

100%

5% 5% 5% 6% 10% 6% 7%13% 13% 15% 14% 17% 13% 16%

37% 38% 37% 41% 35% 45% 42%

34% 31% 31% 29% 29% 26% 27%12% 14% 12% 10% 9% 10% 8%

Q11: How much of a challenge are the following factors when considering file access and sharing for your orga-

nization?

1 - Extremely small challenge 2 - Somewhat small challenge 3 - Neutral4 - Somewhat large challenge 5 - Extremely large challenge

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Need to secure multiple endpoints

Increasingly complicated security threats

Increased mobility of employees, partners, and contractors

More communication externally

File sizes increasing

Use of personal devices for work and vice versa

Organization becoming more distributed

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

46%

45%

43%

39%

38%

36%

35%

Q11: How much of a challenge are the following factors when considering file access and sharing for your orga-

nization?(Somewhat/Extremely large challenge)

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0%

20%

40%

60%

80%

100%

7% 7% 6% 6% 7% 9%15% 15% 16% 14% 16% 16%

34% 35% 36% 40% 40% 42%

29% 34% 31% 27% 24% 24%14% 10% 12% 14% 14% 10%

Q12: How would you rate the following IT security risks with regards to file sharing solutions?

1 - Extremely low risk 2 - Somewhat low risk 3 - Neutral4 - Somewhat high risk 5 - Extremely high risk

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Employees sharing confidential information using unapproved solutions

Malware

Loss of confidential or proprietary information

Breach of confidential information

Embarrassment or damage to brand/reputation

Violating regulatory rules

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

44%

44%

43%

41%

37%

34%

Q12: How would you rate the following IT security risks with regards to file sharing solutions?

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Outcomes

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Yes57%No

25%

In the process of implementing18%

Q13: Have you implemented internal policies restricting how your employees can access and share files internally

and externally?

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Employee asks IT for help

Employee uses solution suggested by customer, contractor or partner

Employee utilizes IT system in place

Employee downloads application without input from IT

Employee searches for and downloads a free file sharing solution

Don't know

0% 10% 20% 30% 40% 50% 60%

51%

42%

33%

29%

27%

5%

Q14: Consider the following scenario: One of your employees needs to send a large file to a customer, contractor, or partner

(too large for email). Which of the following might your em-ployees do?

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Damaged brand reputation/loss of customer trust

Lost revenue

Direct financial cost

Loss of organization, customer or employee data

Costs to comply with regulations after a data loss or exposure incident

Regulatory fines

Reduced stock price

Involvement in data collection process for legal action

Litigation costs

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

41%

37%

31%

24%

22%

18%

17%

17%

14%

Q15: Consider the following scenario: A customer or part-ner needs a large file quickly. An employee is not able to meet the deadline due to limitations on the organization's file solutions. What are the potential consequences to your

organization?