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SMB File Sharing Flash Poll
Global Key Findings
Methodology• Survey performed by Applied Research
• 1,325 global organizations
– 30 countries• NAM 2• LAM 14• EMEA 7• APJ 7
• Person in charge of IT
• Cross-industry
2
Key Findings• Behaviors surrounding file sharing are making SMBs vulnerable to risk
• SMB employees influence adoption of file sharing solutions within their organizations
• Security threats and data loss are potential risks associated with file sharing
• SMB organizations are becoming more distributed while file size is growing
3
4
Employees Influence Adoption• Employees somewhat-to-extremely influential in adopting various technologies
• Security and productivity were the top considerations for providing technologies to employees
PC/Laptop/Tablet usage
Mobile device usage
File sharing
Social media/social network usage
0% 10% 20% 30% 40% 50% 60% 70%
64%
63%
61%
53%
Q6: How influential are your employees when it comes to adopting technologies for official in-
ternal use in your organization?(Somewhat/Extremely influential)
Productivity
Security
Ability to complete work responsibilities
Employee satisfaction
Ease of use
Cost savings
Control
Networking with peers
0% 20% 40% 60% 80%
74%72%72%71%70%69%69%
64%
Q7: How important are the following factors in provid-ing employees with applications and devices they use
for business purposes?(Somewhat/Extremely important)
5
File Sharing Priorities• 74% report the access to files
across devices as somewhat/extremely important feature
• The ability to share files (71 %); the ability to upload and update files in shared workspaces (71%), and file collaboration (68 %) were also viewed as somewhat/extremely important
Ability to access files across desktops, laptops and mobile devices, including
personal devices
Ability to share large files
Ability to upload and update files in shared workspaces
File collaboration
0% 20% 40% 60% 80%
74%
71%
71%
68%
Q8: How important are the following features to your employees when it comes to accessing and
sharing files?(Somewhat/Extremely important)
6
File Sharing Risks• Security and data loss were viewed as the most significant potential risks
with regards to file sharing solutions
– 44% of respondents viewed employees sharing confidential information using unapproved solutions to be somewhat-to-extremely high risk
– 44% of respondents viewed malware to be somewhat-to-extremely high risk
– 43% reported loss of confidential or proprietary information to be somewhat-to-extremely high risk
7
File Sharing Awareness• 10% of respondents were somewhat/completely unfamiliar with how
employees are sharing files internally/externally
• 25% have not implemented internal policies restricting how employees access/share files; 18% in the process of implementing
Yes57%
No25%
In the process of
implement-ing
18%
Q13: Have you implemented internal policies restricting how your employees can access and share files internally and ex-
ternally?
8
File Sharing Behaviors• When asked what employees might do when they need to share a large file,
respondents indicated they would:
– Search online and download a free solution (27%)
– Download application without input from IT (29%)
– Utilize IT system in place (33%)
– Use solution suggested by customer, contractor or partner (42%)
– Ask IT for help (51%)
• 41% indicated damaged brand reputation/loss of customer consequence of not sharing a large file quickly
9
SMBs Becoming More Distributed• SMB employees are increasingly working remotely and from home
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30% 35% 40%
22%
26%
32%
37%
Q1: What percentage of your organization (including contractors) works remotely?
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30% 35%
20%
24%
28%
32%
Q2: What percentage of your or-ganization (including contractors)
regularly works from home at least once per week?
10
Email Primary File Sharing Tool• Two-thirds of respondents indicated email was a top most commonly used
file sharing/collaboration solution.
• One year from now, some expect to adopt other options with email dropping as a most used solution (from 64% to 52%).
EmailShared file server
Enterprise Content Management solutionsThird-party cloud-based file-software applications
External storage mediaCloud content management solutions
Other (Please specify)
0% 10% 20% 30% 40% 50% 60% 70%
64%39%
32%27%
19%15%
1%
Q3: What are/were your top two most commonly used solutions for sharing and collaborating around files, both internally and
externally?(Today)
11
Files Getting Larger• One in seven (14%) report the average size of file shared by their
organization to be more than 1 GB today• Only 6% estimated the average size of file to be more than 1 GB three years
ago and five years ago.
Less than 1 MB
3 to 10 MB
20 to 50 MB
100 to 350 MB
More than 1 GB
0% 2% 4% 6% 8% 10% 12% 14% 16%
5%8%
12%14%
11%14%
10%11%
14%
Q5: Estimate the average size of a file shared by your orga-nization:(Today)
Symantec Recommendations• Centralize file storage and management with a secure web-based system
accessible regardless of device or location
• Implement a scalable system that can grow with your business
• Implement access controls and permissions to keep private files private
• Maintain oversight into how and when business files are shared
12
13
AppendixAll questions included
14
Demographics
15
5 to 49
50 to 99
100 to 249
250 to 499
0% 5% 10% 15% 20% 25% 30%
25%
25%
25%
25%
DEMO2: How many total employees does your organiza-tion have worldwide?
16
Agriculture and Food Processing
Chemical Products
Eating and Drinking Services, Accommodations
Energy
Government
Legal
Manufacturing
Marketing Services
Pharmaceuticals
Public Services
Shipping, Freight, and Postal Services
Scientific Research, Professional and Technical Services
Wholesale and Retail
0% 2% 4% 6% 8% 10% 12%
2%1%
1%10%
2%10%
2%7%
2%10%
2%1%
10%1%
3%1%1%
3%0%
1%2%
4%5%
4%10%
6%
DEMO3: What is your organization's primary industry?
17
Manage our computing resources0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%100%
DEMO4: What is your primary role?
18
Company owner
Senior Management
Day to day office management
Human resources
IT Management
IT Staff
Administrative assistant
External consultant/outsourcer/VAR reseller
Other external vendor
Other
0% 5% 10% 15% 20% 25% 30% 35% 40%
21%
19%
5%
2%
37%
11%
2%
1%
0%
3%
DEMO5: What is your title?
19
30 or less (Millennial)19%
31 to 49 (Gen-X)66%
50 or older (Boomer)15%
DEMO6: What is your age?
20
Male68%
Female32%
DEMO7: What is your gender?
21
Mean Median0
2
4
6
8
10
12
14
12
11
DEMO8: For how many years have you been working in computer systems and technology?
22
Less than $500,000
$500,000 to $2 million
$2 million to $7.5 million
$7.5 million to $30 million
$30 million to $100 million
$100 million to $500 million
$500 million to $1.5 billion
$1.5 billion to $5 billion
$5 billion to $25 billion
$25 billion to $100 billion
More than $100 billion
0% 5% 10% 15% 20% 25% 30% 35%
32%
11%
20%
22%
6%
4%
2%
2%
3%
0%
0%
DEMO9: What are your company's annual revenues?
23
Declining 25% per year or greater
Declining between 10 and 24% per year
Declining between 1 and 9% per year
Flat: Neither growing nor declining
Growing between 1 and 9% per year
Growing between 10 and 24% per year
Growing between 25 and 49% per year
Growing between 50 and 99% per year
Growing 100% per year or more
Decline to state
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
3%
4%
4%
18%
39%
20%
4%
4%
0%
3%
DEMO10: Characterize your company's year-over-year growth rate in terms of annual revenue:
24
File Sharing Drivers
25
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30% 35% 40%
22%
26%
32%
37%
Q1: What percentage of your organization (including con-tractors) works remotely?
(Means shown)
26
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30% 35%
15%
20%
25%
30%
Q1: What percentage of your organization (including con-tractors) works remotely?
(Medians shown)
27
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30% 35%
20%
24%
28%
32%
Q2: What percentage of your organization (including con-tractors) regularly works from home at least once per
week?(Means shown)
28
Three years ago
One year ago
Today
One year from now
0% 5% 10% 15% 20% 25% 30%
10%
16%
22%
25%
Q2: What percentage of your organization (including con-tractors) regularly works from home at least once per
week?(Medians shown)
29
Shared file server
Enterprise Content Management solutions
Third-party cloud-based file-software applications
External storage media
Cloud content management solutions
Other (Please specify)
0% 10% 20% 30% 40% 50% 60% 70%
65%
33%
48%
19%
23%
8%
1%
Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally
and externally?(Three years ago)
30
Shared file server
Enterprise Content Management solutions
Third-party cloud-based file-software applications
External storage media
Cloud content management solutions
Other (Please specify)
0% 10% 20% 30% 40% 50% 60% 70%
64%
39%
32%
27%
19%
15%
1%
Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally
and externally?(Today)
31
Shared file server
Enterprise Content Management solutions
Third-party cloud-based file-software applications
External storage media
Cloud content management solutions
Other (Please specify)
0% 10% 20% 30% 40% 50% 60%
52%
37%
34%
30%
16%
25%
2%
Q3: What are/were your top two most commonly used solu-tions for sharing and collaborating around files, both internally
and externally?(One year from now)
32
0%
20%
40%
60%
80%
100%
2% 3% 4% 2% 3% 4%4% 6% 7% 8% 8% 10%27% 30% 30% 31% 29% 33%31%
35% 32% 35% 34% 34%37% 27% 28% 24% 25% 19%
Q4: Rate the importance of providing file sharing and collab-oration technology for your organization for the following
scenarios:
1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important
33
Between internal teams
Project management - internal and external
With clients and customers
Remote collaboration
Large file sharing
With third party vendors
0% 10% 20% 30% 40% 50% 60% 70% 80%
67%
61%
60%
59%
59%
53%
Q4: Rate the importance of providing file sharing and collab-oration technology for your organization for the following
scenarios:(Somewhat/Extremely important)
34
Less than 1 MB
1 to 3 MB
3 to 10 MB
10 to 20 MB
20 to 50 MB
50 to 100 MB
100 to 350 MB
350 MB to 1 GB
More than 1 GB
0% 2% 4% 6% 8% 10% 12% 14% 16%
5%
8%
12%
14%
11%
14%
10%
11%
14%
Q5: Estimate the average size of a file shared by your orga-nization:(Today)
35
Less than 1 MB
1 to 3 MB
3 to 10 MB
10 to 20 MB
20 to 50 MB
50 to 100 MB
100 to 350 MB
350 MB to 1 GB
More than 1 GB
0% 2% 4% 6% 8% 10% 12% 14% 16%
8%
13%
13%
14%
15%
12%
12%
8%
6%
Q5: Estimate the average size of a file shared by your orga-nization:
(Three years ago)
36
Less than 1 MB
1 to 3 MB
3 to 10 MB
10 to 20 MB
20 to 50 MB
50 to 100 MB
100 to 350 MB
350 MB to 1 GB
More than 1 GB
0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20%
19%
15%
12%
10%
12%
10%
9%
8%
6%
Q5: Estimate the average size of a file shared by your orga-nization:
(Five years ago)
37
Adoption Cycles
38
PC/Laptop/Tablet usage Mobile device usage File sharing Social media/social network usage
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2% 1% 2% 5%7% 6% 7%10%
28% 29% 31%32%
37% 40% 36%33%
27% 24% 24% 21%
Q6: How influential are your employees when it comes to adopting technologies for official internal use in your orga-
nization?
1 - Not influential at all 2 - Not that influential 3 - Neutral4 - Somewhat influential 5 - Extremely influential
39
PC/Laptop/Tablet usage
Mobile device usage
File sharing
Social media/social network usage
0% 10% 20% 30% 40% 50% 60% 70%
64%
63%
61%
53%
Q6: How influential are your employees when it comes to adopting technologies for official internal use in your orga-
nization?(Somewhat/Extremely influential)
40
Prod
uctiv
ity
Secu
rity
Abilit
y to
com
plet
e wor
k re
spon
sibilitie
s
Empl
oyee
satis
fact
ion
Ease
of u
se
Cost s
avin
gs
Contro
l
Networ
king
with
pee
rs0%
20%
40%
60%
80%
100%
2% 2% 1% 2% 1% 3% 2% 2%5% 5% 5% 4% 5% 5% 4% 6%20% 21% 22% 24% 23% 23% 25% 28%
34% 29% 36% 38% 36% 35% 36% 39%
40% 43% 36% 32% 34% 34% 33% 25%
Q7: How important are the following factors in providing employees with applications and devices they use for busi-
ness purposes?
1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important
41
Productivity
Security
Ability to complete work responsibilities
Employee satisfaction
Ease of use
Cost savings
Control
Networking with peers
0% 10% 20% 30% 40% 50% 60% 70% 80%
74%
72%
72%
71%
70%
69%
69%
64%
Q7: How important are the following factors in providing employees with applications and devices they use for busi-
ness purposes?(Somewhat/Extremely important)
42
Ability to access files across desktops, laptops
and mobile devices, includ-ing personal devices
Ability to share large files Ability to upload and update files in shared
workspaces
File collaboration0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1% 1% 1% 1%4% 5% 4% 5%
21% 23% 23% 26%
37% 37% 37%38%
37% 34% 34% 30%
Q8: How important are the following features to your employees when it comes to accessing and sharing files?
1 - Extremely unimportant 2 - Somewhat unimportant 3 - Neutral4 - Somewhat important 5 - Extremely important
43
Ability to access files across desktops, laptops and mobile devices, including personal devices
Ability to share large files
Ability to upload and update files in shared workspaces
File collaboration
0% 10% 20% 30% 40% 50% 60% 70% 80%
74%
71%
71%
68%
Q8: How important are the following features to your employees when it comes to accessing and sharing files?
(Somewhat/Extremely important)
44
Mean Median28%
30%
32%
34%
36%
38%
40%
39%
33%
39%
34%
Q9: What percentage of your employees do you estimate use personal devices for work or work devices for personal
purposes?
PersonalWork
45
Perceived Problems/Challenges/Risks
46
Completely unfamiliar
Somewhat unfamiliar
Neutral
Somewhat familiar
Extremely familiar
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
3%
7%
25%
40%
25%
Q10: How familiar are you with how your employees share files internally and externally?
47
0%
20%
40%
60%
80%
100%
5% 5% 5% 6% 10% 6% 7%13% 13% 15% 14% 17% 13% 16%
37% 38% 37% 41% 35% 45% 42%
34% 31% 31% 29% 29% 26% 27%12% 14% 12% 10% 9% 10% 8%
Q11: How much of a challenge are the following factors when considering file access and sharing for your orga-
nization?
1 - Extremely small challenge 2 - Somewhat small challenge 3 - Neutral4 - Somewhat large challenge 5 - Extremely large challenge
48
Need to secure multiple endpoints
Increasingly complicated security threats
Increased mobility of employees, partners, and contractors
More communication externally
File sizes increasing
Use of personal devices for work and vice versa
Organization becoming more distributed
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
46%
45%
43%
39%
38%
36%
35%
Q11: How much of a challenge are the following factors when considering file access and sharing for your orga-
nization?(Somewhat/Extremely large challenge)
49
0%
20%
40%
60%
80%
100%
7% 7% 6% 6% 7% 9%15% 15% 16% 14% 16% 16%
34% 35% 36% 40% 40% 42%
29% 34% 31% 27% 24% 24%14% 10% 12% 14% 14% 10%
Q12: How would you rate the following IT security risks with regards to file sharing solutions?
1 - Extremely low risk 2 - Somewhat low risk 3 - Neutral4 - Somewhat high risk 5 - Extremely high risk
50
Employees sharing confidential information using unapproved solutions
Malware
Loss of confidential or proprietary information
Breach of confidential information
Embarrassment or damage to brand/reputation
Violating regulatory rules
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
44%
44%
43%
41%
37%
34%
Q12: How would you rate the following IT security risks with regards to file sharing solutions?
51
Outcomes
52
Yes57%No
25%
In the process of implementing18%
Q13: Have you implemented internal policies restricting how your employees can access and share files internally
and externally?
53
Employee asks IT for help
Employee uses solution suggested by customer, contractor or partner
Employee utilizes IT system in place
Employee downloads application without input from IT
Employee searches for and downloads a free file sharing solution
Don't know
0% 10% 20% 30% 40% 50% 60%
51%
42%
33%
29%
27%
5%
Q14: Consider the following scenario: One of your employees needs to send a large file to a customer, contractor, or partner
(too large for email). Which of the following might your em-ployees do?
54
Damaged brand reputation/loss of customer trust
Lost revenue
Direct financial cost
Loss of organization, customer or employee data
Costs to comply with regulations after a data loss or exposure incident
Regulatory fines
Reduced stock price
Involvement in data collection process for legal action
Litigation costs
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
41%
37%
31%
24%
22%
18%
17%
17%
14%
Q15: Consider the following scenario: A customer or part-ner needs a large file quickly. An employee is not able to meet the deadline due to limitations on the organization's file solutions. What are the potential consequences to your
organization?