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3070 Mexico User
Group Meeting
2012
Service and Support Updates
Jeff Massaro
Latin America Service & Support
Manager
1
2
Agenda
1. Discuss NEW 3070 ICT Max and Flex Support Agreements
– Understand Support Lifecycle
– Max and Flex Descriptions
– Comparisons
– Benefits and Summary
2. PC controller 3-in-1 upgrade support agreement
3. Additional Support Tools:
– www.agilent.com/see/support
– Solutions Knowledge Base (SKB)
4. Questions?
2
EOS Strategy and Timeline
September 14, 2012Page 3
Active Product Life
Support Contract Cost
Discontinuance End of
Guaranteed
Support
End of
Extended
Support
Final
EOSEnd of Life
EOS Strategy – The Hardware Support Reality
System Support Life*>= 5yrs
Limited
SupportNo Agilent Commitments
For latest EOS updates http://www.agilent.com/find/eosletter
4
NEW: ICT Max and Flex Support Structures
New, simplified SPN (Support Product Number) and Quoting
Structures
Module card defined as card that can be installed into the module
(ASRU, control and pin cards)
Was only on Series 5 – now offered on Series 2, 3, and i3070 as well
4
Test head Parent
Module cards
SPN
SPN
Test head Parent
Test head Child
Controller Child
Ctrl Card Child
Pin Card Child
SPN
SPN
SPN
SPN
OLD NEW
Simplified
5
ICT Max and Flex: Support Structure Simplified
Max
Flex
• Test Head
• Includes full HW support, Software Updates, module cards, and onsite calibration
• Test Head (includes PC controller with obsolescence coverage, test head HW) • Options:
• Consumables
• Onsite calibration service
• Software Updates
• Extended Support (EOS)
• Choose support level for Module cards
• Unlimited replacement
• Limited
5
ICT Max Support Service
September 14, 2012
Agilent Restricted
6
Test head includes PC
HW support indicates number of module activated
TDW SW update
ICT Flex Support Service
September 14, 2012
Agilent Restricted
7
Test head includes PC
HW support
Post EOS ext support
Upgrade support
Consumables
Onsite Cal service
SW update
Module cards
HW support1
Post EOS ext support
Upgrade support
Limited Parts PXA2
Note: 1. HW support service level follows that of test head
2. PXA is credit-basedTDW SW update
PC Obsolescence Protection – what is it?
8
What happened when
your obsolete system
controller is down?
Only ICT Max or Flex
include PC obsolescence
protection!
A replacement based on
the spares availability at
that moment:
1. Same/similar model of
controller
2. Newer model of
system controllerIPC
HP XW4200/4300/4400
HP XW4600
rp5700
9
Compare to existing offerings
Service Deliverables Today SPN Max Flex
Simplified quotation and easier to understand No Yes Yes
System HW support with part replenishment Yes Yes Yes
PC support Optional Included Included
PC Obsolescence protection No Included Included
Onsite system calibration service Optional Included Optional
Software Update Service (SUS) Optional Included Optional
Combine with limited part agreements Yes No Yes
Support for modules cards: pin, control, access,
and ASRU
• ASRU cards in
test head
• Other cards
are optional
• All module
cards are
covered
• Module card
support is
optional
Post EOS support or upgrades SPN available No No Yes
9 September 14, 2012
Confidentiality Label
Key Benefits of Max & Flex Support
ICT Max ICT Flex
• Pick and choose based on needs, including module cards, software, calibration, etc.
Customizable
• Include TH HW, PC, annual license for system calibration Base Protection
• Options for unlimited or limited module card coverage
Pre-defined Replenishment
• PC controller
• Options for post EOS extended or upgrade support
Obsolescence Protection
• Options for replenishment of consumables and accessories replacement
Consumables & Accessories
September 14, 2012
Confidentiality Label
10
• One system and one support product number (SPN)Simplicity
• Covers whole system hardware (HW) , PC, system calibration and Software Update
Completeness
• Provides complete 3070 support at great price
Value
• Includes replenishment of consumables and accessories replacement
Consumables & Accessories
Example of an Existing Support Quotation
NEW MAX/FLEX QUOTES: Typically only 2 or 3 lines total per system.
Shorter, Simpler, Easier!
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Summary:New Support Agreement: ICT Max and Flex
1. Simple and Flexible
2. Quotes Easier to read and understand
3. Either Full Service or Sufficient Coverage (Limited)
4. Options for Standard or post EOS or Upgrade support
5. Options to include Consumables and Accessories
12 September 14, 2012
Confidentiality Label
Max
Flex
3-in-1 PC Upgrade Support Agreement
13
Sign up now to enjoy
1. Latest PC Controller for your 3070*
2. One-time software upgrade
3. One year hardware support and software
upgrade subscription
Benefits
1. Speed up with latest controller HW,SW & OS
2. No need for capital budget
3. Pay over duration of support agreement
rp5800 Key Specifications:
Windows 7 Professional 32-bit
Intel Core i5 Processor, 4GB memory,
250GB SATA Hard Drive•Available from June 2012
•Current model is rp5700 with Win7 with i3070 08.20p Microsoft and Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries
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Agilent Support Website:
www.agilent.com/see/support
14
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Solution Knowledge Base
Please visit the Agilent.com Website for more about these tools
• Make sure you are register MyAgilent user account and select Printed Circuit Board Test and Inspection Update Service. Access is provided to ALL support agreement customers
• If you are already my MyAgilent user, you can update your service to include the Solutions Knowledge Base www.agilent.com/find/skb
• Allow customer to query the knowledge base for support information for ICT, AXI and AOI system
• http://www.agilent.com/find/systemsupport for more support information
15