USER GROUP MEETING

UMassOnline

Agenda

Introducing: Patrick MassonCampus UpdatesUMOL Updates

Technology and Support Operations Integration Support Help Desk Support Emerging Technology and Training

Group DiscussionsUpcoming EventsVendor Presentation

Panapto: Beth Bellon

Procedures for Captioning Video and Other Media

Instructors are responsible to submit all videos for captioning to the Ross Center at least thirty days before the viewing date of each video. Instructors must submit a copy of the course syllabus with each video.

A hard copy disk of each video to be captioned is required. DVD is preferred.

If VHS is submitted, there must be additional time allowed for conversion of the tape to a usable format.

Copyright information should be provided as well. If the copyright status is not known, the Ross Center will search to secure permission to caption the video. This may delay the captioning process. If the video was made by the instructor, staff will note permission for captioning granted.

Under certain circumstances, only a transcript can be provided.

The hard copies of videos will be sent off-site to a captioning service. They will not be available during that time-about thirty days.

The instructor must register the video with the alternate format team at the Ross Center. Once it has been signed in, the Ross Center will take responsibility for security of the video. When it is sent for captioning, either by Fed Ex or a courier, the Ross Center is no longer responsible for the security. The original version of the video will be returned to the instructor when the captioned version is completed.

After showing the video in class, the instructor must return the video to the Ross Center within 24 hours.

Procedures for Captioning Video and Other Media

(con’t)

For further information regarding captioning, please contact Valerie Claire Haven,

Academic Technology Coordinatorat the Ross Center:617.287.7425

or Valerie.haven@umb.edu.

Procedures for Captioning Video and Other Media

(con’t)

Technology and

Support

Operations

Hotfix 1 and Patch Rollout on 4/28CSIM – SEARCH Tool StatusSP4 Updates & PlansData Center Update

Integration

Support

Section BackupsHelix V14 upgradeLive Classroom

Help

Desk

Support

Perceptis Support OverviewSummer Help Desk Check Lists

KB Updates

Ticket Priority Overview of Priority Status

Supported Applications Available on Confluence

Questions?

Help

Desk

Support

From November 2008 until now, Perceptis has handled

over 34,600 requestsfrom students and faculty

Total Interactions all Queues – Cumulative

Help

Desk

Support

Top

Ticket

Types for

2010

Help

Desk

Support

Summer Help Desk Check Lists/KB Updates Please submit any changes to

documentation@perceptis.com This information will also be added to Confluence

Please remember to verify the information on the Perceptis Knowledgebase!

Help

Desk

Support

Help

Desk

Support

Perceptis Supported Applications Includes updated list of LMS and Classroom Technologies

Blackboard CE & Vista Sakai Moodle D2L Wimba

ERP PeopleSoft Banner

General Tech Google Docs, Connectivity, Linux OS Support, Anti-Virus, etc.

Help

Desk

Support

Any Questions?

Emerging Technology and

Training

Spring 2010 Pilots Respondus LDB Wimba Pronto

Upcoming Pilots Blackboard 9.1 Respondus StudyMate

Error PagesTraining

Blackboard 9.x Wimba Classroom 6.1

New Functionality for Wimba 6.1

Support for OS-compatible cameras and video devices

Enhanced security via Secure Sockets Layer (SSL)New video bandwidth rate of 512 kbpsNew video window size of 640x480Global default and maximum video bandwidth

settingsHand Raised ChimeArchive ReminderDisable LobbyOne-to-One Video

Group

Discussions

How do campuses use the DIVISION layer?

Upcoming

Events

Servicings Network Maintenance Windows: June 12th and July

24th (use TBD)

Conferences Fourth Annual Education Technology Conference: May

13, 2010 (UMass Boston – Healey Library) BbWorld 2010: July 13 – 16 (Orlando, FL) Campus Technology 2010: July 19 – 22 (Boston, MA)