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John D’Andrea, Director, Global Supply Chain Management, Dell, discusses how Supply Chain integrity applies to the end-to-end Business Process.
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Supply Chain IntegrityBusiness Process Architecture
John D’Andrea Director, Global Supply Chain Program Management
Global Operations2
Agenda
• Dell
• Risk Management Program Architecture– Threats
– Influences
– Risk Register
• Segmented Supply Chain Risk Governance Process
• Summary
Global Operations
Dell
> Fortune 40 Company> $60+B FY11 Rev> Acquired 11
companies since 2009 to bolster solutions offerings
> Diverse product line from home to data center
> Includes solutions and services
3
Global Operations4
Supply Chain Risk Management Program
Design Plan & Price
Procure, Build & Deliver
Sell & Market
Service &
Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations5
Supply Chain Risk Management Program
Design Plan & Price
Procure, Build & Deliver
Sell & Market
Service &
Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations6
Supply Chain Risk Management Program
Design Plan & Price
Procure, Build & Deliver
Sell & Market
Service &
Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations7
Supply Chain Risk Management Program
Design
Plan & Price
Procure,
Build &
Deliver
Sell & Market
Service & Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations8
Supply Chain Risk Management Program
Design
Plan & Price
Procure,
Build &
Deliver
Sell & Market
Service & Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations9
Supply Chain Risk Management Program
Design
Plan & Price
Procure,
Build &
Deliver
Sell & Market
Service & Support
Supply Chain Risk Management Process
Threats
Legislative Requirement
s
Customer Requirement
s
Voluntary Compliance
Customer Choice
Dell Solution Life Cycle
Environment / Influences
PHYSICALCYBERHUMAN
Define Assess Mitigate
Monitor &
ReportFEEDBACK
LOOP
CONTINUOUS IMPROVEMENT PROCESS
Global Operations
CustomerOutbound
Peop
le
Pro
cess
Tech
nolo
gy
Inbound TransformSupply
Peop
le
Peop
le
Pro
cess
Tech
nolo
gy
Pro
cess
Tech
nolo
gy
Peop
le
Pro
cess
Tech
nolo
gy
10
Segmented Supply Chain Risk Governance
Global OperationsGlobal Operations
Apply correct solution to meet customer needs
Federal
Consumer
Bus Client
HW Component Suppliers (T1+)
Logistics (Physical & Electronic)
Hubs (Physical & Electronic)
SW Component Suppliers (T1+)
Dell / 2nd Touch
3rd Party
ODM
Fulfillment (Physical & Electronic)
Logistics (Physical & Electronic)
Service Suppliers (T1+)
Hardware and
Software Assurance
Global Operations11
Summary
• Supply chain integrity applies to your end to end business process– Design through Service not just Supply through Logistics
• People, process, and technology assurance capabilities exist at every stage of your supply chain– Legislation, contractual requirements, and best practices
drive implementation
• Segmented Supply Chains allow for solutions that meet specific customer needs
