State Of IT Infrastructure Monitoring

Insights and results from a short survey conducted at Gartner ITXPO 2015 (Orlando) by CA Technologies

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Most organizations are struggling with too many tools for IT infrastructure monitoring

6%

42%

31%

6%15%

One 2 to 4 5 to 9 10 to 15 15+

94% Use multiple tools

52% Use five or more tools

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59% Reported triage calls of over 2 hours on average

Have 10+ full time staff resources dedicated to monitoring56%

Having too many tools slows down triage and hinders staff productivity

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Measure and report on infrastructure availability only (28%)

Measure and report on infrastructure performance to some extent, with siloed views (46%)

Holistically and centrally monitor infrastructure performance (15%)

Track end-to-end user experience (4%)

Leverage predictive analytics and actionable insights to prevent issues before they cause disruption (7%)

74% Lack a comprehensive unified view

Only 11% are able to proactively track user experience

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11% Are fully able to correlate business and IT performance data

Regularly provide insights into application and system design

Are able to fully measure impact on business services or user experience

15% 9%

IT infrastructure monitoring teams need to adopt a proactive and user centric approach to monitoring

6 © 2014 CA. ALL RIGHTS RESERVED.

CA Unified Infrastructure Management Proactively ensure performance across hybrid infrastructures in the digital economy

Upto 43%

Thank You

Surveyed customers have experienced

Reduction in Triage callsUpto 40%

Reduction in mean to repair

Upto 50%Improved staff productivity

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