All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.

All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011

IT Service Management Solutions

Graham Rowe

07703 683036

www.piit.co.uk

Agenda

• What is VisionIT?• Why VisionIT?• VisionIT Architecture• Capabilities• Deployment Process• Customer Example

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VisionIT

• A flexible, low impact monitoring, reporting & notification solution • Server, Network and Application Management

• Simple and low cost model• Priced on a per node basis (fixed monthly cost)

• Mature code base• Based on preconfigured open source or free tools

• SaaS based• No overhead for users to purchase any software,

hardware or ongoing licence support

• Process driven• Created to work within ITIL Process Model - to provide

‘best practice’ BSM

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Background

• Cost of Enterprise software – High• Ongoing support• Multiple products – growth drives additional purchases• Complex integrations are required just to provide base

functionality

• Often only basic monitoring is required• Enterprise solutions too ‘feature rich’ and complex to

implement• At best, 40% of available ‘features’ are used, or needed

• Post go-live software support is significant • increasing headcount or stretching IT staff to breaking

point

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Using Open Source as SaaS

“By 2011, at least 80% of all commercial software solutions

will include elements of open source” – Gartner

• SaaS helps deliver faster solutions with less investment

• Allows customers to focus on core competencies• Enables agile development• Dramatically reduce development costs• Thus Open Source is the perfect marriage with

SaaS

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The Development of VisionIT

• Downward pressure on costs• Especially Support Costs and the uncontrolled nature of

them

• Open Source tools now more mature and are ready for the Enterprise

• VisionIT – Enterprise Monitoring, Reporting and Notification• Based on Open Source software• Utilising 15+ years experience of Enterprise

Management• Integrated with mature ITIL Event and Incident

Management processes• Utilised internally to manage our infrastructure and data

centre

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VisionIT Solution Architecture

Unix

Agent Agent

WindowsAgent-lessNetwork

Devices

Incident

Integration

Proxy

Agent

NotificationIncident Integration to other

third party solutions

Incl. Service Management

(e.g. Service-Now) and

Manager of Managers (e.g.

HP Operations Manager).

SNMP

VisionIT

User

Portal

Voice & SMS Text

(SMS via Paging Service)

Email

Notification

MySQL

Polling and Event

Management

Engine

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VisionIT Connection and Security

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VisionIT - Capabilities

• Provides Best of Breed Open Source management tools, integrated into one scalable architecture

– Server health ‘golden metrics’– Application metrics: SQL, MS Exchange..– Application logfiles– Web Transactions– Network Services: SNMP, POP3, HTTP......– Service Views– Notification– Event forwarding to customer preferred event

handler

• Clear and simple to understand user interface • Providing dashboards and status information monitors

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End to End

Event /Incident

Escalation

Incident

Updates

Real Time Monitoring

SMS/Email/Voice

Notification

Best practice ITSM process model

Impact

Analysis

Shared Service

Models

User

Notification

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VisionIT Deployment Process• Capability Assessment: How much could be

saved by using VisionIT• Requirements Capture: What is it that needs

to be monitored• Implementation: Rapid deployment due to

SaaS style and basic agent installation• Support: Managed Services to maintain and

administer VisionIT, incl. upgrades and changes • Quarterly: review of service provided

Provides a cost effective Monitoring, Reporting and

Notification solution, with a subscription based price

model.

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Customer Example

• Enterprise Monitoring Solution• Variety of tools from BMC & HP monitoring up to 900

nodes• Tight Integration of tools deployed• High level of skills required to maintain

• Lack of control over on-going support costs• Yearly increases from all vendors

• Business objective to reduce overall costs• Not uncommon in today's market.

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Customer Example

• Capability Assessment performed• 75% of the deployed agents provided simple functions

- Disk space check, Server connectivity, process monitoring and logfiles

• Solution – VisionIT• Replacement of 631 Agents with VisionIT.• VisionIT integrated into HP Operations Manager for

central management and notification.

• Summary• VisionIT replaced a ‘Big Four’ Enterprise License

Agreement: • Provided in the region of £80K per annum saving on

existing support costs.

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Visuals

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Visuals

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Visuals

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Visuals

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Visuals

All information in this presentation is provided in confidence and shall not be published or disclosed wholly or in part to any other party without Partners in IT’s written permission.

All trademarks are hereby acknowledged Copyright © Partners in IT Ltd 2011

IT Service Management Solutions