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Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Smart Net Total CareDecrease Network Risk with Alert Management
Presented by:
Gary Blandino
Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved.
Upcoming Sessions
Simple Steps to
Saving Time on
TAC Calls
May 7
Network Forecasting:
Useful Tools to Plan
Ahead
June 4
Get Visibility into
Your Network
On Demand:
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Today’s Session Will Focus On:
Reducing network risk through
effective and efficient alert management
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How do you track and manage alerts today?
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Manual Alert Tracking Methods
One-off email
notifications
Discovery
through TAC
Cisco support
community
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Types of Alerts
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Challenges of Alert Management
Receiving too
many alerts
Identifying
impacted devicesPrioritizing
alerts
Dedicating too
many hours for alert
management
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Smart Net Total Care Delivers
Install Base Visibility Contract Status EOX Info & Details
Delta Reports Relevant Product Alerts Covered/Uncovered Devices
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Smart Net Total Care Portal
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Do you have a method for tracking PSIRT alerts?
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Prioritizing Alerts
Security vulnerabilities
Business impact
Equipment costs
Device location
Product lifecycles
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See Alerts Relevant to Your Cisco Devices
A complete view of
product alerts relevant to
your Cisco devicesEasily drill down for more details
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Identify What Hardware (or Software) Is Affected
Pinpoint the impacted
devices or software
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View Detailed Alert Information
Easily drill down to find
all details of an alert.
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View Status Updates and Notes
View notes on
remediation actions
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Case Study
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Consistent device tracking and up-to-date maintenance reduce
the chance of network outages by 40 percent.
Reduce the Chance of Network Outages
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Quick Tips for Tracking Alerts
Develop a consistent
process for reviewing
your alerts
Prioritize alerts according
to your specific business
needs
Develop a clear and
concise list of
actionable alerts
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Quick Tips for Tracking Alerts
Record how you have
responded to each alert
Maintain detailed records Use a delta report to
keep track of changes
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Summary of Alert Management Benefits
• Proactively identify issues
• Determine which alerts apply your Cisco devices
• Prioritize alerts
• View actions for remediation
• Track and manage alerts
• Identify old versions of software
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Get a Personalized Demo
Questions? Contact us today @[email protected]
Schedule a Demo today!demand.cisco.com/SNTC3
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Thank You
