Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved.

Cisco Smart Net Total CareDecrease Network Risk with Alert Management

Presented by:

Gary Blandino

Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved.

Today’s Session Will Focus On:

Reducing network risk through

effective and efficient alert management

Cisco Confidential 3© 2015 Cisco and/or its affiliates. All rights reserved.

How do you track and manage alerts today?

Cisco Confidential 4© 2015 Cisco and/or its affiliates. All rights reserved.

Manual Alert Tracking Methods

One-off email

notifications

Discovery

through TAC

Cisco support

community

Cisco Confidential 5© 2015 Cisco and/or its affiliates. All rights reserved.

Types of Alerts

Cisco Confidential 6© 2015 Cisco and/or its affiliates. All rights reserved.

Challenges of Alert Management

Receiving too

many alerts

Identifying

impacted devicesPrioritizing

alerts

Dedicating too

many hours for alert

management

Cisco Confidential 7© 2015 Cisco and/or its affiliates. All rights reserved.

Smart Net Total Care Delivers

Install Base Visibility Contract Status EOX Info & Details

Delta Reports Relevant Product Alerts Covered/Uncovered Devices

Cisco Confidential 8© 2015 Cisco and/or its affiliates. All rights reserved.

Smart Net Total Care Portal

Cisco Confidential 9© 2015 Cisco and/or its affiliates. All rights reserved.

Do you have a method for tracking PSIRT alerts?

Cisco Confidential 10© 2015 Cisco and/or its affiliates. All rights reserved.

Prioritizing Alerts

Security vulnerabilities

Business impact

Equipment costs

Device location

Product lifecycles

Cisco Confidential 11© 2015 Cisco and/or its affiliates. All rights reserved.

See Alerts Relevant to Your Cisco Devices

A complete view of

product alerts relevant to

your Cisco devicesEasily drill down for more details

Cisco Confidential 12© 2015 Cisco and/or its affiliates. All rights reserved.

Identify What Hardware (or Software) Is Affected

Pinpoint the impacted

devices or software

Cisco Confidential 13© 2015 Cisco and/or its affiliates. All rights reserved.

View Detailed Alert Information

Easily drill down to find

all details of an alert.

Cisco Confidential 14© 2015 Cisco and/or its affiliates. All rights reserved.

View Status Updates and Notes

View notes on

remediation actions

Cisco Confidential 15© 2015 Cisco and/or its affiliates. All rights reserved.

Case Study

• Easier to see , prioritize , confirm the PSIRTS

• Network risk reduced based on

timely alerts and responses• IT resources were reallocate to

more strategic IT initiatives

Cisco Confidential 16© 2015 Cisco and/or its affiliates. All rights reserved.

Consistent device tracking and up-to-date maintenance reduce

the chance of network outages by 40 percent.

Reduce the Chance of Network Outages

Cisco Confidential 17© 2015 Cisco and/or its affiliates. All rights reserved.

Quick Tips for Tracking Alerts

Develop a consistent

process for reviewing

your alerts

Prioritize alerts according

to your specific business

needs

Develop a clear and

concise list of

actionable alerts

Cisco Confidential 18© 2015 Cisco and/or its affiliates. All rights reserved.

Quick Tips for Tracking Alerts

Record how you have

responded to each alert

Maintain detailed records Use a delta report to

keep track of changes

Cisco Confidential 19© 2015 Cisco and/or its affiliates. All rights reserved.

Summary of Alert Management Benefits

• Proactively identify issues

• Determine which alerts apply your Cisco devices

• Prioritize alerts

• View actions for remediation

• Track and manage alerts

• Identify old versions of software

Cisco Confidential 20© 2015 Cisco and/or its affiliates. All rights reserved.

Learn More About Network Support Automation

30-MIN WEBINAR

REQUEST DEMO30 Minute Webinar

Download the E-Book

Cisco Confidential 21© 2015 Cisco and/or its affiliates. All rights reserved.

Thank You