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Service Center is a business process management (BPM) system with unique features designed to rapidly create paper less work environment, connect people anywhere, anytime over web, improve workflow and work management process in organizations
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People Benefits
Presents
Overview of
Service Center
Business Process Management System
People Benefits. All Rights Reserved.
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Agenda
1. Business Challenges
2. Value Proposition
3. Product Overview
4. Key Screen Shots
5. Brief Summary of Features
6. Technical Information
7. Contact Us
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Business Challenges
Meanwhile Organization suffers in many ways
• Time spent on non core tasks
• Email CC floods
• Forgive and forget culture
• Politics - groups, favors, relationships
• Performance reviews from memory
• Few strong ones run the show
• Continuous decline in overall performance
Service Center Value Proposition
Business Process Management Benefits
Sample Business Scenario
Process Type Process Name Key Benefits
Sales Sales Call Plan Connects the field force across Pakistan and the world to management and office colleagues. All call planning is done online. Managers and office colleagues view reports such as who is doing what and where to support business. Support to field is provided via processes that can be tracked and no need to chase head office for statuses such as request for promotional material. Co field visits and field support is improved.
Material Request
Marketing and Distribution
Event Approval Automates key marketing processes. Single event approval process is used for planning and approval for all key events in the year. An online ordering process ensures error free submission and automatic routing of tasks to each supply chain colleague. Alerts notify delays and ensure timely delivery. Policy is setup for authorized signatory list for granting mandatory approvals based on amount, management uses reports for activity monitoring such as events in an area in next week and orders per product.
Sales orders
Credit Note
Training and Performance
Individual development plan
Ensure development targets and progress by process automation. All individuals’ setup development plans which are approved by managers. HR and managers plan trainings based on reports. Individuals report trainings and management can use data to monitor progress.
Training report
Process Type Process Name Key Benefits
Recruitment management
New Hiring Facilitate HR and ensure timely delivery by providing a single process with workflow for all key recruitment tasks including request from each department, short listing, interviews, and final selection. Additionally HR can manage all contractual employees through executing contracts and scheduling automatic renewal alerts.
Employment Contracts
IT Service Desk Helpdesk Facilitate users with easy to use online Helpdesk. Reduce IT’s call logging and task management work load. Improve overall performance through features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like PCs, team work management and custom reports. Improve vendor management through contracts, scheduled yearly renewals and viewing work history reports.
Maintenance Contracts
Plant Operations Building maintenance Improve manufacturing operations and enforce ISO and OHSAS mandatory process approvals. Automate work order processes including online requests, automatic assignment based on work load or location or other attributes such as machine type. Improve uptimes through scheduling of routine maintenance tasks. Improve worker performance using features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like machines, team work management and custom reports.
Machine maintenance
Sample Business Scenario
Product Overview
Performance Improvement Life CyclePerformance Improvement Life Cycle
Overview
Core AreasCore Areas
Overview
Rule EngineRule Engine
Overview
Complex Workflows PatternsComplex Workflows Patterns
People to People workflowsPeople to People workflows
People to Machine workflows People to Machine workflows
Key Features
Roles
Key Screen Shots: Define Organization
Key Screen Shots: Define Organization
Key Screen Shots: Define Processes
Key Screen Shots: Define Processes
Key Screen Shots: Execution Management
Key Screen Shots: Execution Management
Key Screen Shots: Execution Management
Key Screen Shots: Execution Management
Key Screen Shots: Execution Management
Key Screen Shots: Execution Management
Key Screen Shots: Monitoring & Reports
Key Screen Shots: Monitoring & Reports
Settings User Management Locations
Resource ManagementService ManagementRule EngineFormsAlertsMy InformationData Management
Requester View Requester Home
Service OfferingsEnter RequestMy RequestsMy Scheduled ServicesRequester Alerts
Provider ViewProvider AlertsMy WorkWork ActionsMy Team's Work
ReportsDashboardGlobal Monitoring and custom reportsGlobal Requester Status
Brief Summary of Feature List
Service Center is hundred percent (100) web based application designed on latest web technologies such as Ajax and XML web services. This makes it universally accessible from any machine on intranet and internet without any client side application. Additionally Ajax and JQuery enhances application performance and makes it feel like its running from desktop.
Application is developed in three layer architecture including data access layer, business access layer and presentation layer. This makes it easy to modify and manage overall application.
Following components are used to develop Service Center:1. Microsoft .Net Frame work 2.02. ASP.Net 2.03. C#4. ASP.Net Ajax extension 1.05. MS SQL Server 20006. External Application integration using XML web services7. User interface design using JQuery and style sheets
Technical Information
Contact Us
People Benefits
Email - [email protected]
Office - (92-21) 3-482-2225 Mobile - (92-302) 816-5130, 0300-2584597, 0321-3800310
Web – www.peoplebenefits.com.pk
Address - Suite # A 16, 4th Floor, Usman Plaza, Main University Road, Gulshan-e-Iqbal, Sindh, Karachi, Pakistan.
People Benefits. All Rights Reserved.
