SDN API & Unified Coomunications

Enabling Visibility Across the Network from Service Provide to Integrator to End Users

Joseph Fuccillo

Chief Technology Officer

[email protected]

Healthcare Higher Education Retail

Manufacturing & Tech Enterprise Financial / Legal

Nectar Proprietary & Confidential Information

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UC Server

Infrastructure


Coexistent UC

Environments

Routed Network

Visibility

UC SDN API

• Real-Time Call Quality

• Routed Path Visibility

• QoS Awareness

Advanced

Analytics

• Ecosystem Reporting

• User Adoption

• Modality Usage

Client End-Points

Premise Wi-Fi SBC’s &

Voice Gateways

SNMP Tools • Poll Network Interface Stats

• Device specific Info

Raw Wire Capture Tools • PCAP files of traffic for granular traffic detail

Port Monitoring Tools • Details of types of traffic across interfaces

CDR Reports • Pulled from Call Manager

Manual Post-Event Correlation

No View from a User/QoE Perspective

Lync

SDN API

Real-Time

UC Performance

& Network

Correlation

Route

Topology

Lync Infrastructure

2010 & 2013

Coexistent UC

Environments Voice Gateways

& SBC’s

Client Wi-Fi &

Network Environment

UC/SIP

Signaling

Integration

w/ Lync

SDN API

Legacy Voice Quality Monitoring -

Avaya, Cisco, Nortel

UC QoE Database Collector

Health & Performance Monitoring

Synthetic Traffic Collector

Advanced Analytics & Reporting –

(Qlik)

• Deploy UC Diagnostics (UCD) to provide deep forensics

analysis of UC voice and video sessions

• Correlates UC signaling, underlying network statistics, and

real-time call quality metrics for all sessions

• UCD is integrated via the UC SDN-API for detailed session

information and UC in-call updates (future)

DATA CENTER

Branches

Edge

UC BE SDN-API

UC FE Mediation

SBC

MPLS

INTERNET

Hotel Airport Home

Worker

HQ Campus

Fiber

Legacy Gateway

IP Phone

Legacy Gateway

IP Phone

• UC SDN-API integration captures UC signaling

• Passive router peering correlates the routed path and

interfaces for all UC sessions

• Alerts generated when network events (router interface

statistics) degrade UC session quality

• Signaling capture delivers ladder diagrams to diagnose

signaling issues within UC environment

• Audio capture at strategic points in the network (bracket

an SBC or WAN) delivers real-time call quality

• Bracketed metrics isolate a problem demarc (e.g. WAN or

SIP Service Provider)

UCD Management Console

Dashboard, Network Events, KPIs

Quality of Session Records

Correlation Engine

SDN-API Integration

Router Peering, Interface Statistics

Signaling Capture

Audio/Video Capture

Real-Time Audio/Video Quality


Need for Network Assessment during UC planning phase & understanding of the current infrastructure

UC/VoIP expertise along with synthetics calling SW & visibility across multi-vendor environments

Need for Health & Performance monitoring and management across multi-vendor UC ecosystem to understand the complete interoperability.

Monitor & report on every segment of the UC ecosystem (UC servers, UC QoE, PBXs,

SBCs, Voice Gateways, Routers, Wi-Fi, etc.)

Need for Diagnostics and Root-Cause Analysis for UC voice & video sessions and ability to identify, isolate, and quickly remediate issues impacting UC and user experience.

UC SDN API provides us with the ability to provide real-time media quality analysis as well as pat h of the UC session across the routed network for

quick root-cause identification.

Multi-Vendor Visibility & UC

SDN API integration critical to

UC adoption & success



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Client Success Story

Leading provider of environmental products and services

Background

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“The True Definition of Finger-Pointing”

2013 Lync

Deployment

Microsoft

Systems Integrator

Partner

Service Provider /

Carrier

Partner

3rd Party

Data Center

Provider Partner

Firm’s Lync

End-User

Community

Solving the Problem

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Site A

Site C

Site B

3rd Party

Data Center

Lync SDN API

Leveraging the Lync SDN API

Carrier

Carrier

Carrier

Success!! - Results

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Client Success Story

Regional Healthcare & Hospital Network - Connecticut

Background

Challenges

“We have no way to correlate the user experience across our systems”

VoIP

Experience

Network

PBX / UC

Platform

Wireless

Network

Nurses & Doctors

End-User

Community

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SCREEN SHOTS


