25
It’s all about your mission. www.cloud4good.com Tal Frankfurt Founder/CEO [email protected] @Cloud4Good Salesforce Implementatio n Best Practices

Salesforce implementation best practices

Embed Size (px)

DESCRIPTION

Salesforce implementation best practi

Citation preview

Page 1: Salesforce implementation best practices

It’s all about your mission.www.cloud4good.com

Tal FrankfurtFounder/[email protected]@Cloud4Good

Salesforce Implementation

Best Practices

Page 2: Salesforce implementation best practices

Working with organizations to create and implement strategic solutions based on cloud technology.

Salesforce.com Google Apps

It’s all about Your mission.

www.cloud4good.com

Cloud for GoodCloud for Good

Page 3: Salesforce implementation best practices

Cloud for GoodCloud for Good

It’s all about Your mission.

www.cloud4good.com

Technology Assessment

Cloud Implementation

Discovery . Design . Customization . Integration . Testing Data Migration . Training . Support

Page 5: Salesforce implementation best practices

5 Star Consulting5 Star Consulting

It’s all about Your mission.

www.cloud4good.com

Page 6: Salesforce implementation best practices

Salesforce MVPSalesforce MVP

It’s all about Your mission.

www.cloud4good.com

“The Salesforce MVP program recognizes exceptional individuals within the Salesforce community for their leadership, knowledge, and ongoing contributions.” 

Page 7: Salesforce implementation best practices

It’s all about Your mission.

www.cloud4good.com

“I am not sure what we need, but we need it ready ASAPand we don’t have a budget for it yet. So how much will you charge us?”

Page 8: Salesforce implementation best practices

Do Your HomeworkDo Your Homework

It’s all about Your mission.

www.cloud4good.com

Page 9: Salesforce implementation best practices

Set Your Vision and GoalsSet Your Vision and Goals

It’s all about Your mission.

www.cloud4good.com

Page 10: Salesforce implementation best practices

Set Your Vision and GoalsSet Your Vision and Goals

It’s all about Your mission.

www.cloud4good.com

Vision Examples:• “Build and maintain long-term relationships with

valuable donors by creating personalized experiences across all touch-points and by anticipating donor needs and providing customized offers.”

• “Donor loyalty is our highest priority.”

Page 11: Salesforce implementation best practices

Share Your Needs and ExpectationsShare Your Needs and Expectations

It’s all about Your mission.

www.cloud4good.com

Pain Points Group PriorityDifficult to track programs'

graduates Education

3Unable to track volunteer

registrationAdministration

1Difficult to quantify why

donations are lostResource

Development

2

Page 12: Salesforce implementation best practices

Share Your Needs and ExpectationsShare Your Needs and Expectations

It’s all about Your mission.

www.cloud4good.com

• Describe and clarify your organization’s (or each department’s) main goals for Salesforce

• Create use cases• Prioritize your goals• What new information needs to be tracked?• List the top five reports you worry about getting right• List the top five new reports you need to generate

Page 13: Salesforce implementation best practices

Build Your TeamBuild Your Team

It’s all about Your mission.

www.cloud4good.com

Page 14: Salesforce implementation best practices

Build Your TeamBuild Your Team

It’s all about Your mission.

www.cloud4good.com

• Executive Sponsor - Lends influence to the project by becoming the champion. Sets the organization's vision for the implementation.

Page 15: Salesforce implementation best practices

Build Your TeamBuild Your Team

It’s all about Your mission.

www.cloud4good.com

• Project Owner - Guides the project to successful completion. Understands all business processes and maps them to the Salesforce CRM implementation.

• Database Hero - Gets the application up and running and manages it day to day - Tips.

• Power User – Serves as a liaison to the users to ensure that the

design/customization meets daily needs.

Page 16: Salesforce implementation best practices

You Need a TimeframeYou Need a Timeframe

It’s all about Your mission.

www.cloud4good.com

Page 17: Salesforce implementation best practices

Know Your BudgetKnow Your Budget

It’s all about Your mission.

www.cloud4good.com

Page 18: Salesforce implementation best practices

Do You Need a Consultant?Do You Need a Consultant?

It’s all about Your mission.

www.cloud4good.com

Page 19: Salesforce implementation best practices

Do You Need a Consultant?Do You Need a Consultant?

It’s all about Your mission.

www.cloud4good.com

“The quickest way to implement, customize, and extend the functionality of your Salesforce instance is to use a service or application partner from the AppExchange. ”

Page 20: Salesforce implementation best practices

Take Baby StepsTake Baby Steps

It’s all about Your mission.

www.cloud4good.com

Page 21: Salesforce implementation best practices

Technology should be adjusted to Technology should be adjusted to meet your needs and not vice versameet your needs and not vice versa

It’s all about Your mission.

www.cloud4good.com

Page 22: Salesforce implementation best practices

Deliver Fast ResultsDeliver Fast Results

It’s all about Your mission.

www.cloud4good.com

Page 23: Salesforce implementation best practices

Change is Never EasyChange is Never Easy

It’s all about Your mission.

www.cloud4good.com

Page 24: Salesforce implementation best practices

Training is OngoingTraining is Ongoing

It’s all about Your mission.

www.cloud4good.com

Page 25: Salesforce implementation best practices

[email protected]@cloud4good.com

@Cloud4Good@Cloud4Good

It’s all about Your mission.www.cloud4good.com

www.Facebook.com/cloudforgood