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Intellectual content contained within is the sole property of SA IT Services Confidential Information – Not for Distribution
WHY SA IT SERVICES?
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
Our goal is simple: we want to provide you with the highest possible value while exceeding your
expectations, all for the most affordable price. We build trust through relationships, and want to continue to
earn your business.
• SA IT has been in business for 20 years. We are a
known player in the Service Industry.
• SA guarantees the quality of our service
• SA IT has a 20,000 square foot enterprise scale
warehouse that provides nationwide shipping of
your repaired equipment. We can quickly add value
with turn-key solutions that have been developed
across our 20-years of experience.
• SA IT has Call Center Agents dedicated to
processing incoming Depot service calls.
• SA IT’s Technicians are certified to provide
warranty repairs and service on Dell and HP
desktops, laptops, printers, and applicable
servers. Each Technician has sufficient
experience and/or certifications for various
other printer repair necessary to support the
Customer's environment.
• SA IT offers Depot and Customer Replaceable
Unit Operation
• Enterprise-ready
SA IT’s 20 year history assisting Enterprise Clients deliver exceptional service can help your company
increase their return on investment of its IT spending and focus on keeping their members in constant
touch with the demands of the RTO industry.
SERVICE COVERAGE - NATIONWIDE
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
• Over 750 resources in the US
• All employees are full-time, SA does not use temp services
• Coverage across all states including Alaska
• Leveraged resource pool
• Full OEM & industry certifications
• Dedicated SWAT teams
CORE COMPETENCIES
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
• Migration and Deployments
• Depot Repair and Express Exchange Service
• Staging & Integration
• Software Development
• Asset Inventory
• Break/Fix
• IMAC Services (Install/Move/Add/Change)
• Professional Services
• Managed Services
KEY CLIENTS
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT currently provides services as either a direct or managed services partner to the following companies:
OEM CERTIFIED & AUTHORIZED WARRANY SERVICE PROVIDER
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
• DELL Certified – Desktop, Laptop, Server, Display, Printer
• HP Certified – Desktop, Laptop, Server, MFD, Display, Storage, Printer
• IBM Certified – Server, Storage, Printer
• Epson Certified – Printers, Validators, Point of Sale
• Xerox Certified – Printers and MFP devices
• Lexmark – Printers and MFP devices
• OkiData – Dot Matrix Printers
DEPOT SERVICES
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT provides break/fix and depot repair services to the Rent to Own industry. We are an Authorized Warranty Service Repair Center for manufacturers such as but not limited to DELL, HP/Compaq, and Toshiba. We also provide service and repair for game consoles such as Nintendo Wii, Sony Playstation 2 & 3, and Microsoft XBOX 360. Our enterprise scale warehouse is a 20,000 square foot Depot and Express Exchange facility that provides nationwide shipping of your repaired equipment. SA IT has the capability to service 50,000+ devices per month.
Benefits of Depot Services:
Technicians who are trained and certified
Secure area to perform work and store product
Ample parts inventory for quick repairs
Wholesale accessories available
Consistent quality repairs
Expert logistics and tracking capabilities
Shipping materials available
Disposal & recycling services offered
CUSTOMER SERVICE
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT provides two (2) methods for Clients to engage the appropriate technical resources, by phone and web via customized SharePoint site. An online internal call management system is utilized to monitor the status of all service requests placed by each Customer. The toll free number is 877-756-4152 to reach the Call Center Help Desk, and additional options will direct callers to the appropriate queue.
When a call comes into the Call Center Queue, Call Center Agents process and dispatch service tickets according to your store’s service requirements.
Benefits of Customer Service:
• Excellent service from friendly, knowledgeable staff
• Call Center Agents triage incoming calls
• Arrange for pickup of equipment
• Track shipment of equipment
• Generate report on ticket activity
SUMMARY
www.saitservices.com PROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT’s business practice is to fix the customer, no matter what the effort. With over 300,000 client users and 500,000 devices supported throughout North America and Canada, SA IT Services is ready and capable to provide service and support for all facets of hardware requirements and operations. With SA’s global expansion, SA will be able to offer the same QOS across its international footprint as well.
QUESTIONS?
CONTACT:
Charles Mason, Vice President Business Development/Depot
EMAIL: [email protected]
CELL: (678) 491-8500
