AUDITING AND AUDITING AND CERTIFICATION CERTIFICATION

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RONALD JIPPU JACOBRONALD JIPPU JACOB

Quality is a customer determination, Quality is a customer determination, not a producer’s or supplier,s not a producer’s or supplier,s determination.It is based upon the determination.It is based upon the customer’s actual experience with customer’s actual experience with the product or service measured the product or service measured against his or her requirements.against his or her requirements.

Standard is a document established Standard is a document established by consensus and approved by a by consensus and approved by a recogonised body that provides for recogonised body that provides for common and repeated use, rules, common and repeated use, rules, guidelines or characterstics of their guidelines or characterstics of their activities or their results aimed at the activities or their results aimed at the achievement of the optimum degree achievement of the optimum degree of order in a given context.of order in a given context.

Quality Management Systems Quality Management Systems organises the overall activities of the organises the overall activities of the company in such a way that the company in such a way that the technical, administrative and human technical, administrative and human factors affecting the quality of its factors affecting the quality of its products or services are under control.products or services are under control.

All such controls are oriented towards All such controls are oriented towards towards the reduction , elimination and towards the reduction , elimination and prevention of quality deficiencies.prevention of quality deficiencies.

Auditing : identifies the non-Auditing : identifies the non-conformity of the system and conformity of the system and product, and follows up the product, and follows up the corrective actions.corrective actions.

Quality audit : is a systematic, Quality audit : is a systematic, independent and documented independent and documented process of examining any activity of process of examining any activity of an organisation based on objective an organisation based on objective evidence to determine evidence to determine

Extent to which quality activities and Extent to which quality activities and related results comply with the related results comply with the planned arrangements.planned arrangements.

Extend to which these arrangements Extend to which these arrangements have been implemented effectively.have been implemented effectively.

Whether these arrangements are Whether these arrangements are suitable to achieve the quality suitable to achieve the quality objectives.objectives.

Adequacy audit is the process of Adequacy audit is the process of comparing the QMS manual against comparing the QMS manual against the requirements of ISO 9001: 2000 the requirements of ISO 9001: 2000 to ensure that the manual has to ensure that the manual has suitably and sufficiently addressed all suitably and sufficiently addressed all the requirements of the standards the requirements of the standards and meets each of these and meets each of these requirements in full.requirements in full.

Compliance audit on the other hand Compliance audit on the other hand is the process of checking whether is the process of checking whether the organisation has implemented the organisation has implemented what they have stated and whether what they have stated and whether the people are doing what the the people are doing what the documents have asked them to do. documents have asked them to do.

First party audit/self – audit/ internal First party audit/self – audit/ internal auditaudit

Carried out by people of the organisation Carried out by people of the organisation or on behalf of the organisation itself to or on behalf of the organisation itself to examine its own QMS.examine its own QMS.

Second party audit/audit by Second party audit/audit by customers/external auditcustomers/external audit

Carried out by the customers, or by the Carried out by the customers, or by the organisation on the supplier’s organisation on the supplier’s

Third party/ independent Third party/ independent agency/external audit.agency/external audit.

Carried by an external agency to Carried by an external agency to assess compliance usually for the assess compliance usually for the purpose of certificationpurpose of certification

Internal auditInternal audit Primary goal – correction and Primary goal – correction and

improvementimprovement REQUIREMENT OF INTERNAL AUDITREQUIREMENT OF INTERNAL AUDIT plan – area, departmentplan – area, department FrequencyFrequency Qulification of auditorsQulification of auditors Procedure to be followedProcedure to be followed Method of reporting.Method of reporting.

Timing – when people are busy.Timing – when people are busy. ScheduleSchedule Internal auditorsInternal auditors Checklists – methodical way of Checklists – methodical way of

ensuring all necessary areas are ensuring all necessary areas are audited and right questions asked.audited and right questions asked.

Certification is the procedure action Certification is the procedure action by a duly authorised body of by a duly authorised body of determinig, verifying, and attesting determinig, verifying, and attesting in writing to the qualification of the in writing to the qualification of the personnel, process, procedures, personnel, process, procedures, systems or items in accordance with systems or items in accordance with applicable requirements.applicable requirements.

CertificationCertification Based upon the findings of the Based upon the findings of the

auditors and their final auditors and their final reccomendations an ISO 9000 quality reccomendations an ISO 9000 quality system certificate is issued by the system certificate is issued by the certification agency.certification agency.

Certificates are valid for specific periodCertificates are valid for specific period During the valid period some During the valid period some

unannounced surveilance visits made.unannounced surveilance visits made.

Some official agenciesSome official agencies Bureau of Indian Standards.Bureau of Indian Standards. ABS quality evaluation in USA.ABS quality evaluation in USA. Bureau Veritas in France.Bureau Veritas in France.

ReferenceReference

i)i) Implementing ISO 9001 : 2000.Implementing ISO 9001 : 2000.

Pradeep Kumar Mathur.Pradeep Kumar Mathur.

ii) Preparation, implementation & ii) Preparation, implementation & registration of ISO 9000 QUALITY registration of ISO 9000 QUALITY SYSTEM.SYSTEM.

A N SINGH.A N SINGH.

THANK YOUTHANK YOU